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Talent Recruiter I - Corning NY

Corning, NY

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Talent Recruiter I - Corning, NY
New York
The role is designed to provide dedicated local support for a client utilizing one or more products. This position will serve as the primary point of contact as it pertains to operational issues, management of the temporary workforce, and service delivery. He/she will act as an extension of the client’s human resources department by developing and maintaining the relationship with the client and temporary employees through best in class service. Working in conjunction with branch operations and shared services staff, the individual will have a broad range of operational responsibilities resulting in strong client and candidate engagement levels. These responsibilities include, but are not limited to, working with hiring managers to understand staffing needs, facilitating the process to acquire temporary staff, ongoing support of the temporary staff, problem resolution, and overall adherence to contractual service level agreements. In order to be effective, he/she must demonstrate an understanding of the client’s business, processes, procedures, and policies. This individual will be held accountable for meeting and exceeding the overall level of service delivery for the client location he/she supports, including client and candidate outcomes. The success of this individual will be highly impacted by their ability to establish strong working relationships with the client and the development of effective partnerships with the operational support functions within Kelly (e.g., operations, sales support, and product groups).
Duties and Responsibilities:
Recruitment and Candidate Placement
Maintains thorough understanding and knowledge of current hiring practices, recruitment strategies, and staffing industry trends
Analyzes client recruiting needs and works with account team to develop and deliver recruiting strategy
Develops and maintains relationships with recruiting sources
Involves local field operations in recruiting activities, as appropriate
Ensures successful implementation of strategic recruiting plan
Ensures timely candidate placements and healthy pipeline of qualified candidates
Understands client’s needs to create accurate job order and successful candidate placement
Maintains regular communication with client regarding order status and candidate updates
Facilitates the selection process including: screening and assessing candidates, administering evaluations, conducting interviews and reference checks, and making hiring decisions
Develops and delivers client orientation/onboarding programs for temporary employees
Maximizes temporary employee conversion and direct hire fee income
Deploys and maintains temporary employee recognition and retention programs
Account Service Delivery
Serves as local contact for client/employee issues; identifies and executes appropriate actions to resolve issues and/or escalates as appropriate; monitors results to ensure action plans are effective
Monitors NPS results and develops plans to ensure we are meeting client expectations
Monitors compliance with client performance metrics including: order completion, fill order percentage, on-time fill of orders, temporary employee performance
Identifies and implements work processes that improve speed, productivity, efficiency, cost, and/or the client experience
Seeks first-hand client feedback and applies information to improve service
Conducts safety site surveys
Documents order activity in front office systems
Maintains regular contact with client regarding orders (e.g., order confirmation and status updates)
Participates in client meetings, analyzes client needs, and takes orders
Manages co-employment issues and works with HR to make determination about the employment status of temporary workers
Monitors employee turnover and absenteeism, taking action as appropriate
Manages the cost of services: increasing Work Opportunity Credit revenue, reducing unemployment, and workers’ compensation risk
Resolves reporting and billing issues
Reviews and manages internal reports
Provides additional administrative support, as necessary, to ensure internal and external client satisfaction
Account Development
Develops strong relationships with client’s end users by understanding the client’s business and staffing needs and creating talent solutions for the client
Participates in routine business reviews
Participates in account-specific lead sharing meetings
Conducts skill alerts, increasing client awareness of Kelly’s suite of offerings
Communicates the value of Kelly programs and services to the client and temporary employees
Identifies potential business opportunities and facilitates connections between clients and Kelly products
Candidate Engagement
Manages the temporary workforce including, but not limited to, coaching, counseling, terminations, co-employment, sexual harassment investigations
Monitors Candidate NPS results and develops plans to ensure we are meeting candidate expectations
Demonstrates concern for candidate career growth and development, as well as personal goals and needs
Effectively communicates to candidates to ensure the work is meeting the needs and expectations of the candidate and client
Helps candidates succeed on the job via ongoing coaching, feedback, and development opportunities
Responds to candidate inquiries and addresses challenges in a timely manner
Deploys and maintains temporary employee recognition and retention programs
Serves as primary local contact for employee issues; identifies and executes appropriate actions to resolve issues and/or escalate as appropriate; monitors results to ensure action plans are effective
High School Diploma or equivalent, Marketing, or related field relevant experience
1 year recruiting, staffing or vendor management experience
Demonstrated experience in screening, hiring, orienting, training, assigning, and managing temporary employees. Must also be able to market candidates to hiring managers and negotiate salary rates.
Must be able to function in complex and matrix environments with multiple stakeholders
Ability to develop strong working relationships with all levels of individuals is essential
Good communication (both verbal and written), negotiation, interpersonal and decision making skills are required. Individual must be able to function independently/autonomously yet know when to get management involved. Must also be comfortable presenting to and influencing many levels of management both within Kelly and the client
Must be innovative in their approach, willing to take risks and operate successfully in ambiguous situations
Attention to detail - with the ability to multi-task, use sound judgment and prioritize are necessary
Strong leadership, problem solving and decision making skills required
Must have proficient computer skills including Word, Excel and PowerPoint
About Kelly Services®
As a global leader in providing workforce solutions, Kelly Services (Nasdaq: KELYA, KELYB) and its subsidiaries, offer a comprehensive array of outsourcing and consulting services as well as world-class staffing on a temporary, temporary-to-hire, and direct-hire basis. Kelly® has a role in managing employment opportunities for more than one million workers around the globe by employing 550,000 of these individuals directly with the remaining workers engaged through its talent supply chain network of supplier partners. Revenue in 2016 was $5.3 billion. Visit and connect with us on Facebook, LinkedIn and Twitter.
EOE including but not limited to Minorities/Females/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.
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