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Job Details

Senior Program Manager Talent Management

Location
Dublin, BAILEATHACLIATH, Ireland, Ireland

Posted on
May 24, 2022

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Communication has changed for people. It’s changed for businesses, too.
**MEMBERS ONLY**SIGN UP NOW***. is the only suite of customer messaging products that drives growth at every stage of the customer lifecycle—across acquisition, engagement, and support. Today more than 25,000 businesses use **MEMBERS ONLY**SIGN UP NOW***. to connect with a billion people worldwide.
Join the company helping businesses grow revenue through live chat, and so much more.
What’s the opportunity? 🤔
Our Talent Development Team is focused on analyzing, understanding, empowering, nurturing and delighting our employees. We are looking for a Senior Program Manager of Performance Management to help us shape and drive our most critical talent management program - Performance Management; and, shaping this program to help support our employees throughout their entire career journey at **MEMBERS ONLY**SIGN UP NOW***.. Reporting directly into the Head of Talent Management, you will partner across the organization and the People Team to design, maintain and deliver the Performance Management program. You will be our end-to-end program expert, and will partner with our Talent Development team to evolve our talent management foundation to continue to enable and empower our employees to do the best work of their careers!
This is an EMEA-based role, with peers and stakeholders located in San Francisco, California and Dublin, Ireland. International travel could be required throughout the year.
What will I be doing? 🚀
This role is a unique opportunity to bring to life your passion and expertise with program design, data analysis, cross-functional partnership, program management, research and consulting, and stakeholder influence within the talent management domain. You will have the incredible opportunity to lead the company-wide Performance Management program, and:
Own and manage
the end to end implementation of the Performance Management Program, with additional exposure and opportunities across other core talent programs, including: talent review, succession planning, career growth and development, and internal mobility
Collaborate
with leaders across the organization to deliver clear, meaningful and relevant experiences to employees, managers and senior leaders
Develop
recommendations to optimize and evolve talent management programs and portfolio
Serve
as a partner, consultant and subject matter expert to People and Business leaders on talent strategy and processes
Innovate and push the boundaries
for Performance Management and Talent Development at **MEMBERS ONLY**SIGN UP NOW***., via extensive research, networking, benchmarking and analysis
Establish
success and accountability metrics and processes for our Performance Management programs, and other talent initiatives
What skills do I need? 📖
Program Management
Ability to operate at the greatest level of detail while maintaining direction and alignment across stakeholders
Demonstrated experience with strategically and proactively optimizing implementation processes
Standout time management skills, with experience managing against tight timelines and through multiple competing priorities
Stakeholder Management
Proven ability to manage a wide cross-functional array of stakeholders across levels and functions
Deep expertise with driving people-centered design and implementation to lead complex, long-term organizational transformation
Subject matter expertise
Comprehensive knowledge of best practices, pitfalls, and cross-industry trends and players within the talent management space, and Performance Management in particular
Extensive experience working with data, analytics, and generating insights
Understanding and experience with identifying and maintaining critical KPI metrics to define, monitor and enforce accountability around the success of programs and approaches to ensure focused outcomes are achieved.
Communication
Excellent ability to align, inform and influence stakeholders, both in person and virtually
Ability to develop and deliver clear and thoughtful communication strategies and content
across various mediums and audiences
Benefits 😠
We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)
Competitive salary and equity in a fast-growing start-up
We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
Regular compensation reviews - we reward great work!
Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
Open vacation policy and flexible holidays so you can take time off when you need it
Paid maternity leave, as well as 6 weeks paternity leave for fathers
to let you spend valuable time with your loved ones
If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done
We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organisation. We're committed to an inclusive and diverse **MEMBERS ONLY**SIGN UP NOW***.! We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.

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