HR ANALYST SUPPORT SYSTEMS- Tiffany Ansley

Profile

Job ID: 397176_en-us
Salary Range: 0.0- 0.0
Job Category: Human Resources
Employment type: Full Time
Position Description:
Position Purpose:
The Support Systems Analyst provides support to maintain HR systems. Maintenance support includes system task management, monitor and maintain process workflows, data corrections, rescinds and minor issue resolution in Workday. Requests/issues will be tracked in the Case Management system with clear documentation regarding the research and resolution of the issue. Must be willing to invest the time to have in-depth knowledge about the business applications supported and be comfortable discussing change impacts, issues and path to resolution.
Major Tasks, Responsibilities & Key Accountabilities:
50% - Track and Document Reported Incidents:
- Maintains a good working knowledge of the applications(s) supported including purpose, capabilities, limitations and use within the business.
50% - Provide General User Support Within Workday:
- Support users with questions and manage shared mailbox requests for: task management, business process action requests (corrections, rescinds, cancels).
- Maintain knowledge about escalation process and flow, including scope, resource requirements, and impact.
Nature and Scope:
This position reports to the Manager, HR Production Support.
This position has 0 direct reports.
Environmental Job Requirements:
Environment:
1. Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Travel:
Typically requires overnight travel less than 10% of the time.

Company info

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