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Bilingual Branch Supervisor

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Cincinnati, OH

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Job Description
Surge Staffing is a renowned staffing agency dedicated to connecting great customers with great employees. We are proud to offer employment relief to thousands of individuals each year and we are quickly expanding. Surge currently seeks a Bilingual Branch Supervisor (must be fluent in Spanish and English) to oversee the staffing office in Cincinnati, OH.
SUMMARY: The Branch Supervisor is responsible for the effective supervision and profitable operation of an assigned branch office. This includes overall responsibility for: 1) achieving profit results consistent with established expectations 2) effective supervision of permanent staff 3) learning the implementation of a consistent business development program to maximize billable hours and sales growth, thereby increasing market share and operating profits, and 4) implementing and supervising the Performance Selection System (PSS) program.
·         Implement and supervise a detailed marketing program of personal sales calls, telephone sales, direct mail in-office demonstrations and public relations for assigned branch
·         Direct and supervise customer development activities within the office, including face-to-face customer contact to create and develop a good business relationship with existing and inactive customers and retain and build additional revenues
·         Implement and monitor activities designed to recruit, train and retain temporary employees needed to fill all available assignments
·         Ensure customer orders are filled with quality placements
·         Troubleshoot and resolve problems or complaints of temporaries and customers
·         Coach and counsel temporaries to ensure quality performance and job satisfaction
·         Present e-solutions, Vendor Management, HR Services, Payrolling, assessments, training and other service programs to customers in order to secure or maintain their business
·         Provide overall supervision and counsel to branch service staff
·         Conduct regular permanent staff meetings to ensure good communication within local branches
·         Conduct outside sales and service calls to ensure quality customer service, expand business and to reactivate inactive customer accounts
·         Make skill sourcing telephone calls to acquire new business
·         Implement bill/pay structure to ensure a proper gross profit level
·         Determine customer credit extensions with assistance from branch manager, district manager or the corporate credit department
·         Implement company collection policies and procedures
·         Must maintain 1500 billable hours
·         Complete and maintain company reports to log individual and branch sales/service activities
·         Follow company policies and procedures for all staffing and customer activity
·         All other duties that may arise to ensure the successful operation of the company

Job Requirements
·         High School Diploma or equivalent work experience/education required
·         Minimum 1-2 years of experience in a supervisory or leadership role; staffing industry experience strongly preferred
·         Must be fluent in Spanish & English
·         Previous experience in sales, human resources, or a service industry recommended
·         Proficiency in Microsoft Word, Excel, PowerPoint, Outlook and Internet
·         Ability to travel to various locations and customer sites as needed; reliable transportation a must
·         Ability to work effectively and efficiently independently as well as in a group setting
·         Sales-minded, team-oriented and exceptionally calm under pressure
·         Proven functionality and success in a fast-paced, highly competitive, deadline-oriented working environment
·         Self-motivated with exhibited sense of urgency in all sales and service related activity
·         Exceptional communication, presentation, follow-up, negotiation, and closing skills

If interested please apply


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