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Job Details

Client Relations Manager

Company name

Florence, KY

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Job Description
Surge is a renowned staffing agency dedicated to connecting great customers with great employees. We are proud to offer employment relief to thousands of individuals each year and we are quickly expanding. Surge Staffing currently seeks a Client Relations Manager to oversee the staffing office in Canton, OH.
The Client Relations individual is responsible for the effective management and profitable operation of an assigned staffing office. The Client Relations position is a entrepreneurial-minded able to perform/succeed in a fast-paced, ever-changing work environment and possesses exceptional customer service & leadership skills.

Provide overall supervision and counsel to branch office staff
Conduct service calls to ensure quality customer service; conduct outside sales calls to obtain new business partnerships and customers
Present customers with additional Surge Staffing products and services
Implement and manage detailed marketing programs for sales calls, direct mail, in-office demonstrations and public relations for assigned branch
Nurture strong business partnerships by providing exceptional customer service skills and implementing customer development & retention strategies
Recruit, train and retain temporary associates; coach and counsel temporary associates to ensure quality performance and job satisfaction
Troubleshoot and resolve problems or complaints of temporary associates, as well as, customers and other personnel
Review all financial and general management reports; implement bill/pay structure to ensure a proper gross profit level
Process and assist with claims as directed by the Unemployment and Workers’ Compensation Departments

Qualifications and Skills

High school diploma required; or equivalent work experience/education greatly preferred
Previous experience in a supervisory or leadership role a plus; staffing industry experience strongly preferred
Previous experience in sales, human resources, or a service industry recommended
Proficiency in Microsoft Word, Excel, PowerPoint, Outlook and Internet
Ability to travel to various locations and customer sites as needed; reliable transportation a must
Ability to work effectively and efficiently independently as well as in a group setting
Sales-minded, team-oriented and exceptionally calm under pressure

Job Requirements
If interested please apply

Company info


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