Human Resources Manager - Client Services Job

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CORE JOB SUMMARY
The Manager, Human Resources manages HR support staff and acts in an advisory capacity, serving as a consultant to various client groups. This role manages human resources policies and procedures related to employee relations, compensation and benefits program administration, performance management and other special projects. This job works closely with both managers and employees to establish, maintain, and improve effective work relationships, build morale, attract, develop and retain talent, in order to support the University of Miami's mission.
CORE JOB FUNCTIONS
1. Manages Human Resources support staff in order to ensure timely delivery of HR services.
2. Counsels and advises employees and managers on internal employee relations practices, procedures and overall organizational policies.
3. Works closely with management and employees to improve work relationships, build morale and increase productivity and retention. Initiates, develops and executes Work Environment Assessments, in order to determine areas for improvement.
4. Conducts, manages and resolves complex employee relations issues, to include thorough and objective investigations, and a comprehensive review of evidence/documentation. Summarizes investigation findings and recommendations.
5. Conducts routine meetings with respective business units, to include the general employee population, in order to assist clients in meeting/exceeding their strategic objectives. Recommends new approaches to affect continuous improvement.
6. Ensures all requested personnel actions are compliant University policy and procedures, as well as adhere to established employment laws and guidelines. Provides the appropriate guidance to leadership staff.
7. Assisting with departmental restructuring, succession planning, job description development and revisions, as well as review and negotiation of salary offers, promotions, etc., for assigned clients.
8. Establishes and maintains open lines of communication, both verbal and written, with all client groups in order to effectively represent department services and provide HR services that meet client needs and facilitate change.
9. Organizes, inputs and ensures the maintenance of HR information into the enterprise resource planning (ERP) system. Generates and analyzes a variety of reports in order to develop and recommend solutions, programs and or policies to the client base. Facilitates the processing and distribution of reports as needed.
10. Completes special projects or assignments as required, which may include administering employee recognition programs, participation on committees, and coordination of special events etc.
11. Identifies training needs and facilitates training, to include orientation) for business units and/or specific individuals. Participates in the evaluation, monitoring and measurement of the success for training programs. Follows-up to ensure training objectives are met.
12. Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance.
13. Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures. Ensures employees are trained on the controls within the function and on University policy and procedures.
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.
CORE QUALIFICATIONS
Education:
Bachelor's Degree in relevant field
Certification and Licensing:
Not Applicable
Experience:
Minimum 5 years of relevant experience
Knowledge, Skills and Attitudes:
Ability to lead, motivate, develop and train others
Ability to accurately prepare and maintain records, files, reports and correspondence
Ability to communicate effectively in both oral and written form. Ability to maintain effective interpersonal relationships
Skill in completing assignments accurately and with attention to detail
Ability to recognize, analyze, and solve a variety of problems
Ability to process and handle confidential information with discretion
Ability to work independently and/or in a collaborative environment
Proficiency in computer software (i.e., Microsoft Office)
Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

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