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Job Details

Dir Workforce Mgmt-Svc Exp PS22754

Company name
Anthem, Inc.

Location
Henderson, NV, United States

Employment Type
Full-Time

Industry
Executive, Manager, Hr

Posted on
Jun 05,2019

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Job Information

Anthem

Dir Workforce Mgmt-Svc Exp PS22754

in

Henderson

Nevada

Dir Workforce Mgmt-Svc Exp PS22754

Location:

United States

New

Requisition #:

PS22754

Post Date:

7 hours ago

Position must be based at an Anthem location.

Responsible for strategic direction and tactical leadership within Workforce Management to initiate, implement and effectively manage advanced workforce planning, optimization practices and methodology across Anthem Contact Centers.

Primary duties may include, but are not limited to: Directs development and execution of organizational forecasts and capacity planning. Partners with Anthem stakeholders to ensure workforce budgets are in place to meet forecasted customer needs and contractual commitments. Conducts operational review meetings to review forecast and performance variance; provides proactive analysis, presentations, and strategic recommendations for driving business improvements. Sponsors integrated workforce support, driving standardization of processes, scale and efficiency in the workforce management. Creates criteria for WFM evaluation systems, evaluate effectiveness of existing and proposed workforce management activities. Ensures that effective technology solutions are utilized consistently. Hires, trains, coaches, counsels, and evaluates performance of direct reports.

Requires a BS/BA in business, statistics or a related field; 5 years direct management in workforce management, minimum 5 years experience of service center experience; or any combination of education and experience, which would provide an equivalent background. Ability to manage multiple, complex, on¿going tasks and projects. Ability to travel may be required.

AnEqualOpportunityEmployer/Disability/Veteran

Company info

Anthem, Inc.
Website : http://www.antheminc.com

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