J. C. Penney Company, Inc., one of the nation's largest apparel and home furnishings retailers, is on a mission to ensure every shopping experience is worth the customer's time, money and effort. Whether shopping jcp.com or visiting one of over 850 store locations across the United States and Puerto Rico, customers will discover a broad assortment of products from a leading portfolio of private, exclusive and national brands. Supporting this value proposition is the warrior spirit of over 100,000 JCPenney associates worldwide, who are focused on the Company's three strategic priorities of strengthening private brands, becoming a world-class omnichannel retailer and increasing revenue per customer.
As the Human Resource Supervisor
– Merchandise Operations you are accountable for driving customer service to achieve profitable sales growth by Contributes to supporting store talent strategy, training associates, and effectively scheduling the right talent at the optimal time to create an outstanding customer experience.
Customer Service & Sales – Models and holds team accountable for outstanding customer service; demonstrates WORTH behaviors consistently. Resolves customer issues and concerns in a professional manner. Supports the Manager on Duty program. Maximizes sales and service by ensuring staff is scheduled appropriately. Manages credit, rewards and gift card programs throughout the store. Manages and promotes FindMore with associates to drive sales and enhance customer service. Greets and assists customers in finding products and partners with other team members when additional help is needed.
Talent Acquisition and Training – Partners with store leadership to identify talent needs. Creates and monitors the store’s open requisitions, screens, and routes qualified applicants to appropriate hiring manager. Executes new hire orientation in addition to the Talent Tryout interview processes. Reviews training transcripts to identify role-based and development training for on time completion. Partners with the Assistant Manager of Customer Experience, Assistant Manager of Merchandise Operations, and/or General Manager to monitor required training compliance.
General Operations – Reviews schedules and makes productive edits to further optimize resources. Closes payroll and completes other payroll functions including system reports as necessary for associates to receive pay for hours worked. Processes new and existing associate’s HR tasks as necessary according to state laws and company policies. Participates in annual inventory processes
Team Development – Responsible for the completion of associate training and policy compliance. Consistently provides ongoing feedback and coaching to associates. Assists with the Productivity Standards Program processes. Maintains notes / observations of each associate’s strengths and opportunities. Reports performance and/or policy issues and attendance opportunities within the team to appropriate leadership
Performance Standards – Consistently meets established performance standards; including but not limited to: shrink and safety initiatives, Omnichannel, scheduling efficiency, associate relations, engagement, customer service, profit, productivity, and attendance.
Skills & Experience
To achieve success at JCPenney, a supervisor will possess the following:
Work experience- Minimum of 2 years retail leadership experience
Education- Associates degree or equivalent work experience
Manages Execution – Organizes, plans and manages projects/processes with simplicity and efficiency; partners with key stakeholders to align interests and remove roadblocks; consistently achieves successful outcomes within important deadlines.
Drives Performance - Holds self and others accountable to a higher standard to achieve results. Provides feedback, visibility and recognition to the team.
Builds Relationships – Develops positive relationships: establishes strong networks, shows respect for different styles, and communicates effectively to a wide audience.
Shows Courage – A confident leader; willing to take on challenging assignments. Acts in accordance with beliefs and deals with conflict quickly and in a positive manner.
Human Resource Supervisor - Oak View Mall
Omaha, NE, United States
- Oak View Mall 3202 Oakview Dr
J.C. Penney Company Inc.