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Job Details

Client Services Supervisor CSS

Company name
Paychex, Inc

Rochester, NY

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Paychex, Inc. (NASDAQ: PAYX) is a leading provider of integrated human capital management solutions for payroll, HR, retirement, and insurance services. By combining its innovative software-as-a-service technology and mobility platform with dedicated, personal service, Paychex empowers small- and medium-sized business owners to focus on the growth and management of their business. Backed by 45 years of industry expertise, Paychex serves approximately 605,000 payroll clients as of May 31, 2017, across more than 100 locations and pays one out of every 12 American private sector employees. Learn more about Paychex by visiting, and stay connected on Twitter and LinkedIn.

Paychex is always looking for individuals who want to work for a company that allows for growth and development. With your desire to succeed and our training and resources, opportunities at Paychex are more than just jobs. We provide an atmosphere that fosters a healthy work life balance, and our comprehensive benefits package provides health care, retirement planning, education assistance, and much more.


Supervises and directs a minimum of 5 Payroll Specialists in the provision of Paychex payroll services to clients. Provides leadership and technical advice on multiple product lines in order to resolve problems. Establishes and maintains positive image with clients and Payroll Specialists. May act in the role of the Branch Recruiter.

Assists the Branch Manager with development of branch goals and improvement strategies to achieve branch operational objectives.

Supervises and schedules staff; assigns, directs, and checks the work of assigned personnel to ensure quality client service.

Provides technical expertise on multiple product lines to resolve client concerns and Paychex policy or procedural issues. Collaborates with Regional and Corporate personnel to identify and resolve system problems.

Establishes and maintains a positive, professional relationship with clients and CPAs. Contacts local bank personnel and tax agencies as needed. Fosters a cohesive relationship between Sales and Operations to maintain a unified approach to branch management.

Makes hiring recommendations and evaluates performance; recommends merit increases, promotion or termination, and disciplinary action to maximize team/branch performance. May act independently of Branch Manager.

Supervises training of personnel; recommends, implements, and monitors on-the-job training and education to further professional advancement of assigned personnel.

Maintains knowledge of changes in payroll laws and Paychex policies and procedures to further personal professional development. Reviews and recommends system changes to maintain the integrity of the payroll system.

Acts as the focal point for branch recruiting activities related to sourcing, interviewing, and hiring to ensure that the best possible talent is hired.

Assists Branch Manager with development of operating budgets, particularly with personnel requirements, to ensure that staff levels are within corporate metrics.

Makes client visits to resolve issues and review payroll service as needed to insure the branch maintains the highest levels of client retention. Assists Branch Manager to meet revenue and retention goals.

Plans, coordinates, and organizes quarter- and year-end processes to provide accurate and timely tax documents to clients.

Monitors data integrity and Specialist workload to ensure an accurate payroll product for the client.

Acts in place of the Branch Manager in his/her absence to ensure continuity of branch operations and to further develop his/her management skills.

Position Requirements

H.S. Diploma

Associate's Degree

2 years of experience as a Paychex Payroll Specialist

2 years of experience in Payroll processing and tax regulations and a strong customer service background Consideration may be given to a candidate with a degree in lieu of experience

Ability to build strong customer relationships.




1565 Jefferson Road Suite 210, Rochester, NY 14623



Req Number


Company info

Paychex, Inc
Website :

Company Profile
Paychex, Inc., together with its subsidiaries, provides payroll, human resource, insurance, and benefits outsourcing solutions for small to medium-sized businesses in the United States and Germany. The company offers payroll processing services that include the calculation, preparation, and delivery of employee payroll checks; production of internal accounting records and management reports; preparation of federal, state, and local payroll tax returns; and collection and remittance of clients’ payroll obligations. It also provides a software-as-a-service solution to meet the payroll and human resource administrative needs; a suite of self-service online payroll services and products, including Paychex Online Payroll, Internet time sheet, online reports, and general ledger reporting service; payroll tax administration services; employee payment services; and regulatory compliance services, such as new-hire reporting and garnishment processing. In addition, the company offers human resource outsourcing solutions that provide a package of services consisting of payroll, employer compliance, human resource and employee benefits administration, risk management outsourcing, and the on-site availability of a professionally trained human resource representative. Further, it provides retirement services administration; insurance agency services for property and casualty, business-owner, commercial auto, and health and benefits insurance products; online human resource administration software tools for managing employee benefits, personnel information, and human resource compliance and reporting; and other human resource services products, including employee handbooks, management manuals, and personnel and required regulatory forms. The company markets its services primarily through its direct sales force. As of May 31, 2013, it serviced approximately 570,000 payroll clients. The company was founded in 1971 and is headquartered in Rochester, New York.

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