Supervisor TA Operations Support Central Division

Profile

**MEMBERS ONLY**SIGN UP NOW***. brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at **MEMBERS ONLY**SIGN UP NOW***..

Job Summary

The Supervisor is a key contributor within **MEMBERS ONLY**SIGN UP NOW***.'s HR Service Delivery organization. This position will be responsible for leading a team and providing operational oversight into the day-to-day Talent Acquisition Operations of the TAOS HR Shared Services. The Supervisor will work closely with HR partners, managers, and business leaders to drive execution and provide a best-in-class candidate experience. This role will also assist leadership in the daily management and distribution of work to maximize operational efficiency.

Job Description


Develops and maintains oversight procedures in all phases of the TAOS recruiting operations process.

Implement improvement opportunities to drive Talent Operations effectiveness across all Divisions

Oversees departmental compliance to regulatory requirements.

Acts as primary departmental liaison to managers, HR and team for general inquiries and escalation resolution. Leads regular operational status calls with HR partners.

Collaborates effectively with others in order to execute tasks and fulfill key deliverables within the service delivery support function. Create and foster relationships with division resources to expand or modify services to support departmental growth and efficiency.

Plays a leadership role in driving NPS (net promoter score) initiatives including elevation resolution and conducting customer feedback calls. Conducts regular case audits and quality monitoring of frontline team to ensure adherence to customer service expectations.

Leads regular team huddles/meetings to discuss enhancements to departmental procedure. Engages team members in solution development and decision making. Continually assesses existing programs and processes, and develops new initiatives to increase efficiency and reduce waste.

Actively identifies opportunities for educating team. Assists with the onboarding and training of new team members. Maintains and updates training content in knowledge base tool.

Supports and processes work and project assignments, as assigned. Provides support to lower-level representatives and new staff as needed. Performs other related duties and responsibilities as assigned to support initiatives which align with business goals.

Mentors staff to maximize performance and potential.


Competencies Required:


Works collaboratively with others, creating partnerships with management, colleagues, and the whole of the talent acquisition function. Demonstrates organizational awareness and uses influence effectively to promote positive change.

Strong communication skills, with an emphasis on tact and diplomacy. This includes the ability to speak and write clearly to deliver customer service excellence - in person, over the phone, through email, and as a presenter. Portrays a positive, professional, customer and delivery orientated image of the company.

Contribute to the development of new operational policies and procedures affecting the One TAOS Model.

Demonstrates initiative and self-direction; can apply knowledge and make sound judgment to effectively resolve issues or concerns. Works independently under general supervision and collaboratively as part of a team. Holds self and others accountable to meet commitments, consistently delivering results within required timelines and expectations.

Strong organizational skills with the ability to handle numerous projects simultaneously, while maintaining a high degree of accuracy & attention to detail. Demonstrates ability to think analytically and synthesize complex information. Acquires and applies technical knowledge, skills, and experience to accomplish results and serve customers better.

Handles all matters with the highest level of confidentiality while working comfortably in a fast-paced and dynamic work environment.

Promotes a culture of high customer service, actively encouraging sharing of ideas and cross functional collaboration. Ability to devise ways to optimize procedures and keep team motivated.

Outside of the skills and necessary qualifications, our ideal candidate must be committed to achieving superior results with integrity and sustaining our safe and positive work environment, while having the ability to embrace working side-by-side with others in a diverse and inclusive culture.


Required Qualifications:


High School Degree or Equivalent

Generally requires 5-8 years related experience


Preferred Qualifications:


Bachelor's degree in human resources, business, or a related field

Demonstrated experience in leading a team of 8 or more administrative professionals, including virtual employees.

Exceptional time management, organization and customer service skills

Exceptional verbal, written and interpersonal communication skills

Demonstrated relationship management and client relations skills

Knowledge of US employment laws & regulations

Full competency in Microsoft Office including Word, Excel, PowerPoint, 360, and Visio


**MEMBERS ONLY**SIGN UP NOW***. is an EOE/Veterans/Disabled/LGBT employer.

Education

Bachelor's Degree

While possessing the stated degree is preferred, **MEMBERS ONLY**SIGN UP NOW***. also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

2-5 Years

Base pay is one part of the Total Rewards that **MEMBERS ONLY**SIGN UP NOW***. provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, **MEMBERS ONLY**SIGN UP NOW***. provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (****on our careers site for more details.

Company info

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