In support to National Functions HR, investigates workplace complaints of violation of policy or law w/in the National Business Units received through the KP National Compliance Hotline or through other internal channels. Nature of investigations will vary in scope and seriousness, such that failure to investigate might subject the organization to serious legal and financial risk. Complaints to be investigated may include, amongst other categories, discrimination, harassment, retaliation, inappropriate Management practices, hostile work environment, workplace violence, and unfair treatment. Assesses, analyzes and draws conclusions from investigative evidence. Develops and presents investigative findings and recommendations for corrective action to HR Business Partner and Management, as appropriate. Identifies opportunities for systemic corrective action, and recommends changes to policies or operational practices and/or implementation of training to reduce recurrence of complaints. Serves as HR National Functions subject matter expert on investigative practice. Some National travel may be required.
Handles moderately complex to complex and difficult investigations. Conducts investigations and develops draft responses to external agency EEO discrimination charges for review by legal counsel. Provides consultative services to investigation specialist HRCs and Managers. Activities may include, but are not limited to:
Conduct of investigations: W/in scope of position, leads and coordinates investigations requiring multiple investigators. Reviews and edits draft position statements and investigation reports prepared by junior staff.
Investigates moderately complex to complex/serious workplace complaints of violation of policy or law w/in the National Business Units received through the KP National Compliance Hotline or through other internal channels. Nature of investigations will vary in scope and seriousness, and may include, amongst other categories, investigation of complaints of discrimination, harassment, retaliation, inappropriate Management practices, hostile work environment, workplace violence, and unfair treatment.
Independently and w/discretion, formulates plan, processes, and timetables to conduct accurate, complete and thorough investigations w/in specified timeframes and according to specified quality standards.
Identifies, gathers and preserves relevant hard-copy and electronic documents and other evidence for the investigation.
Identifies relevant witnesses, and conducts and docs interviews of those witnesses.
May provide next-level review of investigations conducted by others.
Assessment of evidence: Reviews, interprets, analyzes and evaluates statements, documents and physical evidence collected during the investigation.
Develops and applies knowledge of employment discrimination laws, whistle-blowing laws, rules of evidence (e.g., hearsay, legal privilege) and other laws to investigation plan, investigation and report/response.
Assesses credibility of witnesses and makes determinations regarding violations of law or KP policy.
May provide next-level review of evidence gathered in other investigations.
Development and presentation of investigative findings: Prepares comprehensive and accurate factual and analytical investigative reports to Management, HR, and/or legal counsel.
Influences Management, HR, and/or legal counsel regarding appropriate corrective action resulting from investigative findings.
Systemic corrective action: Identifies and monitors trends of investigative activity by business unit and other parameters, to be determined.
This job description is not all encompassing.
Minimum five (5) years of experience, with progressive responsibility in Human Resources, to include a minimum of three (3) years of direct responsibility conducting employment-related investigations, and other relevant case management and investigation experience.
Bachelor's degree with emphasis in human resources or directly related field, OR four (4) years of experience in a directly related field.
High School Diploma or General Education Development (GED) required.
License, Certification, Registration
Demonstrated experience and skill in developing and conducting training programs.
Demonstrated experience and skill in conducting complex employment-related investigations and drafting reports on investigations.
Demonstrated experience and skill in the application of conflict resolution techniques in complaint resolution procedures.
Strong working knowledge of applicable state and federal employment laws and regulations.
Established ability to identify, analyze and differentiate investigation issues and processes in employee complaints.
Ability to work independently, influence change, and compile analytical data and trend analysis.
Excellent interpersonal skills (i.e., verbal and written communication).
Ability to travel to various medical centers to conduct in person investigations.
Ability to work evenings, nights and weekends as needed to conduct corresponding shift employee investigations.
Must be able to work in a Labor/Management Partnership environment.
Minimum eight (8) years of experience, with progressive responsibility in Human Resources, to include a minimum of three (3) years of direct responsibility conducting employment-related investigations, and other relevant case management and investigation experience.
TITLE: Investigation Specialist II
LOCATION: Oakland, California
External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.