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Job Details

Associate Payroll Product Support Specialist

Cleveland, OH

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The Product Support Specialist will be working within the 401k team, building 401k setups for clients who have purchased the My 401k product.

Job Details:



May assist with Report Writer & Accrual set ups


Provide direction to Heartland Team to assist with payroll input issues


Provide direction to Heartland Team with respect to complex payroll issues and problem resolution


Stay abreast of Heartland Ancillary enhancements


Directly responsible for ancillary product set-up & auditing of the following, but is not limited to: Time Clock,401K Integrations, Workers Comp Integrations, General Ledger, HR Helpdesk and POP/FSA


Assist payroll specialists as needed with General Ledger, Report Writer & Accrual set ups


Directly responsible for SSN file submission, Local Tax setup in Heartland database


Provide, upon request, group training on selected topics


Set up all EFT Agency Check Payments in Heartland


Assist payroll and tax personnel researching tax/taxability questions


Approve new earning/deduction types to be implemented in Heartland


Research and enter taxability for earning/deduction types added to Heartland


Assist with payroll/tax issues that have been directed to Heartland Support


Utilize Clientele ticketing system to respond to Heartland staff operational questions


Test and approve new functionality in Heartland as requested by development


Send daily ACH bank files for East Coast and West Coast



Excellent interpersonal, mentoring, and team building skills required


Ability to work under time constraints


Ability to multitask


Detail oriented


Self-motivated with excellent research skills


Strong organizational and communication skills


Working knowledge of payroll, wage and tax laws and payroll regulations required



2 years minimum related experience in Payroll

We are an EOE F/M/D/V.

Global Payments, Inc. provides equal employment opportunities to all employees and applicants for employment without regard to race, color creed, religion, sex, national origin, age, citizenship, disability, veteran status or any other protected status. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of responsibilities, duties and skills required.

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