Director Employee Experience

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Role Summary:
The Director, Employee Experience is a key leader within the Customer and Employee strategy team and is responsible for the creation and the evolution of the enterprise employee experience strategy in partnership with Human Resources. This includes partnering with Human Resources to support the creation of our employee value proposition, employee mindsets, employee journey (e.g. hire to retire), moments of truth, etc. This role will play a critical role in democratizing the employee knowledge and insights to recommend how to best integrate into future business and channel strategies and solutions. The Employee Experience Strategist is a creative problem solver and an impactful leader who must function collaboratively across teams and disciplines to influence without authority. An understanding of Human Centered Design is one of the important elements for success and understanding the mission of truly bringing a brand to life in each experience is critical.
Key Responsibilities:
1. Partner in the build of the enterprise employee experience strategy in together with Human Resources
Develop initial employee experience strategy alongside our Human Resource partners
Continually learn and evolve the employee experience strategy as employee needs and expectations change and raise these new insights to Human Resources
Integrate customer and employee strategy into a singular, easily digestible framework for the enterprise in partnership with Human Resources and Brand Strategist
Democratize enterprise customer and employee strategies leveraging the Customer Office and Human Resources teams as an extension and integrating with Customer Obsession efforts
Evangelize the idea of the customer and employee experience integration and impact on one another.
Research and bring outside-in perspective of best practices, visions of good, etc
2. Be the voice of the employee and customer in key experience spaces
Truly understand what customers and employees want/need, what experience they expect, and how they want to feel when they work for **MEMBERS ONLY**SIGN UP NOW***.
As part of the development of customer and employee led strategies shed light into the employee insights and recommend how to apply those insights
Lead with a digital first mindset to influence the strategic direction based on employee behavior
Coach and use Human Centered Design principles to enable leaders to develop strategies rooted in the employee needs and expectations
Partner with Human Resources in the design of key strategies related to bringing the employee experience to life, and help drive those through the enterprise helping others deliver on the strategy
Offer employee led perspective based on continual employee feedback loops, taking Human Resources as a partner in these sessions to bring new insights and trends (e.g. EX industry, technology, employee behavior)
Partner with the Enablement Strategy team to embed thinking into the Customer Obsession enablement planning
Experience:
8 combined years experience with a background in Employee and/or Customer Experience, Human-Centered Design, Strategy, Consulting, or Human Resources
Demonstrated skills and experience in one or more of the following disciplines: customer/employee insights, business strategy, technology trends, modernized human resource practices
Proven ability in navigating internal and external landscapes, partnering with senior leaders, working cross-functionally in ambiguous environments, identifying customer/employee problems to be solved, and facilitating large groups
Well established in ability to see how efforts connect to each other and the organization at-large
Known for being human-first, empathetic, curious, inclusive, and collaborative and proven track record and commitment to diversity and inclusion

Company info

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