Job Details

OCC Human Resources Manager

Company name
The Home Depot, Inc.

Location
Ogden, UT, United States

Employment Type
Full-Time

Industry
Hr, Manager

Posted on
Jan 08,2019

Valid Through
Apr 23,2019

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Profile

POSITION PURPOSE

The Online Contact Center (OCC) Human Resources Manager partners with leaders to help the business succeed and supports all Human Resources related activity for their assigned client group including talent management, organization effectiveness, associate relations, compensation, performance management, benefits, learning, and staffing. Also supports the execution of company-wide Human Resource initiatives for their designated client group.

MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES

20%- Expert in their Field: Understands and ensures Home Depot's application of all current employment laws (EEO, Wage & Hour, Labor, ADA/reasonable accommodations, and FMLA). Investigates associate relations issues and partners with managers for resolution. Facilitates associate and management development training in HR areas.

15%- Advocate for Employees: Steward of the Company s core values and culture. Analyzes data trends in people metrics, including attrition data and annual voice of the associate survey feedback, and takes action based on critical indicators. A voice for associates by raising concerns to leadership as appropriate, and addressing.

15%- Courageous Leader: Influences leaders to see things from an associate-perspective and provides advice and counsel consistent with values and policy. Serves as a trusted source of progressive ideas that champion win-win results and advocates for doing the right thing, even in the face of opposition. Champions diversity.

20%- Understands the business they support: Links HR activities to tangible business outcomes while acting as an associate advocate. Knows how to speak the business partners language and applies a deep understanding of the business line to influence results. Executes leader onboarding and 360-feedback process.

15%- Supports The Home Depot s customer service culture for internal and external customers and provides guidance and coaching to leaders when customer service deficiencies occur. Drives compensation and performance management for assigned client group to support the achievement of business objectives.

15%- Manages the employment life-cycle and ensures that top talent is hired, on-boarded, and developed. Works with Recruiters on new hire retention and staffing performance. Assists in cultivating a bench of leadership candidates by working with leaders to drive succession planning, talent mgmt initiatives and associate development

NATURE AND SCOPE

This position reports to a Senior Manager, Human Resources.

This position has no direct reports.

ENVIRONMENTAL JOB REQUIREMENTS

Environment:

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Travel:

Typically requires overnight travel 5% to 20% of the time.

Additional Environmental Job Requirements: MINIMUM QUALIFICATIONS

Must be eighteen years of age or older.

Must be legally permitted to work in the United States.

Additional Minimum Qualifications:

Education Required:

The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED.

Years of Relevant Work Experience: 3 years

Physical Requirements:

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Additional Qualifications:

Preferred Qualifications:

5 years Human Resources experience is strongly preferred.

Bachelor's degree in Human Resource Management, Organizational Behavior or related field is strongly preferred.

Previous experience as an HR leader supporting 200 associate client group. Previous contact center experience is an advantage.

Familiarity with employment laws (EEOC, DOL, FMLA, Title VII, ADEA, ADA, etc.)

Knowledge, Skills, Abilities and Competencies:

Strong coaching, counseling, negotiating and conflict management skills.

Must have excellent verbal and written communication skills.

Sound knowledge of federal, state and local employment law.

Excellent problem-solving skills.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Company info

The Home Depot, Inc.
Website : http://www.homedepot.com

Company Profile
The Home Depot was founded in 1978 by Bernie Marcus and Arthur Blank. Along with investment banker Ken Langone and merchandising guru Pat Farrah, the founders’ vision of one-stop shopping for the do-it-yourselfer came to fruition when they opened the first two Home Depot stores on June 22, 1979, in Atlanta, Georgia. The first stores, at around 60,000 square feet each, were cavernous warehouses that dwarfed the competition and stocked 25,000 SKUs, much more than the average hardware store at that time. Empty boxes piled high on the shelves gave the illusion of even more product. From the start, associates were able to offer the best customer service in the industry, guiding customers through projects such as laying tile, changing a fill valve or handling a power tool. Not only did store associates undergo rigorous product knowledge training, but they also began offering clinics so customers could learn how to do it themselves. The Home Depot revolutionized the home improvement industry by bringing the know-how and the tools to the consumer and by saving them money.

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