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Job Details

Learning u0026 Development Manager - CITIZENS Manhattan West

Location
New York City, NY, United States

Posted on
Nov 17, 2020

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Profile

u003cp style=u0022text-align: center;u0022u003eu003cstrongu003eu003cemu003eu003cimg src=u0022****width=u00221307u0022 height=u0022437u0022 alt=u0022u0022 /u003eCITIZENS MANHATTAN WEST FOOD HALL by sbeu003c/emu003eu003c/strongu003eu003c/pu003enu003cpu003eA global tribe of individuals, partners and progressives, devoted to creating extraordinary experiences for our community throughout our proprietary brands -u0026nbsp;u003cstrongu003ewe are sbeu003c/strongu003e.u003c/pu003enu003cpu003eVisionaries at the forefront of hospitality, cuisine, design, residences and entertainment, our lifestyle moments are forged with highly-curated and passionate service.u0026nbsp;u003c/pu003enu003cpu003eWe are committed tou003cspanu003eu0026nbsp;u003c/spanu003eu003cemu003eauthenticity, sophistication, masteryu003c/emu003eu003cspanu003eu003cemu003eu0026nbsp;u003c/emu003eu003c/spanu003eandu003cspanu003eu003cemu003eu0026nbsp;u003c/emu003eu003c/spanu003eu003cemu003einnovationu003c/emu003e.u003c/pu003enu003cpu003eOur stage is the world. Our time is now.u003c/pu003enu003cpu003eWith this in mind, we foster a family environment built on values that describe our lifestyle, experiences and how we see the world.u0026nbsp;When you have a u003cstrongu003etribeu003c/strongu003e such as ours and place it in and around the collection of accommodations, restaurants and nightlife, you create a force that cannot be replicated by anyone else. We are an equal opportunity employer.u003c/pu003enu003cp style=u0022text-align: center;u0022u003eu003cstrongu003eLEARNING u0026amp; DEVELOPMENT MANAGERu003c/strongu003eu003c/pu003enu003culu003enu003cliu003enu003cpu003eu003cstrongu003ePurpose:u003c/strongu003eu003c/pu003enu003cpu003eThe Lu0026amp;D Manager is accountable for end to end design and delivery of Learning u0026amp; Development solutions for both new hires and existing Team Members at hourly and management levels and creates scalable, innovative, and measurable solutions that engage learners and meet business needs. In addition to owning formal training methods, the Lu0026amp;D Manager works with HR Mgrs., Trainers, and leadership to identify coaching needs and development plans for teams and individuals.u003c/pu003enu003cpu003eu003cstrongu003eRESPONSIBILITIES:u003c/strongu003eu003c/pu003enu003culu003enu003cliu003eMaintain strong working knowledge of all processes and policiesu003c/liu003enu003cliu003eDesign of in-house training programs which include a blended approach to learning such as coaching, classroom training, action learning, and e-learningu003c/liu003enu003cliu003eEnsure best-in-class experience for new hires and continuous improvement for existing employeesu003c/liu003enu003cliu003eGive and receive effective feedbacku003c/liu003enu003cliu003eBe comfortable speaking in front of groups of all sizesu003c/liu003enu003cliu003eAssist in leading teams through change and embrace continuous improvementu003c/liu003enu003cliu003ePartner with trainers and leadership to develop, maintain and apply learning toolsu003c/liu003enu003cliu003eReview materials before each new training to ensure accuracyu003c/liu003enu003cliu003eCommunicate feedback to better the operation, management insight and the overall employee experienceu003c/liu003enu003cliu003eCreate and maintain active training metricsu003c/liu003enu003cliu003eWork side-by-side with Team Members and Leads as business dictatesu003c/liu003enu003cliu003eCommunicate and cooperate with team members and leadershipu003c/liu003enu003cliu003eMaintain safety guidelines, cleanliness and security standardsu003c/liu003enu003cliu003eTake on additional duties as assigned by leadershipu003c/liu003enu003cliu003eCollaborate with Operations Leadership and Human Resources Team to design, develop, and deliver training content, training materials, training modules, and teaching aids, as needed; including coordinating training on facility-wide subjects.u003c/liu003enu003cliu003eReport training activities and effectiveness (performance) to all stakeholders.u003c/liu003enu003cliu003eSupport the morale of team members by making positive suggestions to improve their performance and to enhance our business efficiencies and processes.u003c/liu003enu003c/ulu003enu003cpu003eu003cstrongu003eSKILLS, KNOWLEDGE AND ABILITIES:u003c/strongu003eu003c/pu003enu003culu003enu003cliu003eStrong working knowledge of eLearning development tools such as Wisetail, Skillsoft, Adobe Photoshop/Illustrator, or Flash.u003c/liu003enu003cliu003eIndustry certifications in training facilitation and design is a plusu003c/liu003enu003cliu003eHave a positive, u0026ldquo;can-dou0026rdquo; attitude, patience, excellent interpersonal skills and the ability to manage peopleu003c/liu003enu003cliu003eIntermediate to advanced computer skills (eg. spreadsheet software)u003c/liu003enu003cliu003eAbility to work flex shifts, hours, nights and weekends as business dictatesu003c/liu003enu003cliu003eStrong written and verbal communication; bilingual in Spanish is a plusu003c/liu003enu003cliu003eSkilled at multitasking and managing prioritiesu003c/liu003enu003cliu003eOperate with a sense of urgency and have attention to detailu003c/liu003enu003cliu003eAlign with the companyu0027s core values to ensure a world-class customer experienceu003c/liu003enu003cliu003eAbility to lift maximum of 50 lbs based on needs of the roleu003c/liu003enu003cliu003eAbility to work independently and on a team on multiple projectsu003c/liu003enu003cliu003eAbility to travel up to 10% of the timeu003c/liu003enu003c/ulu003enu003cpu003eu003cstrongu003eREQUIREMENT:u003c/strongu003eu003c/pu003enu003culu003enu003cliu003eBacheloru0027s degree in Business, Human Resources or related field or the equivalent work experienceu003c/liu003enu003c/ulu003enu003cpu003eu003cstrongu003eEXPERIENCE:u003c/strongu003eu003c/pu003enu003culu003enu003cliu003eMinimum of 3 yearsu0027 experience in the field, operations or training in a related industryu003c/liu003enu003cliu003eMinimum of 5 yearsu0027 experience as a trainer or a training manager, including conducting needs analyses and developing u0026amp; delivering curriculumu003c/liu003enu003c/ulu003enu003c/liu003enu003c/ulu003enu003cdivu003enu003cdivu003enu003cpu003eu0026nbsp;u003c/pu003enu003cpu003e#LI-CC1u003c/pu003enu003c/divu003enu003c/divu003e,EqualOpportunityEmployerDescription:null,PayTransparencyPolicyStatement:null,MatchScore:1.0,HasApplied:false,ApplicationJobBoardName:null,ApplicationJobBoardId:null,DateApplied:null,Salaried:true,CompensationAmount:null,PublishingStatus:1,Links:[],BehaviorCriteria:[],MotivationCriteria:[],EducationCriteria:[],LicenseAndCertificationCriteria:[],SkillCriteria:[],WorkExperienceCriteria:[],JobBoardMemberships:[{JobBoardId:efcec10d-76f9-33f7-cdfb-f29f88f1b7b9,PublishedInternal:true,PublishedExternal:false,ExternalPostedDate:null,InternalPostedDate:2020-11-17T15:57:58.265Z},{JobBoardId:9c54c7ab-6c7e-79ab-6232-9c439c02b3ea,PublishedInternal:false,PublishedExternal:true,ExternalPostedDate:2020-11-17T15:57:58.265Z,InternalPostedDate:null}],AssessmentUri:null,AssessmentStatus:null,OpportunityIsClosed:false,TravelRequired:null,TravelDescription:null,SupervisorName:null,Assessments:[],ApplicationId:null});

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