Manager Workforce Management

Profile

Description

The Manager, Workforce Management applies and integrates advanced and predictive analysis, people metrics and reporting to develop strategic and operational insights for workforce decision-making (e.g., staffing, learning and development, talent management, diversity and human resource compliance). The Manager, Workforce Management works within specific guidelines and procedures; applies advanced technical knowledge to solve moderately complex problems; receives assignments in the form of objectives and determines approach, resources, schedules and goals.

Responsibilities

The Manager, Workforce Management assesses organizational staffing and identifies requirements and solutions to meet workforce objectives. Provides analysis of talent and staffing needs based on strategic planning at the enterprise level. Decisions are typically related to resources, approach, and tactical operations for projects and initiatives involving own departmental area. Requires cross departmental collaboration, and conducts briefings and area meetings; maintains frequent contact with other managers across the department.

Required Qualifications


Bachelor's degree
6 or more years of experience in Workforce Management, Process Improvement, or a combination
2 or more years of management experience
Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Comprehensive knowledge of Microsoft products
Excellent written and oral communication skills
Strong analysis, critical thinking, and analytical problem solving skills
Ability to handle multiple tasks and deadlines with attention to detail


Preferred Qualifications


Advanced Degree
Experience in Service Operations in a call center
Certification in Six Sigma or Project Management


Additional Information

Scheduled Weekly Hours

40

Company info

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