Redmond, WA, United States
It, Hr, Project Management
HR Services is critical to the overall effectiveness of the HR experience across Microsoft. HR Services brings the HR support model and experience to the scale of the global Microsoft employee population by providing the platform for end-to-end operational services and employee experiences with responsibilities spanning employee self-service, assisted support, and employee relations. HR Services is responsible for the operational delivery across a broad range of employee life-cycle experiences such as onboarding, performance and development rewards, talent movement and offboarding. As the catalyst for HR digital transformation, HR Services is also leading the Human Capital Management solution strategy with the global launch of our new HR Core Solution. HR Services holds the key accountability for HR privacy, risk and compliance.
The Core Data HR Service Architect is an integral member of the HR Services organization and plays a key role in the delivery of high quality HR Programs to business leaders, managers and employees, as well as to the HR Community. As an Architect, you will have the opportunity to identify and integrate the operational components of data administration and related governance processes. Your work will include designing HR process solutions that can be delivered to 110,000 employees globally and informing our end-to-end scalable platform and tools. You will develop a broad expertise across the services delivered, leveraging stakeholder engagements and driving decisions to support optimal employee experiences
This role requires a problem-solving, programmatic approach with industry thought-leadership to drive consistency in processes & services aligned to Global/Functional/Local policies to exceed performance expectations. Translating programs into a delivery solution requires a mixture of scalable delivery management models working collaboratively across geographies and functions, and use of metrics and voice of the customer framework to identify trends and improvement opportunity areas. The Offboarding Architect will exhibit effective program management skills, communication skills to align team around strategy and goals, an ability to develop a and lead a cross-functional v-team, excellent stakeholder engagement skills, a high level of attention to detail, passion for continuous improvement, and will role-model our Microsoft values and behaviors.
Lead process and system integration effort of core data changes across Payroll, Compensation, Total Rewards Services, Global Talent Acquisition, People Data Management and SuccessFactors implementation phases.
Partner with Program owners and extended stakeholders to address core data change management and governance needs across multiple systems and philosophical design, to centralize manual processes and resolve data integrity issues related to gaps in processes and tools.
Drive operational process alignment that optimize and operationalize end-to-end service delivery model and lead innovation of how data relationships and rules are administered.
Partner with the appropriate operational process owners to ensure HR compliance and data stewardship (i.e., documentation, classification and compliance).
Drive decisions with partners on prioritization of when changes will be implemented across the multiple systems and represent the risks and mitigation plans to ensure minimal employee experience disruption. Overall responsibility in partnership with CoE Programs to design the End-to-End HR Workflow, this includes development of policy, guidelines, the highest level of a flow description, tool and consultative capability assets
Working in partnership with Engineering, program and teams across HR Services, be accountable for the development of a solution that is designed-for-service, that is to say that is built with being able to scale in mind
In partnership with key business stakeholders such as RE&F, Payroll, WWIC and Total Rewards, facilitate a regular RoB to manage ongoing data governance and programmatic steering
Responsible for establishing and maintaining an employee oriented culture within the virtual team that continuously strives to resolve customer needs on first point of contact and evangelize self-service offerings
Responsible for preparing inputs and representing quarterly business result report meetings
Ensure process and operating procedure documentation is effective and in place at all times and operate. Business continuity and disaster recovery plans are established and maintained
Oversee adoption of service network KPIs and sets up Service Level Agreements with stakeholders where appropriate
In partnership with the Corporate Business Excellence team continuously identify areas of process improvement and future investment to drive efficiency and improved employee experience (e.g. more relevant self-service content, streamlined processes, etc.); partner with time zone and global teams to implement changes and enhancements as appropriate
Analyze data, share and engage with stakeholders, prioritize and act on opportunities for improvement
Responsible for driving standardization and continuous improvement in area of responsibility.
Accountable for Data Privacy and security
7 to 10 years’ experience in HR Shared Services and HR Operations Processes and/or in a related field
Excellent communication skills (both verbal & written) with an ability to listen & respond to customer queries
Fluent English language skills
Must have 5 years of project management experience. Must be proficient in leveraging standard project management methodology (e.g., PMBOK) to produce successful project outcomes. PMP Certification is a plus.
Have proven experience in managing complex HR programs, being able to problem solve and think of scalable solutions
Ability to maintain highly confidential and sensitive information
Prior experience utilizing business process optimization methodologies (six sigma/lean/Green Belt Certification) a plus
Demonstrated excellence in strategic thought leadership, stakeholder management, customer service, change management and building productive partnerships at all levels within a matrix organization
A grasp of HR/business process technologies used in optimization is consider an advantage
Excellent organization and project management skills- this will require aggressive planning, organizing and coordinating, negotiating, establishing effective cross-team relationships, prioritization, and delivery against objectives
E2E Hire to Retire process understanding, ability to develop and maintain E2E processes, Desk Top Procedure and Knowledge base
Possess initiative & drive; with strong desire to continuously improve processes & deliver against agreed objectives/ service levels
Must be curious and a solution seeker which may need to operate outside of own comfort area
Multi-tasking experience in a fast-paced environment, completing work tasks with speed and accuracy in a detailed work environment
Ability to make decisions that impact customer service levels with a sense of urgency
Highly collaborative and networking
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
Website : http://www.microsoft.com
Microsoft Corporation develops, licenses, and supports software, services, and hardware devices. Its Windows division offers Windows operating system; Windows Services suite of applications and Web services, including Outlook.com and SkyDrive; Surface RT and Pro devices; and PC accessories. The companys Server and Tools division provides server software, cloud-based services, and solutions; and training and certification to developers and information technology professionals, as well as builds standalone and software development lifecycle tools for software architects, developers, testers, and project managers. Its products include Windows Server operating systems, Windows Azure, Microsoft SQL Server, Windows Intune, Windows Embedded, Visual Studio, System Center products, Microsoft consulting services, and Premier product support services. The companys Online Services division offers online information and content, including Bing, Bing Ads, and MSN. Its Microsoft Business division provides software and online services, such as Microsoft Office system consisting of Microsoft Office, SharePoint, Exchange, Lync, Yammer, and Microsoft Office project and office Visio; and Microsoft Dynamics business solutions, including Microsoft Dynamics ERP and Dynamics CRM, as well as Microsoft Office Web Apps and Microsoft Office 365, which are online service offerings. The companys Entertainment and Devices division offers products and services designed to entertain and connect people. Its products include Xbox entertainment platform, including Xbox 360 gaming and entertainment console, Kinect for Xbox 360, Xbox 360 video games, and Xbox 360 accessories; Xbox LIVE; Skype; and Windows Phone. The company markets and distributes its products through original equipment manufacturers, distributors, and resellers, as well as online. It has a strategic partnership with DocuSign, Inc. and Ooyala. Microsoft Corporation was founded in 1975 and is headquartered in Redmond, Washington.