HR Advisor NESE amp EMEA - Italian Speaker

Profile

, Poland

Job Family Group:

Human Resources Jobs

Worker Type:

Regular

Posting Start Date:

November 24, 2022

Business unit:

Human Resources

Experience Level:

Early Careers

Job Description:

Where you fit in

Expect lots of support and encouragement while you’re here. You’ll be working alongside people who love what they do and enjoy sharing their enthusiasm with everyone around them. We value career growth. You’ll have limitless opportunities to explore – whether that means building up new areas of expertise or taking in a different direction.

What’s the role?

Typically, as HR Operations – HR Advisor you will:


Provide end to end HR Operations support to employees, line managers, and local HR.
Execute of Complex Local HR Processes, in line with existing policies and procedures, assuring high quality data management in Shell People, as well as documentation, including on-going support to employees.
Manage cases according to established ways of working, including:

Use Salesforce tool to log queries and updates, create tickets and ensure closure of tickets.
WIP management – keeping customers updated on the status of open cases.
Take ownership of end-to-end processes.
Hand-off cases to other teams in HR Services as required.
Deal with third party service providers.
Meet established KPIs and SLAs.

Timely escalate complex queries to SMEs and policy teams. Acting as a country or process focal point if necessary.
Liaise with HR Business Partners, HR in the Country, Employees, and Line Managers, as required to resolve cases. Building partnerships with HR in country by clarifying policies and procedures, giving, and asking for updates on case status, gathering missing data necessary for case processing, identifying best practices and knowledge sharing.
Provide input for Knowledge Management within the team (including creation and ownership of documentation/job aids).
Ensure the information in Knowledge Management is up to date.
Share best practices within the team, striving for continual improvement in service delivery, participating in improvement initiatives.
Adhere to the Global Approval Matrix (GAM) and Financial Control Manual (implementing all established financial controls in daily work) & Data Privacy rules, including reporting all FCM & Data Privacy breaches.


Dimensions:


Answers employee queries: How to?, Request Info. Executes well documented process to be followed, with clearly defined decision points.
Nature of work requires understanding of clearly documented HR policies, processes, & systems. Works within well-defined and standardized procedures and practices and is supervised on progress and results by manager.
Executes process steps in Workday, managing entries in Shell People.


What we need from you


Diploma or Certificate in any discipline (Fresh graduates are welcome to apply)
Able to speak, read, and write in Italian.
Proficiency in the Spanish Language is a plus.
Knowledge in utilizing Microsoft Applications.


Shell Business Operations (SBO) Manila forms the operational backbone of business processes that help deliver Shell’s business solutions across the globe. We are focused on driving excellent corporate performance in Finance, Human Resources, Customer Service, Order-to-Delivery, and Contracting and Procurement. Diversity is key at SBO Manila, and our employees reflect the innovation that stems from a diverse workforce. By joining the company, you will benefit from an industry-leading development program that will see you tap into a pool of expert knowledge that will help propel your career.

An innovative place to work

There’s never been a more exciting time to work at Shell. Everyone here is helping solve one of the biggest challenges facing the world today: bringing the benefits of energy to everyone on the planet, whilst managing the risks of climate change.

Our business has been built on a foundation of innovative technology and skilled employees. By providing energy to sustain people’s lives for more than a hundred years, Shell has become one of the world’s leading companies.

Join us and you’ll be adding your talent and imagination to a business with the ambition to shape the future. At Shell, everyone does their part.

An inclusive place to work

Shell is working to become one of the most diverse, equitable, and inclusive organizations in the world. We are taking steps to create an environment where everyone – from our employees, to our customers, partners, and suppliers – feels valued, respected, and has a strong sense of belonging.

To achieve this, we must ensure all people are treated fairly, irrespective of their race, color, religion, age, gender, sexual orientation, gender identity, marital status, disability, ethnic origin, nationality, or other status.

To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we are nurturing an inclusive environment – one where you can express your ideas, extend your skills, and reach your potential.

We’re closing the gender gap – whether that’s through action on equal pay or by enabling more women to reach senior roles in engineering and technology.

We’re striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.

We consider ourselves a flexible employer and want to support you finding the right balance. We encourage you to discuss this with us in your application.

A rewarding place to work

Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.

We’re huge advocates for career development. We’ll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.

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DISCLAIMER:

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.

According to the United Nations, the global population could increase to more than 10 billion people. A key role for society – and for Shell – is to find ways to meet the growing demand for energy, with less carbon emissions. We need people who dare to think differently – to take part in developing tomorrow’s energy solutions today.

Company info

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