Location
Amsterdam, NOORD-HOLLAND, Netherlands, Netherlands
Posted on
Jan 30, 2022
Profile
About **MEMBERS ONLY**SIGN UP NOW***..
PVH is one of the most admired fashion and lifestyle companies in the world. We power brands that drive fashion forward – for good. Our brand portfolio includes the iconic CALVIN KLEIN and TOMMY HILFIGER brands. We market a variety of goods under these and other nationally and internationally known owned and licensed brands. PVH has over 40,000 associates operating in over 40 countries and $9.9 billion in annual revenues. That's the Power of Us. That’s the Power of PVH.
The Team
Sitting within the wider HR team, the Employee Experience team is responsible for building and developing a strong workability culture with an engaged and healthy workforce. We deliver exceptional service and support to our associates and people managers with the aim to increase engagement and create a culture where associates feel able safe to speak out. We take the lead on ensuring that our end-to-end employee journey gives our associates and people managers the best experience possible during their careers with us.
The Position
As the Senior Employee Experience Specialist, you will report to the Senior Director Employee Experience. This role will be key to driving an employee-centric online experience across our HR platforms elevating the experience that will ultimately drive higher employee engagement.
Identifying opportunities across the (online) employee experience, recommending & implementing enhancements, improvements, development on all employee-facing processes, communications, and information.
Key Responsibilities:
Create and maintain an employee-centric online journey across our HR platforms (mainly Service Now & WorkDay) with the aim to make information, processes, and solutions easy to find, simple, accessible, inclusive, agile, and personalized
Own and manage our People Services portal ensuring it is engaging, easy to navigate, and fit for purpose
Maintain & update our Knowledge Library ensuring all information is up to date, accurate, and articulated effectively
Partner with Product Owners to ensure completeness of content on product and service offerings (including proactively identifying where there are gaps or information that could be enhanced)
Work closely with HR Communications to ensure a dynamic and aligned tone of voice in across the online/digital journey for associates
Manage and enhance the (digital) onboarding journey from preboarding through to the first 3 months ensuring communication flow and information is available, engaging, clear, concise, and easy.
Collaborate with other service-oriented teams such as Facilities & Tech to connect the dots and ensure a seamless journey & service offering between the different teams flow smoothly
Partner with HRIS to enhance and evolve functionality and, ensure all associate facing processes/communication are customer-centric, constantly evaluating and adjusting where possible
Partner with product owners in the implementation of Employee programs, services, resources, and processes ensuring these are easy to find and in the right tone of voice.
Have a clear understanding of the digital touchpoints along the employee journey, ensure these are relevant, customer-centric, and aligned.
Track metrics and use data to improve content and experience enhancements, and adjust where needed
Create and manage ways to measure and assess customer service feedback (i.e. surveys); work with data to derive actionable insights from the voice of our associate; drive a data-driven approach to employee experience and helps inform all actions across the employee experience plan
The Ideal Candidate:
At least 6 years’ experience within HR understanding the employee experience journey
Experience in developing and executing HR & employee-centered processes/experiences
Hunger to drive automation and standardize workflows whilst maintaining creative standards and elevation
Understanding of technology the industry & trends
Good digital and technology acumen, with an understanding of key digital trends – in and outside of HR is a plus.
Familiarity, knowledge, and experience of working with data and data analytics is preferred
Advanced communication skills and customer service mindset
Knowledge or experience in building Customer Experience initiatives helpful
Independent and confident, with strong problem solving, planning, and organization skills
Ability to work collaboratively with diverse teams across the organization
What You Can Expect from Us:
A company culture that fosters development, offering training and learning opportunities through our very own PVH University
An international environment which respects diversity, equality, and individuality
A monthly Covid home-office budget
A smart work program that empowers our associates to work from home in the Netherlands, within a flexible schedule
A beautiful state-of-the-art Campus awaiting you upon our return to the office
PVH Europe and our brands, TOMMY HILFIGER and CALVIN KLEIN, are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. We believe we are bettered by all forms of diversity, and take pride in working with top talent from every walk of life and corner of the world. In the spirit of inclusivity, qualified applicants will be considered without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion or sexual orientation.
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