Job added in hotlist
Applied job
Contract job
90-day-old-job
part-time-job
Recruiter job
Employer job
Expanded search
Apply online not available
View more jobs in Amelia, OH
View more jobs in Ohio

Job Details

Customer Service - Workforce Analyst

Location
Amelia, OH

Apply for this job






7 hit(s)  

Profile

:text,ActualValueFromSolar:null},{QuestionName:Job Description,AnswerValue:u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u003ctable dir=ltr\u003eu003ctbodyu003eu003ctru003eu003ctdu003eu003cspan class=questionInput qbchildren=\u003eActing with a consultant mentality in order to support both the Customer Service Call Center and HSB Call Center in reporting, scheduling, and providing analytical research and suggestions for proper staffing, meeting department metrics, u0026amp; suggesting process improvements.u0026nbsp;u003cbru003eu003cbru003eActively plans and makes recommendations for staffingu0026nbsp;ensuring proper coverage to support the overall department goals.u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;Ensuring issues raised by customers/partners receive a prompt response in efforts to assist the department in meeting our goals.u0026nbsp; Training and partnering with the Support Team to ensure we are monitoring CMS to identify and communicate adherence concerns and challenges to support call volume.u003cbru003eu003cbru003eMonitor phone lines, create, u0026amp; update schedules for 120 call center.u0026nbsp; Coordinating time off requests with proper staff levels within each team.u003cbru003eu003cbru003ePartnering and working with the management team to work toward common departmental initiatives and changes.u003cbru003eServing as a first line of defense before escalating to Telecom to ensure technical supports and needs are met to better serve our business requirements.. Training and partnering with the Support Teams to ensure we are adequately covered to support the department.u003cbru003eu003cbru003eWork At Home point of contact for 40 associates for technical issuesu003cbru003eu003cbru003eOrganizing people u0026amp; activities, understanding how to separate or combine tasks into efficient work flows.u0026nbsp; Looking for opportunities through out of the box thinking to provide efficiencies to better the customer experience and business need.u0026nbsp; Using analytical skills to solve difficult problems with effective solutions and identifies what is at the root of the problem, distinguishes symptoms from causes.u0026nbsp; Partnering with Telecom to ensure support and technical needs are met to better service our customers and enhance technology.u003c/spanu003eu003c/tdu003eu003c/tru003eu003c/tbodyu003eu003c/tableu003e,VerityZone:jobdescription,QuestionType:textarea,ActualValueFromSolar:null},{QuestionName:Requisition Number,AnswerValue:2170BR,VerityZone:autoreq,QuestionType:text,ActualValueFromSolar:null},{QuestionName:Qualifications,AnswerValue:u003cul dir=ltr\u003eu003cliu003eStrong analytical skillsu003c/liu003eu003cliu003eStrong communication skillsu003c/liu003eu003cliu003eStrong problem solving skillsu003c/liu003eu003cliu003eStrong technical skillsu003c/liu003eu003cliu003eProficient in Microsoft Office applications, Oracle, CMS, Call Copy, u0026amp; IEXu003c/liu003eu003cliu003eCollaborative Styleu003c/liu003eu003c/ulu003e,VerityZone:formtext7,QuestionType:textarea,ActualValueFromSolar:null},{QuestionName:State,AnswerValue:Ohio ,VerityZone:formtext1,QuestionType:single-select,ActualValueFromSolar:null},{QuestionName:Employment Type,AnswerValue:Full Time ,VerityZone:formtext3,QuestionType:single-select,ActualValueFromSolar:null},{QuestionName:City,AnswerValue:Amelia,VerityZone:formtext4,QuestionType:text,ActualValueFromSolar:null},{QuestionName:Company Name,AnswerValue:American Modern Insurance Group ,VerityZone:formtext15,QuestionType:single-select,ActualValueFromSolar:null},{QuestionName:Country,AnswerValue:United States of America ,VerityZone:formtext16,QuestionType:single-select,ActualValueFromSolar:null}],GQId:1650,isGQResponsive:true,isActive:true,isSocialReferralJobRestricted:false,localeId:1033,AutoOptionalReqId:2170BR,Title:Customer Service - Workforce Analyst,JobSiteId:5588,isEverGreen:false},JobDetailFieldsToDisplay:{Position1:null,JobTitle:jobtitle,Position3:[formtext4,formtext1],Summary:jobdescription,Section2Fields:[formtext7,formtext14,formtext8,formtext15,autoreq,formtext16,formtext5,formtext3]},BrandingConfiguration:{brandingSettings: {Responsive_AdvancedCSS: \,Responsive_BackgroundColor: #ffffff,Responsive_BackgroundImage: ****#73777b,Responsive_BaseFontFamily: \u0027Helvetica Neueu0027, Helvetica, Arial, sans-serif,Responsive_BaseFontSize: 16px,Responsive_ButtonBackgroundColor: #009fe2,Responsive_CompiledCSS: /* remember to define focus styles! */input,select,.control,.ui-selectmenu-button,textarea,.pseudocheckbox,.pseudoradio,.controlWrapper,.textAreaWrapper,.lightBorder,.themed .ui-selectmenu-button,.ui-state-default { border-color: #73777b;}:focus { outline: 2px dotted #73777b;}.baseFontColor { color: #73777b;}.baseColorPalette { background-color: #ffffff; color: #73777b;}.accentBkg { background-color: #f1f1f2; color: #73777b;}.lightAccentBkg { background-color: #f7f7f7;}.veryLightAccentBkg { background-color: #fbfbfb;}.darkAccentBkg { background-color: #dcddde; color: #73777b;}.ghostBorder { border-color: #b2b4b6;}.gateway.themed .accentBkg .borderInAccentBkg { border-color: #dcddde;}.linkColorOnBkg { background-color: #ffffff; color: #00648d; border-color: #00648d; outline-color: #00648d;}body,.ui-widget-content a,input { font-family: #SQ#Helvetica Neue#SQ#, Helvetica, Arial, sans-serif; font-size: 16px;}body,.pageHeader,button,.menu,.dialog .region,.dialog .body,.gateway .baseColorPalette,.ui-widget-content,.facet ul.liner { background-color: #ffffff; color: #73777b;}.themed .pageHeader { background-color: #ffffff;}.themed .headerLink { color: #336fbb;}.themed.pageFooter { background-color: #73777b;}.themed.pageFooter .footerLink,.themed.pageFooter .tgLocale { border-color: #E0E0E0; color: #ffffff;}.themed.pageFooter a { color: #ffffff; border-color: #ffffff;}.themed.pageFooter i { display: inline-block; color: #ffffff; border-color: #ffffff;}svg.styleableColor path,svg.styleableColor rect { fill: #73777b; stroke: #73777b;}a,a:visited,.link,.gateway.themed .linkColor,.jobtitle,.gateway .baseColorPalette a,.gateway .baseColorPalette a:visited,.facetFilterAccordion h3:after { color: #00648d;}a.sidebarNav,.gateway .sidebarOverlay .sidebar { background-color: #ffffff;}.backLink { color: #00648d;}.cue,.prompt,[disabled],::-webkit-input-placeholder,:-moz-placeholder,::-moz-placeholder,:-ms-input-placeholder { color: #b2b4b6;}.foreground { color: #ffffff; background-color: #009fe2;}.foreground span,.foreground a,.foreground a:visited { color: #ffffff;}.gateway.themed .controlWrapper span,.gateway.themed .controlWrapper a,.gateway.themed .controlWrapper a:visited { color: #73777b;}.themed .hover,.menu a:hover { background-color: #fbfbfb;}.ui-state-hover { outline-color: #73777b;}.striped :nth-child(even),.even,.ui-menu-item.ui-state-focus,.ui-menu-item-wrapper.ui-state-active,.ui-datepicker .ui-state-default,.ui-widget-header { background-color: #dcddde; color: #73777b; color: inherit;}.backgroundColor,.themed .down,.menu a:active,.menu a.active,.applyFlow .layoutsection .heading:before,.themed .ngdialog.ngdialog-theme-default .ngdialog-content { background-color: #ffffff;}.highlighted u003e a,.gateway.themed .selectedTile { background-color: #f1f1f2; color: #73777b;}.themed .primaryButton { border: 2px solid #009fe2; background-color: #009fe2; color: #ffffff;}.themed .primaryButton:hover { border: 2px solid #007db2; background-color: #007db2; color: #ffffff;}.themed .primaryButton:active { border: 2px solid #009fe2; background-color: #009fe2; color: #ffffff;}.themed .primaryButton .ladda-label,.themed .primaryButton .button-label { outline-color: #ffffff;}.themed button,a.button,.themed .AppDetailBtns .ui-selectmenu-button { border: 2px solid #009fe2; background-color: #ffffff; color: #009fe2;}.themed button:hover,a.button:hover,.themed .AppDetailBtns .ui-selectmenu-button:hover { border: 2px solid #007db2; background-color: #e7e7e7; color: #73777b;}.themed button:active,a.button:active,.themed .AppDetailBtns .ui-selectmenu-button:active { border: 2px solid #73777b; background-color: #ffffff; color: #73777b;}.themed button .ladda-label,a.button .ladda-label,.themed .AppDetailBtns .ui-selectmenu-button .ladda-label,.themed button .button-label,a.button .button-label,.themed .AppDetailBtns .ui-selectmenu-button .button-label { outline-color: #009fe2;}.themed .closeButton,.themed .close { color: #73777b;}.themed .closeButton:hover,.themed .close:hover { background: #e3e4e5;}.themed .closeButton:active,.themed .close:active { background: #f1f1f2;}.themed .clearButton { color: #73777b;}.themed .progressBarContainer .progressBar .meter { background-color: #009fe2; border-color: #009fe2; border-width: 14px 0 14px 0; border-style: solid;}.themed .threeLineIcon { border: 2px solid #ffffff; background-color: #ffffff; color: #73777b;}.gateway.themed .callout { color: #ffffff; background-color: #73777b;}.gateway.themed .callout::before { border-color: transparent transparent #73777b transparent;}.gateway.themed .callout::after { border-color: #73777b transparent transparent transparent;}.gateway.themed .rightIcons .bellIcon .fa-stack .fa-bell { background-color: #73777b; color: #ffffff;}.gateway.themed .rightIcons .bellIcon.panelShow { background-color: #ffffff;}.gateway.themed .rightIcons .bellIcon.panelShow .fa-stack .fa-bell { color: #73777b; background-color: #ffffff;},Responsive_FooterBackgroundColor: #73777B,Responsive_FooterLinkColor: #ffffff,Responsive_ForegroundColor: #009fe2,Responsive_HeaderBackgroundColor: #ffffff,Responsive_HeaderLinkColor: #336fbb,Responsive_LinkColor: #00648D,Responsive_PrimaryHeaderLogo: none,Responsive_SecondaryHeaderLogo: none}},FooterInfo:[{Name:**MEMBERS ONLY**SIGN UP NOW***., Inc.,Value:****Hartford Steam Boiler Inspection and Insurance Company,Value:****Modern Insurance Group,Value:****capture-escaped-parsed-value=preloadResponse />

Company info

Sign Up Now - HRCrossing.com

Similar Jobs:
Associate IT manager, HR Analytics and Talent Operations Procter & Gamble • Cincinnati OH Job #679670278 Do you have experience as a solution or application manager? Are you proficient in Microsoft Excel with eagerness to learn ne...
Workforce Management/Field Service Consultant - Multiple Locations Accenture • Cincinnati OH Job #681664561 Title: Workforce Management/Field Service Consultant - Multiple Locations Location: USA-Midwest Job Number: 00594634 Workf...
Seasonal Background Check Screening Coordinator','MAC10309','!*!Job Overview:   The Seasonal Background Check Screening Coordinator will conduct phone evaluations and employment adjudications.  The Coordinator will also be researc...
EmploymentCrossing was helpful in getting me a job. Interview calls started flowing in from day one and I got my dream offer soon after.
Jeremy E - Greenville, NC
  • All we do is research jobs.
  • Our team of researchers, programmers, and analysts find you jobs from over 1,000 career pages and other sources
  • Our members get more interviews and jobs than people who use "public job boards"
Shoot for the moon. Even if you miss it, you will land among the stars.
HRCrossing - #1 Job Aggregation and Private Job-Opening Research Service — The Most Quality Jobs Anywhere
HRCrossing is the first job consolidation service in the employment industry to seek to include every job that exists in the world.
Copyright © 2018 HRCrossing - All rights reserved. 21