HR Service Delivery Team Lead

Profile

The HR Service Delivery (HRSD) Team Lead role will provide overall leadership to the HR Generalists team within the country and liaise with Country HRSD leader to continuously review and improve quality delivery of HR services. In addition to managing own assigned client portfolio, this role will act as an escalation point for team members and build relationships with key in-country business leaders from HR operational perspective. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.  As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.  What the day will look likeActively working with the country Head of HRSD to continuous reviewing area of improvement of in-country HR policies, benefits, programs and processes that cannot be effectively executed by centralised People Organisation; ensure alignment of local policies and programs with regional and global requirementsBe part of country HRSD leadership team in executing HR improvement projects to delivery operational excellence and efficiency.Responsible for data and regulatory governance relating to employees.Provide leadership and direct-people management and performance management for the HR Generalists team.Collaborate with regional HR leadership roles (People Partners, COEs, and regional HRSD Lead) to deliver the annual HR cycles, initiatives and strategic projects.Collaborate with key functional partners such as Compliance, Finance and Legal to ensure effective management of risks on various people front.Act as the escalation point of contact for HR Generalist team on complex people matters.Operational ExcellenceFamiliar with HRIS (Workday) to drive efficiency and accuracy. Looking at ways to use technology to drive HR data accuracy.Actively participate and at times lead the review and enhancement of HR operational efficiency and standard operating process.Working with Country Head of HRS to continuous working on building consistent operational workflow.Support in escalated operational HR matters, including performance management, employment relations, HR processes and technologyHR Generalists Team LeadershipProvide direction and expertise to the HR Generalist team to operationalise HR administration and delivery, ensure consistency, while accommodating local regulatory requirements, where necessaryPlay key role in the development and execution of continuous improvement initiatives in the responsible country to standardise processes, identify efficiencies, and drive additional scope to global/regional shared servicesTake active role in developing and delivering local HR-related communicationsAct as an escalation point of contact for non-routine manager and colleague issues that need a leadership view; escalate to Head of HRSD, COEs or People Partners, as necessaryCoach and develop HR Generalists team and provide performance management feedback as a people leaderCompliance and QualityBe responsible for the HR Generalists teams’ maintenance in compliance with HR policies, local workforce laws, and regulationsAdhere and monitor HR service delivery standards, and quality assurance processes within the teamCollaborationCollaborate with functional partners (IT, Legal, Compliance, Finance, People Partners, region/country HR leaders etc.)   Partner with People Partners, COEs, and Country HRSD team to deploy in-year People Cycle.Skills and experience that will lead to successUniversity degree/Diploma in HR disciplineMinimum 7 years in a generalist HR role, prior team lead experience is a plus.Worked within mid-large size MNC company with diverse demographic.In-dept knowledge of Human Resource organisational policies, processes and best practices.Excellent interpersonal and communication skills, both oral and written.Proven track record in leading and coaching team to deliver high quality results and acted as escalation point for complex HR matters.Ability to collaborate with all levels of stakeholders and build strong rapport with key business stakeholders.Strong client focus with a passion for delivering added value.Strong organisation skills and ability to work under pressure despite competing prioritiesResults driven and take accountability for results.How we support our colleagues  In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself.  We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working! Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on **** Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.   NB. Dependant on regional requirements, please include specific benefits where applicable and relevant accommodation criteria and enhanced equal opportunities statement. 2511684,qualifications:UNAVAILABLE,responsibilities:The HR Service Delivery (HRSD) Team Lead role will provide overall leadership to the HR Generalists team within the country and liaise with Country HRSD leader to continuously review and improve quality delivery of HR services. In addition to managing own assigned client portfolio, this role will act as an escalation point for team members and build relationships with key in-country business leaders from HR operational perspective. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.  As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.  What the day will look likeActively working with the country Head of HRSD to continuous reviewing area of improvement of in-country HR policies, benefits, programs and processes that cannot be effectively executed by centralised People Organisation; ensure alignment of local policies and programs with regional and global requirementsBe part of country HRSD leadership team in executing HR improvement projects to delivery operational excellence and efficiency.Responsible for data and regulatory governance relating to employees.Provide leadership and direct-people management and performance management for the HR Generalists team.Collaborate with regional HR leadership roles (People Partners, COEs, and regional HRSD Lead) to deliver the annual HR cycles, initiatives and strategic projects.Collaborate with key functional partners such as Compliance, Finance and Legal to ensure effective management of risks on various people front.Act as the escalation point of contact for HR Generalist team on complex people matters.Operational ExcellenceFamiliar with HRIS (Workday) to drive efficiency and accuracy. Looking at ways to use technology to drive HR data accuracy.Actively participate and at times lead the review and enhancement of HR operational efficiency and standard operating process.Working with Country Head of HRS to continuous working on building consistent operational workflow.Support in escalated operational HR matters, including performance management, employment relations, HR processes and technologyHR Generalists Team LeadershipProvide direction and expertise to the HR Generalist team to operationalise HR administration and delivery, ensure consistency, while accommodating local regulatory requirements, where necessaryPlay key role in the development and execution of continuous improvement initiatives in the responsible country to standardise processes, identify efficiencies, and drive additional scope to global/regional shared servicesTake active role in developing and delivering local HR-related communicationsAct as an escalation point of contact for non-routine manager and colleague issues that need a leadership view; escalate to Head of HRSD, COEs or People Partners, as necessaryCoach and develop HR Generalists team and provide performance management feedback as a people leaderCompliance and QualityBe responsible for the HR Generalists teams’ maintenance in compliance with HR policies, local workforce laws, and regulationsAdhere and monitor HR service delivery standards, and quality assurance processes within the teamCollaborationCollaborate with functional partners (IT, Legal, Compliance, Finance, People Partners, region/country HR leaders etc.)   Partner with People Partners, COEs, and Country HRSD team to deploy in-year People Cycle.Skills and experience that will lead to successUniversity degree/Diploma in HR disciplineMinimum 7 years in a generalist HR role, prior team lead experience is a plus.Worked within mid-large size MNC company with diverse demographic.In-dept knowledge of Human Resource organisational policies, processes and best practices.Excellent interpersonal and communication skills, both oral and written.Proven track record in leading and coaching team to deliver high quality results and acted as escalation point for complex HR matters.Ability to collaborate with all levels of stakeholders and build strong rapport with key business stakeholders.Strong client focus with a passion for delivering added value.Strong organisation skills and ability to work under pressure despite competing prioritiesResults driven and take accountability for results.How we support our colleagues  In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself.  We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working! Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on **** Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.   NB. Dependant on regional requirements, please include specific benefits where applicable and relevant accommodation criteria and enhanced equal opportunities statement.,skills:UNAVAILABLE,workHours:UNAVAILABLE,jobBenefits:UNAVAILABLE,datePosted:2022-06-10T05:34:00 0000,employmentType:FULL_TIME,educationRequirements:UNAVAILABLE,salaryCurrency:USD,baseSalary:{@type:MonetaryAmount,currency:USD,value:{@type:QuantitativeValue,value:0,minValue:0,maxValue:0,unitText:YEAR}},validThrough:2023-06-10T05:35:54.000Z,industry:UNAVAILABLE,hiringOrganization:{@type:Organization,name:Aon Corporation,sameAs:****Shenton Way, #26-01, SGX Centre 1,postalCode:068804,addressCountry:Singapore}}}

Company info

Sign Up Now - HRCrossing.com