HR Generalist Brokerage amp Consulting Asia-Pacific - Malaysia/Philippines

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Job Information
Willis Towers Watson
HR Generalist, Brokerage & Consulting Asia-Pacific - Malaysia/Philippines
in
Kuala Lumpur
Malaysia
The Company
Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at willistowerswatson.com.
The Role
■ Provide HR services as described in the HR service catalogue; delivering a positive and constructive colleague and manager experience. Ensure that service delivery operates within defined service levels for timeliness, quality and cost.
■ Ensure compliance with country/jurisdiction laws and regulations for business as usual and for integration/ harmonization subsequent to any merger/acquisition/transfer of undertaking.
■ Handle employee relations individual cases and collective employment consultation.
■ Collaborate with other Regional HR Delivery teams and with Global HR Operations, Talent Advisors and Centers of Excellence to provide seamless colleague experience utilizing the technology enabled tiered HR support model and global processes.
■ Reports to HR Generalist Lead or HR Delivery Lead in a country/cluster of countries/region.
Key Accountabilities
■ Role model for the delivery of HR services through the HR operating model and a strong performance culture in local jurisdiction/country.
■ Coach people managers to undertake their responsibilities as described in the HR Service Catalogue, utilizing global HR technology, global processes and the tiered HR support model. For example, the implementation of global human resource processes for performance management and compensation planning.
■ Support the implementation of inclusion and diversity strategy and initiatives in-country; initiated for Willis Towers Watson globally and by the business locally.
■ Handle employee relations individual cases, providing guidance to colleague and to people manager to ensure successful outcomes that balance risk and business cost. Ensure adherence to unique jurisdictional requirements and monitor issues for continuous improvement of employment practices and/or processes.
■ Manage the relationship with Works Councils and other representative bodies where applicable, advising local eadership as needed. This includes the establishment of priorities and objectives in conjunction with leadership. Lead any statutory notifications and reporting as required to ensure ongoing local compliance.
■ In partnership with legal and compliance functions, monitor the regulatory environment to ensure ongoing compliance; recommending and implementing change as required. Where applicable, maintain employment documentation such as handbooks and standard employment contract terms in collaboration with company and local employment law function.
■ Ensure that HR delivery activity complies with all company employment practices and applicable country/jurisdiction laws and regulations; for business as usual and for integration/harmonization subsequent to any merger/acquisition/transfer of undertaking. Ensure that inclusion and diversity is promoted and underpins all HR service delivery.
■ Give support to COEs to implement HR services, identifying and handling exceptions specific to country, and providing input to initiatives/process that includes the communication and engagement requirements. Where applicable, ensure that benefit programs are administered and maintained in accordance with the company benefits governance processes. Undertake activities related to global mobility services, supporting the COE to achieve a streamline process for the assignee/transferee and the managers.
■ Take responsibility for the development of own capability, supported by people manager, and for sharing ideas for continuous improvement in the function. Where responsible for other HR Generalists and/or HR Administrators, ensure these colleagues are coached and provided with access to tools, training and information to enable excellent service execution and their own personal development.
Key Performance Indicators
■ Quality of service; compliance with requirements and standards; client satisfaction surveys, lifecycle metrics.
■ Cost to service target population and contribution to continuous improvement in global cost structure.
■ Team culture and colleague development; collaboration and engagement across the HR function.
■ Delivery through measurements of timeliness and responsiveness, avoidance of query escalation and/or employment disputes.
The Requirements
■ Experience within a Human Resources function of an organization that delivers a breadth of HR services to colleagues and managers.
■ Demonstrated ability to achieve the effective delivery of HR services through disciplined execution and through fact-based decisions in a growing/changing business environment.
Competencies
Collaborative approach, confident communicator, flexible and-client focused, and a strong work ethic. In-depth knowledge of human resources policy and practice, and ability to quickly understand jurisdictional regulations/legislation. Proactive in identifying opportunities to educate business leaders/managers/colleagues on evolving processes.
■ Business Acumen
■ Drive for Results
■ Learning Agility
■ Organization Acumen
■ Data Judgement
■ Problem Solving
Willis Towers Watson is an equal opportunity employer
Willis Towers Watson believes that effectively managing a diverse workforce is vital to our business strategy. We have an obligation to our organization, ourselves and our clients to hire and develop the best people we can find. We will continually review our policies and practices to ensure that all areas of the employment process (including recruiting, hiring, work assignments, compensation, benefits, promotions, transfers, company-sponsored development programs and overall workplace experience) are free from discriminatory practices. We are committed to equal employment opportunities at **MEMBERS ONLY**SIGN UP NOW***.
Unsolicited Contact:
Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by **MEMBERS ONLY**SIGN UP NOW***. Willis Towers Watson is an equal opportunity employer.

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