Job added in hotlist
Applied job
Contract job
Recruiter job
Employer job
Expanded search
Apply online not available
Similar Jobs
Technical Recruiter - Remote
Cloud Nerd
Las Vegas, NV
Apply Now >
HR Specialist Representative- SVHMC (FT-Days) Consolidated - (92066)
Universal Health Services, Inc. (UHS)
Las Vegas, NV
Apply Now >
Department Of The Air Force Headquarters
Nellis Afb, NV
Apply Now >
Executive Search Consultant
Las Vegas, NV
Apply Now >
Human Resources Director
Las Vegas, NV
Apply Now >
View more jobs in Henderson, NV
View more jobs in Nevada

Job Details

Dir Workforce Mgmt-Svc Exp PS22754

Company name
Anthem, Inc.

Henderson, NV, United States

Employment Type

Executive, Manager, Hr

Posted on
Jun 05,2019

Valid Through
Sep 18,2019

Apply for this job


Job Information


Dir Workforce Mgmt-Svc Exp PS22754




Dir Workforce Mgmt-Svc Exp PS22754


United States


Requisition #:


Post Date:

7 hours ago

Position must be based at an Anthem location.

Responsible for strategic direction and tactical leadership within Workforce Management to initiate, implement and effectively manage advanced workforce planning, optimization practices and methodology across Anthem Contact Centers.

Primary duties may include, but are not limited to: Directs development and execution of organizational forecasts and capacity planning. Partners with Anthem stakeholders to ensure workforce budgets are in place to meet forecasted customer needs and contractual commitments. Conducts operational review meetings to review forecast and performance variance; provides proactive analysis, presentations, and strategic recommendations for driving business improvements. Sponsors integrated workforce support, driving standardization of processes, scale and efficiency in the workforce management. Creates criteria for WFM evaluation systems, evaluate effectiveness of existing and proposed workforce management activities. Ensures that effective technology solutions are utilized consistently. Hires, trains, coaches, counsels, and evaluates performance of direct reports.

Requires a BS/BA in business, statistics or a related field; 5 years direct management in workforce management, minimum 5 years experience of service center experience; or any combination of education and experience, which would provide an equivalent background. Ability to manage multiple, complex, on¿going tasks and projects. Ability to travel may be required.


Company info

Anthem, Inc.
Website :

Company Profile
The company was formed when WellPoint Health Networks Inc. and Anthem, Inc. merged in 2004 to become the nation's leading health benefits company. The parent company originally assumed the WellPoint, Inc. name at the time of the merger. In December 2014, WellPoint, Inc. changed its corporate name to Anthem, Inc. The Anthem brand is built on a foundation of trust – it’s the name consumers are most familiar with as a trusted health care partner through our affiliated health plans. Anthem, Inc. is one of the largest health benefits companies in the United States. Through its affiliated health plans, Anthem companies deliver a number of leading health benefit solutions through a broad portfolio of integrated health care plans and related services, along with a wide range of specialty products such as life and disability insurance benefits, dental, vision, behavioral health benefit services, as well as long term care insurance and flexible spending accounts. Headquartered in Indianapolis, Indiana, Anthem, Inc. is an independent licensee of the Blue Cross and Blue Shield Association serving members in California, Colorado, Connecticut, Georgia, Indiana, Kentucky, Maine, Missouri, Nevada, New Hampshire, New York, Ohio, Virginia and Wisconsin; and specialty plan members in other states.

Similar Jobs:
HR Coordinator
Location : Las Vegas, NV
Save Education High School Diploma or GED Skills Computer Literacy Customer Service Human Resources Human Resources Coordinator provides administrative support to the human resources department to include recruiting, benefits, tra...
Workforce Management Coordinator
Location : Las Vegas, NV
Apply on the Company Site **Job Description** The Resource Planning coordinator will manage call volume, scheduling and manage all off-phone activities within a site. Assist in determining appropriate staffing and adjustments requ...
Workforce Management Coordinator
Location : Henderson, NV
Not ready to apply? Join our talent community Job Title : Workforce Management Coordinator ...
I was very pleased with the HRCrossing. I found a great position within a short amount of time … I definitely recommend this to anyone looking for a better opportunity.
Jose M - Santa Cruz, CA
  • All we do is research jobs.
  • Our team of researchers, programmers, and analysts find you jobs from over 1,000 career pages and other sources
  • Our members get more interviews and jobs than people who use "public job boards"
Shoot for the moon. Even if you miss it, you will land among the stars.
HRCrossing - #1 Job Aggregation and Private Job-Opening Research Service — The Most Quality Jobs Anywhere
HRCrossing is the first job consolidation service in the employment industry to seek to include every job that exists in the world.
Copyright © 2019 HRCrossing - All rights reserved. 169 192