What you will do:
Process employee life cycle HR system data transactions for a specific group and/or function to include but not limited to: new hire, employee changes, payroll, and separations.
Follow transaction approval matrix and ensure all approvals are captured.
Perform audits and controls to ensure compliance with Sarbanes-Oxley, Wage and Hour, and HR policies and procedures.
Answer customer HR questions and resolve complex issues ensuring exceptional customer service satisfaction.
Maintain comprehensive knowledge of HR programs, plans, policies, and processes, payroll, and HR systems.
Meet and exceed performance and service level metrics for timeliness, accuracy, and customer service.
Maintain HR Records to include personnel files and other employee documents.
Create, provide, and distribute documents, agreements, and letters where HR requests additional support.
Assist with creation and adherence of Standard Operations Procedures (SOPs) and process workflows. Participate and contribute to the pro-active review and implementation of process improvements.
Respond to and support various processes such as Timekeeping, I-9 and Employment Verification.
Complete special projects as assigned.
Principal Working Relationships:
Effectively partner with all areas with Human Resources and customer business groups. Interact with internal and external organizations such as Recruiting, Benefits, Compensation, Payroll, HRIS, IT, Finance and vendors.
Bachelor Degree in HR / Business or related field; or equivalent work experience
Advanced Excel and Word skills
Exceptional detail orientation and organization skills
Strong written and verbal communication skills
Customer-focused and have strong customer service skills
Analytical, organizational, and problem solving skills
Website : http://www.torchmarkcorp.com
Torchmark Corporation is a holding company specializing in life and supplemental health insurance for "middle income" Americans marketed through multiple distribution channels including direct response, and exclusive and independent agencies.