The Chubb Corporation
Chubb HR Coordinator Role Priorities and Responsibilities: HR Data Processing, Administration, and Support • Follow all processes and procedures to collect, communicate, track and process HR related data as appropriate in HR Systems. • Focus on quality of data, confirming information as needed and ensuring complete and timely updating as directed. • Ensure all approvals are in place for transactions, clarifying as needed, to ensure the compliance with current processes and procedures. • Master and fully utilize HR related systems to their full capability to further the collection and exchange of information. • Systems include PeopleSoft HR, Taleo, the Talent Portal, The Village, HR Share Drive and any other system assigned specific to the work required. Regional Support and Customer Service • Contribute to the success of the regional HR Team. Participate in team meetings and take an active role in representing the team in the region. • Provide exceptional customer service to managers and employees. • Provide quality administrative support to the HRBPs and HR Managers in the region. Coordinate with the Core Services Team Leader to provide any additional support needed either due to workload, a large project or PTO/leave. Act as a backup for other HR Coordinators when needed. • Support Region and HRBPs by assisting with data requests, bonus processing, leave requests, donations, PTO updates, etc. • Assist HR Team members, managers and employees in understanding HR processes and procedures. Troubleshoot issues and escalate when necessary. • Maintain a positive and can-do attitude at all times. • Think out of the box to come up with creative solutions when needed. • Take the initiative to offer support, handle an issue, or follow through from A to Z. Take initiative and handle situations without being asked. Onboarding • Proactively manage the individual new hire onboarding process for each assigned new hire • Oversee the entire onboarding process from start to finish. This includes completing all assigned tasks in a timely manner, as well as monitoring all tasks and following up as needed to ensure the smooth flow of the process and Day 1 readiness • Adopt and adhere to established Best Practices and embrace and adopt process changes as they occur. • Raise any questions or possible issues with a new hires’ onboarding process to the attention of the Onboarding Manager, as appropriate. • Work with the Onboarding Manager to resolve issues, as applicable. • As the primary point of contact for the new hire, provide excellent customer service and timely assistance to their needs. • Provide constructive feedback and/or suggestions for process improvement to Onboarding Manager or AVP HR Process Management & Services. • Effectively collaborate with everyone in the HR community including home office and other field team members. Core Services Team Support • Take pride and ownership of the success and reputation of the Core Services Team. • Participate in the discussion and development of processes impacting HR and the business such as severance and time tracking. • Reflect on feedback seriously and bring it to the attention of CST Team Leader to help initiate change and improvement. • Think strategically beyond a single transaction to identify the trends and impacts in order to make enhancements possible. • Be an active participant in the management of how things are done in HR. • Provide support on all projects as assigned.
Qualifications • Exceptional communication skills, both verbal and written • Proficient in the use of technology including knowledge of Microsoft Office Suite. Experience with PeopleSoft and Taleo helpful. • Ability to work independently as well as part of a team • Must demonstrate a high degree of professionalism and ability to handle confidential and sensitive information • Exceptional time management skills as well as a demonstrated ability to manage multiple tasks and projects • Excellent organizational skills and strong attention to detail Education and Experience: • College level courses or degree • Minimum 3-5 years of administrative or customer services experience • Prior HR experience a plus
The Chubb Corporation
Website : http://www.chubb.com/
For more than 130 years, the Chubb Group of Insurance Companies has been delivering exceptional property and casualty insurance products and services to businesses and individuals around the world. Today, we are the 12th largest property and casualty insurer in the United States and have a worldwide network of some 120 offices in 26 countries staffed by 10,200 employees. The Chubb Corporation reported $52.2 billion in assets and $13.6 billion in revenues in 2012. According to Fortune magazine, Chubb is the 202nd largest U.S.-based corporation.