Location
Barcelona, CATALUNA, Spain, Spain
Posted on
Oct 20, 2022
Profile
The Opportunity
HR (Human Resources)
Shared Services
organization
is a cornerstone of every
industry
for
successfully
extending services
across the
business
D
uring the pandemic, HR Shared Services have
proven
to be one of the main drivers for supporting
organizations
to
adapt in
a
new landscape
fast and
efficiently.
Here at **MEMBERS ONLY**SIGN UP NOW***., we are holding
daily
a net of
multiple
servic
e
s
that work seamlessly for our workforce and
stakeholders. We are
the face of HR across our organization and at the same time
the
builders behind the
scenes who
ensure
timely
execution
and high-class employee experience.
Our
Global
People Services
(GPS)
team is
a
great
bunch of
amazing
people who are driven by customer focus
with a hunger for
optimization and innovation
If you
are looking for an
agile
environment and
eager to
work independently
within a team
, we would l
ove
to welcome you onboard.
Human Resources at **MEMBERS ONLY**SIGN UP NOW***.
In our
EMEA People Services
team at **MEMBERS ONLY**SIGN UP NOW***., we are all about
employee experience
with
constant
attention to
compliance
As
any data driven organization looking into
numbers,
w
e
are
operat
ing
in 3
1
countries
supporting
a growing
workforce
of
1,000 employees
and
managing more than 100 services
and processes
via a net
work
of more than 50
platforms
We
manage
daily operations
while working
on optimization
projects
following as framework our **MEMBERS ONLY**SIGN UP NOW***. core values and key principles.
You
will
get the opportunity to work closely with
like-minded
professionals
across the globe
and
bring your
expertise
to
support with executing our vision and
strategy
Your role
Supervise EMEA HR Ops and Service Delivery team
to deliver best in class employee experiences.
Optimize the employee experience, ensuring all inquiries are resolved
in a timely manner
and
in accordance with
key performance indicators.
Establishes targets and goals for the team, including key performance indicators (KPIs) and metrics, in support of our business strategy
Partner cross-functionally with HR COE’s, IT, Facilities, Payroll, Talent Acquisition etc. to resolve employee issues and to support improvement goals.
Oversees the onboarding and exit process.
Analyzes data, metric and CSAT surveys to
identify
performance strengths, weaknesses, trends
and forecasting
Monitor issues that impact service delivery
identifying
root cause and plan for solutioning
Knowledge Management – Manages regional knowledge articles
Helps lead the
team
s
Operational Excellence initiatives
What
you will
bring
Human Resources professional with a minimum of 5-8 years of relevant experience, including HR Services and some people leadership experience
Ability to prioritize, multitask and manage multiple projects successfully in
a fast-paced, dynamic environment.
Strong problem-solving skills with the ability to simplify strategy into specific actions, make decisions and communicate priorities.
Proven ability to build stakeholder relationships.
Fluent
written and verbal communication in both English and Spanish.
Knowledge of the Italian language will be highly regarded.
ServiceNow experience
required
, Workday HCM preferrable.
About the team
you will
join
Meet the hiring manager and
Senior Global People Services Manager, Stavroula Vodenli
****I joined
the EMEA headquarters team of
**MEMBERS ONLY**SIGN UP NOW***.
7 years ago as an HR Operations Representative
while **MEMBERS ONLY**SIGN UP NOW***. was at its startup
phase
The team’s enthusiasm
the greenfield opportunity
, the flat informal no-nonsense environment
were the drivers
for me joining **MEMBERS ONLY**SIGN UP NOW***. and it has been a
unique
journey since.
Back then our
EMEA
People
team
consisted of
t
hree
HR
professionals
operating
across
19 countries. Today
I am
proud to say we have a fully formed and mature
People
organization
consisting of
separate
HR functions situated in our strategic locations
and managing
together
multi-services for a portfolio of 31 countries.
**MEMBERS ONLY**SIGN UP NOW***. has been for me
far from a typical employer
a
partner
that put
their
trust in me
to lead the HR
O
perations organization in the region.
I am thankful for the freedom to work independently
our fantastic team of professionals,
our internal leadership programs,
the
unique
opportunit
i
es
to challenge myself
and develop both professionally and on a personal level
I am grateful for
my manager
who has been my
mentor
and
a true
leader
with
a
vision and an action p
l
a
n
transforming our
HR Operations team
into
the
Global
People
Shared Services
organization we are today.
As a final appreciation
note,
it was w
hile at **MEMBERS ONLY**SIGN UP NOW***.
that
I managed to
purchase
my first house
my
own base
which
served as
my ‘headquarters’ during the pandemic.
What the team says about
Stavroula
Stavi is just an amazing manager and colleague. Her communication style is very approachable, always eager to help and support.
There is
not a thing about G
lobal
P
eople
S
ervices
processes and work she
does not
know, like an endless book of knowledge. As a manager, Stavi knows what our capabilities and strengths are and how to use them. She is transparent, honest and a true leader.
Aleksandra
Taskovic
, HR Employee Experience Specialist
Stavi is a great people manager with a lot of knowledge. Having her as a manager is giving me the
chance
to learn, develop and grow. She
perfectly knows
how to be there for her team both personally and work-related
Lieke van
Korven
, HR Operations Representative
How we work:
Our team is in
different countries across EMEA region
allowing us to combine
remote work with office-based
presence when
required
Those of us
located
in the same
country
strive
to meet every quarter in person
for networking and sharing ideas.
We meet up
online
as
EMEA
team monthly to reconnect
Additionally, w
e are hosting
G
lobal
People
S
ervices
monthly online get-togethers
and
quarte
r
ly business reviews
that
will give you the opportunity to interact with other regions and our leade
r
ship.
When
working from home, you will still feel connected to the team with our weekly meetings, 1-1s and daily slack (instant messaging) chats with
all of us.
**MEMBERS ONLY**SIGN UP NOW***. is an equal opportunity employer.
The Equal Employment Opportunity Policy is to provide fair and equal employment opportunity for all associates and job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, or disability. **MEMBERS ONLY**SIGN UP NOW***. hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
**MEMBERS ONLY**SIGN UP NOW***. believes that associates should be provided with a working environment that enables each associate to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, religion, national origin, gender, sexual orientation, age, marital status or disability.
We expect and require the cooperation of all associates in maintaining a discrimination and harassment-free atmosphere.
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Company info