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Job Details

Dir Workforce Mgmt-Svc Exp PS22754

Company name
Anthem, Inc.

Location
Henderson, NV, United States

Employment Type
Full-Time

Industry
Executive, Manager, Hr

Posted on
Jun 05,2019

Valid Through
Sep 18,2019

Apply for this job






Profile

Job Information

Anthem

Dir Workforce Mgmt-Svc Exp PS22754

in

Henderson

Nevada

Dir Workforce Mgmt-Svc Exp PS22754

Location:

United States

New

Requisition #:

PS22754

Post Date:

7 hours ago

Position must be based at an Anthem location.

Responsible for strategic direction and tactical leadership within Workforce Management to initiate, implement and effectively manage advanced workforce planning, optimization practices and methodology across Anthem Contact Centers.

Primary duties may include, but are not limited to: Directs development and execution of organizational forecasts and capacity planning. Partners with Anthem stakeholders to ensure workforce budgets are in place to meet forecasted customer needs and contractual commitments. Conducts operational review meetings to review forecast and performance variance; provides proactive analysis, presentations, and strategic recommendations for driving business improvements. Sponsors integrated workforce support, driving standardization of processes, scale and efficiency in the workforce management. Creates criteria for WFM evaluation systems, evaluate effectiveness of existing and proposed workforce management activities. Ensures that effective technology solutions are utilized consistently. Hires, trains, coaches, counsels, and evaluates performance of direct reports.

Requires a BS/BA in business, statistics or a related field; 5 years direct management in workforce management, minimum 5 years experience of service center experience; or any combination of education and experience, which would provide an equivalent background. Ability to manage multiple, complex, on¿going tasks and projects. Ability to travel may be required.

AnEqualOpportunityEmployer/Disability/Veteran

Company info

Anthem, Inc.
Website : http://www.antheminc.com

Company Profile
The company was formed when WellPoint Health Networks Inc. and Anthem, Inc. merged in 2004 to become the nation's leading health benefits company. The parent company originally assumed the WellPoint, Inc. name at the time of the merger. In December 2014, WellPoint, Inc. changed its corporate name to Anthem, Inc. The Anthem brand is built on a foundation of trust – it’s the name consumers are most familiar with as a trusted health care partner through our affiliated health plans. Anthem, Inc. is one of the largest health benefits companies in the United States. Through its affiliated health plans, Anthem companies deliver a number of leading health benefit solutions through a broad portfolio of integrated health care plans and related services, along with a wide range of specialty products such as life and disability insurance benefits, dental, vision, behavioral health benefit services, as well as long term care insurance and flexible spending accounts. Headquartered in Indianapolis, Indiana, Anthem, Inc. is an independent licensee of the Blue Cross and Blue Shield Association serving members in California, Colorado, Connecticut, Georgia, Indiana, Kentucky, Maine, Missouri, Nevada, New Hampshire, New York, Ohio, Virginia and Wisconsin; and specialty plan members in other states.

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