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Workforce Management Analyst - Tulsa, OK |
| Job Profile |
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P CLASS=MsoNormal STYLE=MARGIN: 0in 0in 0pt STYLE=margin-top:0px;margin-bottom:0px>Avis Budget Group operates two of the most recognized brands in the global vehicle rental industry through Avis Rent A Car System, LLC and Budget Rent A Car System, Inc. We are currently searching for a dedicated Workforce Management Analyst to join our Workforce Management team in our Tulsa, Oklahoma center.
This position contributes to the success of Avis Budget Group by supporting the management of daily volume and staffing levels to obtain service level and budget standards. Based on the experience of the successful candidate, specific job responsibilities may vary. Over all goal will be to analyze call center trends; including call volumes, call patterns, staff productivity and resource allocation to optimize overall business unit/brand performance.
Successful candidate will possess the following Knowledge, Skills and Abilities:
Demonstrated ability to make effective decisions in a fast paced environment, manage multiple tasks and aggressive timelines and work independently to meet team objectives.
Strong communication skills, including written, verbal, presentation and customer service expertise.
Strong analytical, math and reasoning skills.
Flexible in order to meet team objectives as needed.
Associates degree or 4 years contact center experience.
One year or more experience with scheduling software (IEX, TCS, or related system).
We offer a competitive salary, bonus program and excellent benefits including dental, medical, tuition reimbursement, 401K and more.','!*!Avis Budget Group operates two of the most recognized brands in the global vehicle rental industry through Avis Rent A Car System, LLC and Budget Rent A Car System, Inc. We are currently searching for a dedicated Workforce Management Analyst to join our Workforce Management team in our Tulsa, Oklahoma center.
This position contributes to the success of Avis Budget Group by supporting the management of daily volume and staffing levels to obtain service level and budget standards. Based on the experience of the successful candidate, specific job responsibilities may vary. Over all goal will be to analyze call center trends; including call volumes, call patterns, staff productivity and resource allocation to optimize overall business unit/brand performance.
Successful candidate will possess the following Knowledge, Skills and Abilities:
Demonstrated ability to make effective decisions in a fast paced environment, manage multiple tasks and aggressive timelines and work independently to meet team objectives.
Strong communication skills, including written, verbal, presentation and customer service expertise.
Strong analytical, math and reasoning skills.
Flexible in order to meet team objectives as needed.
Associates degree or 4 years contact center experience.
One year or more experience with scheduling software (IEX, TCS, or related system).
We offer a competitive salary, bonus program and excellent benefits including dental, medical, tuition reimbursement, 401K and more.','!*!Required Qualifications:
High School Diploma or GED.
Must be 18 years of age.
One year or more experience in summarizing and evaluating historical information in order to increase productivity and efficiency.
Two years or more experience communicating policies both verbally and in writing.
Experience with standard MS desktop applications including Excel knowledge (including macros), Word, and Outlook. |
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