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Change Management Analyst

San Diego, CA

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Change Management Analyst
San Diego
Kforce has a client in search of a Change Management Analyst in San Diego, California (CA). Essential Job Functions:
Developing communication plans, documenting all processes, and working with vendors to execute communication plans
Coordinate and manage the creation of Originations, Servicing, and Collections communications with the end consumer
Route finalized communications through sign off process between brand, compliance and legal (CATS process)
Manage process and alert documentation; Coordinate with execution vendor on the design and development of the emails and letters including a building a data dictionary
Assist in the SIT and UAT testing including building test cases and managing documentation and defects to produce a fully functional communication process
Coordinate SIT and UAT scripts for all alerts and attend all test and defect meetings
Directly assist the design, development, and implementation of the change management/communications strategies across all impacted theaters
Assist in managing complex, cross-functional, stakeholder alignment, and issue resolution
Build partnerships and ambassador networks across the organization
Perform gap analysis to identify gaps in the current state and develop corrective action plans
Facilitate team meetings
Support project teams in integrating change management activities into their project plans
Provide direct support and coaching to front-line managers and supervisors as they help their direct reports through transitions
Escalate issues to leadership team as appropriate
Typically, 5-10 years relevant consulting and/or industry and functional experience
Ability to work in a self-directed environment
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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