A Client Services Analyst will provide support to Client Services Team Leads and client contacts by serving as a subject matter expert and as a technical systems resource for the benefit plans and employee populations of their assigned clients through the daily administration of processes, case management and project work to fulfill this role, the analyst will:
Manage administrative and case management issues as well as data processing activities on a daily basis; including any or all of the following: running benefit calculations, updating participant data, payment processing, running reports, research and troubleshoot participant and/or client concerns, active contact and communication with the service center, vendors and offshore team members
Monitor project schedules to ensure timelines and deliverables are met; notify project manager or client if timelines are in jeopardy
Test and analyze system configuration against requirement documents during implementation and ongoing administration
Meet with project managers and clients to define project scope and objectives, prepare work plans, documenting project's scope and review with clients Qualifications
2-4 years’ experience preferred or equivalent industry experience
Experience in specific domains of HR administration (Benefits, Pension Plans and Healthcare & Group Benefits) is preferred
Ability to prioritize and manage multiple projects simultaneously
Proficient with Microsoft Access, Excel and Word
Strong oral and written communication skills
Experience with prior software implementation and training desired
Good analytical skills
Ability to work within a team environment
Strong self-starter, fast learner, quality conscious, committed to deadlines
Knowledge of SQL is a plus, as this position will require regular use of SQL to research issues and develop solutions.
Strong attention to detail
Strong teamwork skills combined with the ability to work independently with minimal supervision.
Additional CEBS coursework preferred
At Mercer, we make a difference in the lives of more than 110 million people every day by advancing their health, wealth, and careers. We’re in the business of creating more secure and rewarding futures for our clients and their employees — whether we’re designing affordable health plans, assuring income for retirement or aligning workers with workforce needs. Using analysis and insights as catalysts for change, we anticipate and understand the individual impact of business decisions, now and in the future. We see people’s current and future needs through a lens of innovation, and our holistic view, specialized expertise, and deep analytical rigor underpin each and every idea and solution we offer. For more than 70 years, we’ve turned our insights into actions, enabling people around the globe to live, work, and retire well. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. At Mercer, we say we Make Tomorrow, Today. Visit ****for more information and follow us on LinkedIn and Twitter @Mercer
Marsh & McLennan Companies offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, 401K, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: **** We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. For more information, please visit us at: ****Mercer LLC and its separately incorporated operating entities around the world are part of Marsh & McLennan Companies, a publicly held company (ticker symbol: MMC).
Marsh & McLennan Companies and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers. R_020880-en