Call Center Operations Supervisor- Driver Hiring Center

Profile

PAk8C9wjMv
Our driver hiring team continues to grow! We are currently expanding our staff and are looking for an additional recruiting supervisor to lead a team of recruiting assistants and manage daily operations to support the hiring efforts for Penske Logistics.

This Supervisor will lead a team of recruiting assistants in a fast-paced call center environment and will manage, train, coach, and motivate a staff of centralized driver recruiters. As part of a team of supervisors, you will have shared responsibility to ensure our hiring team is executing internal hiring processes and recruiting activities efficiently, ensuring a white-glove candidate experience, supporting our field operations leaders, and supporting escalation processes for driving record reviews, compliance, and background screening.

Preferred candidates for this position will have at least 2 years of team leadership experience and demonstrating successful achievements to business initiatives. Individuals with prior experience making organizational hiring decisions, recruiting, and high volume call center management are highly preferred. A positive attitude, call center systems, Salesforce and bilingual Spanish communication are all a plus. This position is based at Penske's corporate offices 7 miles South of Reading, PA.

Major Responsibilities:
• Manage daily operations of Recruiting Assistants, ensuring proper prioritization of recruiting needs, distribution of workload, ensuring all tools and processes are functioning to ensure business continuation. Assist with issue resolution and promote behaviors that enhance customer satisfaction.
• Ensure strong and efficient collaboration between Operations leaders, HR leaders, and all Recruiting team members to ensure alignment to staffing needs and activities
• Ensure Recruiting Assistants are consistent in their approach to following the recruiting process at Penske, verified through audits, assessments, and customer feedback.
• Oversee all necessary team management activities including hiring, performance management, associate relations, expense report management, training and company program compliance. Lead all ongoing team engagement activities that help ensure job satisfaction and workforce productivity.
• Conduct candidate driving record and background screening reviews under Penske's established guidelines, ensuring accuracy, integrity, and risk mitigation in decision making.
• Serve as a Penske staffing process and systems subject matter expert for contact center technologies including hardware, call routing applications, telephony systems, Salesforce.com and other CRM and marketing tools, and recruiting systems Oracle/Taleo Enterprise.
• Special Assignments and tasks as assigned by manager or other staffing leadership, such as serving on process improvement teams, coordinating small scope short-term projects, etc.
• Salesforce.com and phone management and compliance
• Ensures that the call center phone queue service level is kept at an acceptable level

Qualifications
• Bachelor's degree or equivalent years of relevant recruiting work experience and leadership.
• 2 years team leadership experience, or, 3 years of Penske experience with established record of highly successful performance, including steadily increasing levels of responsibility required.
• At least 5 years' experience as a call center leader highly preferred
• Prior responsibility for leading a team to execute to defined outputs through training, engagement, coaching, development, interviewing and hiring experience, and conflict management preferred.
• At least 5 years' experience as a call center leader highly preferred
• Coaching and training experience or system and process design preferred
• Prior recruiting experience preferred.
• Detail oriented, self-motivated, strong documentation & organizational skills and ability to prioritize .
• Analytical skills, with the ability to review reports and make recommendations
• Able to communicate effectively both in-person and through written correspondences and presentations with candidates, peers, managers, and leadership.
• Knowledgeable and proficient in the use of Windows based programs to be effective using Salesforce.com, Excel, Word, Outlook, and other systems and programs.
• Bilingual Spanish communication skills a plus.
• Regular, predictable, full attendance is an essential function of the job.
• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal

history) and drug screening are required.

Physical Requirements:
-The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
-The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
-While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
-Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

Penske is an Equal Opportunity Employer.

About Penske Truck Leasing

Penske Truck Leasing Co., L.P., headquartered in Reading, Pennsylvania, is a partnership of Penske Corporation, Penske Automotive Group and Mitsui & Co., Ltd. A leading global transportation services provider, Penske operates a premier fleet of vehicles and serves its customers from locations in North America, South America, Europe, Australia, and Asia. Penske's product lines include full-service truck leasing, contract maintenance, commercial and consumer truck rentals, used truck sales, transportation and warehousing management and supply chain management solutions. Visit ****to learn more.

Company info

Sign Up Now - HRCrossing.com