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Job Details

Entitlements Specialist

Company name
Services for The Underserved, Inc.

New York City, NY

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Position Overview

Services for the UnderServed (SUS)

 is a New York-based nonprofit organization that provides housing and support services to 25,000 individuals and their families living in New York City and Long Island.  SUS believes every New Yorker has the right to lead a life of purpose.

For more than 35 years, SUS has been transforming this belief into reality by working as an advocate for people with life circumstances marked by intellectual/developmental disability, behavioral health challenges, poverty, & histories of incarceration and/or trauma.

We drive scalable solutions to transform the lives of people with disabilities, people in poverty and people facing homelessness: solutions that contribute to righting societal imbalances. Our commitment to continuous quality improvement impacts the lives of our clients and communities while contributing to the development of our employees.

Position Summary:

The Entitlements Specialist

is responsible for assisting Services for the Underserved consumers with entitlements and ensures that consumer’s benefits are maintained for eligibility. This individual will also assist consumers through the eligibility process for the appropriate benefits.


Review  entitlements for perspective individuals

Complete entitlements assessment to determine all benefit individuals is eligible

Assist individual in obtain replacement social security cards and/or birth certificate

Assist individual with initial SNA-Public Assistance (Immediate Needs Grant), SSI, SSDI, VA, Food Stamp (expedited and restaurant allowance), Medicaid application(s)

Assist individual with applying for furniture allowance upon housing placement

Assist individual with submission of  SSI redetermination, food stamp recertification, Medicaid renewal, , SSDI continuing disability review, and Public Assistance face-to-face in a timely manner

Escort individual to various government and city agencies ( Social Security Administration, HRA-Public Assistance, Medicaid and food stamp offices)

Work  with program and Finance on  potential entitlements issues with individual

Keep active updated record of individual entitlements

Assist and follow-up on consumers correspondence receive from various city and government agencies via phone, mail and/or fax

Keep and maintain an active entitlement file

Maintain entitlement’s module in AWARDS data base

Process appeals, advocate and pursues legal channels to obtain funding for consumers who have been denied entitlements

Represent individual  and agency at consumer administrative hearings

Keep abreast of public policy issues and new developments in the field an communicate the same to management

Attend information trainings and seminars to remain current on trends and entitlements system changes

Regularly required to travel to sites in and outside the organization

Conduct training with individuals and staff on regulations and laws pertaining to benefits.

Benefits Overview:

We offer attractive compensation with comprehensive benefits including: Medical/Dental/Prescription/Vision/Life Insurance;403(b); Credit Union; FSAs; Short-and-Long-Term Disability; Transportation Plan; Generous Paid Vacations and Holidays

Job Requirements

Associate/BA Degree preferred

Experience working in the Homeless Shelter system/Human Service Field

Minimum 2 years of experience in HRA Public Assistance,  Food Stamp, Medicaid, managed care plans, Supplemental Social Income (SSI), Social Security Disability Insurance (SSDI) application process and regulations

Demonstrated experience in effective communication, proficient computer skills, organization and multitasking. 

SUS IS AN EQUAL OPPORTUNITY EMPLOYER gives you access to over a million jobs and career opportunities across the US including in New York. Find your perfect job and apply directly through a simply online application process

Company info

Services for The Underserved, Inc.
Website :

Company Profile

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