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Supervisor Learning amp Development

Weber City, VA

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u00a0 Supervisor, Learning and Development u00a0 TTEC (formerly **MEMBERS ONLY**SIGN UP NOW***.) is seeking a seasoned Supervisor, Learning and Development to join our Customer Management Services team! Every day, we interact with 3/5 million customers, providing support in in more than 80 countries and in 50 languages across social, mobile, digital, and face -to-face channels. The Learning and Development team prepares our associates for those interactions & coaches them to reach for amazing! What youu2019ll be doing :u00a0 L&LD Training Supervisors focus on providing coaching, motivation and support to enhance the engagement and success of their team of training specialists in attaining targets and goals. Evaluate trainers, curriculum and processes. Recommend and coordinate needed changes based on process analysis. They are responsible for meeting team productivity and quality goals. What youu2019ll bring to us : Achieve 100% of training completion goals. Manage day-to-day operations, processes, and reporting Improve the key success metrics associated with training goals. Deliver excellent customer service and communication. Develop, coach, support, and evaluate the team. Ensure team has tools, systems, and support needed to perform trainings. What skills youu2019ll need : Background in training and/or adult learning Strong coaching shills Data analysis and reporting skills Strong attention to detail and desire to follow procedures High customer service orientation Working knowledge of database applications such as MS Office(Excel, Outlook, PowerPoint), Oracle, Kronos, Tandberg or ability to learn technology quickly Call center experience Who We Are : TTEC (formerly **MEMBERS ONLY**SIGN UP NOW***.) is a pioneer in customer experience, engagement and growth solutions. Our 40,000 employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels. We utilize a holistic approach, applying solutions from our four customer experience segmentsu2014Consulting, Technology, Care and Growthu2014to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other. Our Care organization utilizes an integrated platform of people, process, and technology leveraging more than 30 years of best practices to build customer value. Simply put, our Care team has a legacy of success. The Senior Project Manager is a key part of this team, and will impact our global operation as part of a world class team of professionals. What We Offer : Lead Everyday w Do the Right Thing wu00a0Reach for Amazing w Seek First to Understand w Act as One w Live life Passionately Notice to external Recruiters and Recruitment Agencies : TTEC (formerly **MEMBERS ONLY**SIGN UP NOW***.) does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TTEC (formerly **MEMBERS ONLY**SIGN UP NOW***.), and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC (formerly **MEMBERS ONLY**SIGN UP NOW***.). Employment Requirements : TTEC (formerly **MEMBERS ONLY**SIGN UP NOW***.) requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. TTEC (formerly **MEMBERS ONLY**SIGN UP NOW***.) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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