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Customer Service Representative Human Resources

Springdale, OH

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Job Overview: The Customer Service Representative will be responsible for answering inbound calls, chats, and self-service cases from colleagues regarding questions about general HR information and or their benefit plans. Make outbound calls as needed regarding HR issues and / or our benefit programs. Perform other duties as assigned. This position is based out of Springdale Ohio. Essential Functions: • Provide excellent customer service to all Macy's colleagues regarding questions about and/or issues with HR and benefit programs. • Demonstrate working knowledge of systems and several other research tools; answer incoming calls, chats, self-service cases; meet Service Level Agreements for these tasks • Demonstrate working knowledge of benefit policies and HR issues as they relate to each division. • Effectively communicate procedures and policies to associates both verbally and in writing. • Regular, dependable attendance & punctuality. Qualifications: Education/Experience: • High school diploma or general education degree (GED) required. • One to three months related experience and/or training preferred. Communication Skills: • Excellent written and verbal communication skills. • Ability to read, write and interpret instructional documents such as reports and procedure manuals. Mathematical Skills: • Basic math functions such as addition, subtraction, multiplication, and division. Reasoning Ability: • Must be able to work independently with minimal supervision. Physical Demands: • This position involves extended periods of sitting and the extensive use of computer and the office equipment and may involve stooping, kneeling, or crouching. • Involves close vision, color vision, depth perception, and focus adjustment. Other Skills: • Ability to provide outstanding customer service to external and internal customers on a consistent basis; • Computer navigation and keyboarding skills; • Strong decision making skills; • Strong time management skills. Work Hours: • Ability to work a flexible schedule based on department and store/company needs. This a Monday - Friday 12:00 p.m. - 9:00 p.m. position. This job description is not all inclusive. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. ,

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