CUSTOMER SERVICE MANAGER/HUMAN RESOURCES COORDINATOR

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CUSTOMER SERVICE MANAGER/HUMAN RESOURCES COORDINATOR
Job Locations
US-WV-CHARLESTON
Requisition ID
2022-58081
Line of Business : Name
**MEMBERS ONLY**SIGN UP NOW***.
Our Company
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Overview
Operations Management focuses on efficiently meeting the needs of our clients across various lines of business. If your passion is managing and developing staff to ensure quality care to help our clients live their best life we encourage you to apply today!
External Job Description
Understanding and ensuring adherence to the agreed plan of care for each client in your caseload
Partnering and communicating with all members of the clients circle of care which may include family members, assigned Power of Attorney/spokesperson, community partners and related agencies
Monitoring and escalating changes in your clients plan of care, services or condition
Conducting home visits and safety checks
Ensuring proper documentation and record-keeping for agency payers
Recruitment, screening and selection of direct care staff based on Agency and external referrals
Determining schedules and adequate staffing and processing completed visits for payment
Providing consultation and training to Direct Care Staff to ensure quality care and service monitoring staff, identifying problem situations, and assisting in problem solving for optimum outcomes
Evaluating job performance of staff and providing performance reviews, corrective action, or other disciplinary/performance appraisals and counseling
Provide Human Resource support in the areas of employee recruitment, hiring, retention, and evaluation
Processing and reviewing employment applications in the Applicant Tracking System to evaluate qualifications or eligibility of applicants
Providing support for employee on-boarding, as well as employee exit meetings
Assisting with data management and file maintenance, to include day to day data entry and employee data maintenance in the Human Resource Information System
Creating and processing of Personnel Action Forms for your assigned service site(s)
Ensuring compliance with federal, state and local employment laws and regulations
Other duties as assigned
Qualifications
Prior experience delivering services to the elderly, disabled, or developmentally disabled preferred
Ability to make decisions quickly, and manage confidential information
High School Diploma or General Education Diploma required
Associate's Degree in Business, Nursing, Social Services, or related field of study preferred
One to two years in a supervisory role preferred
Two plus years of community service, client service or staffing experience
Two plus years of general office and computer experience
Excellent customer service and communication skills
Solid experience working with the public, presenting a friendly, professional appearance while interacting with people
Knowledge in the areas of labor standards, data entry, worker's compensation reporting, Occupational Safety Health Administration reporting, and Affirmative Action data integrity
Ability to travel frequently within designated region or other locations as required
About our Line of Business
**MEMBERS ONLY**SIGN UP NOW***.
delivers quality, compassionate and highly individualized care and support that helps people in need of assistance stay at home - all while maximizing their dignity, privacy and independence. Whether recovering from illness, injury or surgery, living with a chronic disability or dealing with the natural process of aging, services are tailored to meet the individual needs of people of all ages, physical conditions and cognitive abilities. **MEMBERS ONLY**SIGN UP NOW***. services include personal care and homemaking programs, professional nursing, geriatric care management, Alzheimer's/dementia care, respite care and other programs, as well as in-home monitoring with Rest Assured Telecare, which helps to reduce hospital visits and keep people in their homes longer. For more information, please visit (please use the apply button below). Follow us on Facebook and LinkedIn
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Category
Human Resources Managers
Education
High School or Equivalent
Experience
2 years
Job type
Full time
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