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Job Details

Associate Payroll Product Support Specialist

Location
Cleveland, OH

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Profile

Summary:
The Product Support Specialist will be working within the 401k team, building 401k setups for clients who have purchased the My 401k product.

Job Details:

Duties/Responsibilities:

-

May assist with Report Writer & Accrual set ups

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Provide direction to Heartland Team to assist with payroll input issues

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Provide direction to Heartland Team with respect to complex payroll issues and problem resolution

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Stay abreast of Heartland Ancillary enhancements

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Directly responsible for ancillary product set-up & auditing of the following, but is not limited to: Time Clock,401K Integrations, Workers Comp Integrations, General Ledger, HR Helpdesk and POP/FSA

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Assist payroll specialists as needed with General Ledger, Report Writer & Accrual set ups

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Directly responsible for SSN file submission, Local Tax setup in Heartland database

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Provide, upon request, group training on selected topics

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Set up all EFT Agency Check Payments in Heartland

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Assist payroll and tax personnel researching tax/taxability questions

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Approve new earning/deduction types to be implemented in Heartland

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Research and enter taxability for earning/deduction types added to Heartland

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Assist with payroll/tax issues that have been directed to Heartland Support

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Utilize Clientele ticketing system to respond to Heartland staff operational questions

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Test and approve new functionality in Heartland as requested by development

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Send daily ACH bank files for East Coast and West Coast

Qualifications/Skills:

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Excellent interpersonal, mentoring, and team building skills required

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Ability to work under time constraints

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Ability to multitask

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Detail oriented

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Self-motivated with excellent research skills

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Strong organizational and communication skills

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Working knowledge of payroll, wage and tax laws and payroll regulations required

Education/Experience:

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2 years minimum related experience in Payroll

We are an EOE F/M/D/V.

Global Payments, Inc. provides equal employment opportunities to all employees and applicants for employment without regard to race, color creed, religion, sex, national origin, age, citizenship, disability, veteran status or any other protected status. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of responsibilities, duties and skills required.






Job Type

Permanent





Job Reference

9f9e686db946066



Job ID

20355204













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