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Job Details

KNOWLEDGE BASE ADMIN - Online Contact Center

Location
Kennesaw, GA

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Profile

KNOWLEDGE BASE ADMIN - Online Contact Center
in
Kennesaw
Georgia
POSITION PURPOSE
The Knowledgebase Administrator works as part of a team in Home Depot's Online Contact Center to assist in the on-going day-to-day management of content on Home Depot s Knowledge Base portal
MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES
85% Create and update content for the Knowledgebase, including document creation, defining metadata for search, creating content inventories, repairing broken links, and effectively managing expiring content.
15%
NATURE AND SCOPE
Position typically reports to a Manager.
No Direct responsibility for supervising others.
ENVIRONMENTAL JOB REQUIREMENTS
Environment:
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Travel:
Typically requires overnight travel less than 10% of the time.
Additional Environmental Job Requirements: MINIMUM QUALIFICATIONS
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Additional Minimum Qualifications:
Education Required:
The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED.
Years of Relevant Work Experience: 2 years
Physical Requirements:
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Additional Qualifications:
Knowledge of HTML and Web editing tools such as Dreamweaver or Front Page, content management systems and/or Portals.
Preferred Qualifications:
Experience with tools such as Dream Weaver, Front Page and Photoshop.
Call center experience a plus
Bi-lingual Spanish is a plus but not required
Practical experience in HR would be beneficial
Creating and editing content
Experience with tools such as Dream Weaver, Front Page and Photoshop.
Call center experience a plus
Bi-lingual Spanish is a plus but not required
Practical experience in HR would be beneficial
Creating and editing content
Knowledge, Skills, Abilities and Competencies:Hands on experience with content management and knowledgebase tools, preferably Documentum and portal search tools.
Exceptional writing, editing and proofing experience; excellent people, communication skills, and problem solving skills.
Outstanding customer service skills including demonstrated ability to establish and maintain business relationships with a focus on delivering excellence in customer service with intense committment to quality and detail.
Ability to work well independently and able to work effectively in ambiguous situations.
Ability to display sound judgment, analytical thinking, and promote and encourage positive change. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
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