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Benefits Support Specialist

Schaumburg, IL

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u00a0nCompany Overviewn**MEMBERS ONLY**SIGN UP NOW***. is a cloud-based payroll processing and software company that operates in a direct-to-client capacity. **MEMBERS ONLY**SIGN UP NOW***. leads the industry by combining cutting-edge products with outstanding customer service and has beenu00a0recognized by both local and national publicationsu00a0for successful innovation and growth.nWith three major locations in Schaumburg, Illinois, Lake Mary, Florida, and Boise, Idaho, along with a robust remote workforce, **MEMBERS ONLY**SIGN UP NOW***. offers its employees exceptional culture, complete benefits, and opportunities for advancement u2013 achievements affirmed by consistently high rankings by Glassdoor for Best Places to Work, Best CEO, and Best Places to Interview.n**MEMBERS ONLY**SIGN UP NOW***. is a company made up of people who love where they are and what they do. We are always looking for dedicated people to join us.nPosition OverviewnThe Support Specialist will act as the primary point of contact for an assigned base of Web Benefits clients, serving as their dedicated resource for benefit product support. Timely and efficient response to client support needs in a manner that consistently provides outstanding service is expected.nu00a0nPerformance Objectives/Job DutiesnAdminister technical and non-technical support to clients in an effort to facilitate their use of Web Benefits.nApply critical thinking and problem-solving skills to trouble-shoot and resolve benefit questions for your clients.nResearch and resolve client issues in a timely manner, drawing resources from internal departments when necessary.nProvide prompt courteous service to all external and internal customers.nFacilitate client meetings.nWork overtime as needed, especially during Fall/Winter open enrollment season.nPartner with clients to manage open enrollment projects.nCoordinate with internal team members (i.e. Analysts) on projects such as open enrollment to meet client deadlines and expectations.nAssist with special projects as assigned.nu00a0nu00a0nExperience and Skills:nExcellent verbal and written communication skills are required.nSelf-starter and quick learner. You will need to exercise independent judgment in setting your own priorities and workflow.nComfortable with heavy client contact.nStrong attention to detail and accuracy.nStrong computer skills and the ability to learn new software easily.nAbility to tolerate a busy and sometimes stressful environment.nWillingness to perform a wide variety of tasks and projects independently.nComputer skills, including familiarity with web-based applications and MS Office programs required; solid understanding of Excel is a plus.nWorking knowledge of health and welfare benefit concepts as well as experience with on-line benefit enrollment products.nBacheloru2019s degree preferred plus two years of related experience with proven skills in customer service.nCompetenciesnMulti-tasking u2013 We work in a matrix environment meaning that you will be working on more than one client at a time although each client may have different needs. The ability to multi-task is essential as you shift focus from one client to another.nAttention to detail u2013 Working in a matrix environment, attention to detail is key to your success at **MEMBERS ONLY**SIGN UP NOW***..nStrong communication skills.nProblem solving/analytical abilitynAble to work in a team environment.nAble to manage change.nBasic project management skillsnCustomer focus u0026ndash: ability to manage client interactions in an effort to maintain client retention rates.nProficiency in MS office.,

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