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Job Details

CIMD - Marcus by Goldman Sachs- Workforce Management Specialist- Draper UT

Location
Draper, UT, United States

Posted on
Sep 17,2019

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Job Information
Goldman Sachs & Co.
CIMD - Marcus by Goldman Sachs- Workforce Management Specialist- Draper, UT
in
Draper
Utah
MORE ABOUT THIS JOB
CONSUMER(MARCUS BY GOLDMAN SACHS)
Marcus by Goldman Sachs is the firm’s consumer business, combining the entrepreneurial spirit of a startup with 150 years of experience. Today, Marcus has $50 billion in deposits, $5 billion in loan balances and 4 million customers across our lending and deposits businesses, as well as the personal financial management app, Clarity Money. Through the use of insights and intuitive design, we provide customers with powerful tools and products that are grounded in value, transparency and simplicity. We are backed by our unique team, comprised of individual contributors from leading agile technology companies, fintechs and consumer financial services companies, allowing us to disrupt the industry, while helping consumers take control of their financial lives.
RESPONSIBILITIES AND QUALIFICATIONS
Responsibilities:
Use workforce management software and contact volume data to manage staffing levels
Manage real-time inbound call traffic to help ensure that service levels are met
Track technical issues being reported to WFM and work with Technology to identify the root cause
Apply problem solving / decision making skills to achieve the highest level of operational efficiency
Support the preparation of ad hoc analysis that enables strong understanding of the business
Provide suggestions and recommend solutions for possible issues
Apply sound judgment and demonstrate comfort with ambiguous requests
Basic Qualifications:
Fast learner and able to handle ambiguous tasks and complex data sets
Highly motivated and self-driven, comfortable taking direction and balancing independent thinking under short deadlines
1 – 2 years of work experience in call center environment
Advanced experience in Microsoft Office products
Critical thinking and ability to work with deadlines
Familiarity with Marcus by Goldman Sachs products and applications
CONSUMER AND INVESTMENT MANAGEMENT DIVISION (CIMD)
The Consumer and Investment Management Division includes Goldman Sachs Asset Management (GSAM), Private Wealth Management (PWM) and our Consumer business (Marcus by Goldman Sachs). We provide asset management, wealth management and banking expertise to consumers and institutions around the world. CIMD partners with various teams across the firm to help individuals and institutions navigate changing markets and take control of their financial lives.
ABOUT GOLDMAN SACHS
The **MEMBERS ONLY**SIGN UP NOW***.. is a leading global investment banking, securities and investment management firm that provides a wide range of financial services to a substantial and diversified client base that includes corporations, financial institutions, governments and individuals. Founded in 1869, the firm is headquartered in New York and maintains offices in all major financial centers around the world.© The **MEMBERS ONLY**SIGN UP NOW***.., 2019. All rights reserved Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Vet.
Job ID2019-56270
Schedule TypeFull Time
LevelAnalyst
Function(s)Call Center, Consumer Banking
RegionAmericas
DivisionConsumer and Investment Management Division
Business UnitProject Delivery
Employment TypeEmployee

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