Senior Manager Human Resources Business Partner Customer Experience amp Lab

Profile

Senior Human Resources Business Partner, CX& Lab Operations
Nashville, TN
**MEMBERS ONLY**SIGN UP NOW***. is searching for a seasoned Human Resources Business Partner to support our growing Customer Experience and Manufacturing teams, serving as the main liaison between the People team and other arms of our business. In this role, you’ll directly support our CX team— working in Nashville, TN, Las Vegas, NV, and elsewhere—and oversee the implementation of programs that align with our business objectives and core values. Our ideal candidate is someone who’s ready to contribute at both a hands-on and strategic level, deploying best-in-class HR practices and cultivating **MEMBERS ONLY**SIGN UP NOW***.’s culture as we grow. Sound like your cup of tea (or coffee, or yerba mate)? Read on!
What you’ll do:
Provide strategic guidance to the SVP of Operations—as well as the CX and Manufacturing leadership teams—so we can achieve our goals and cultivate a productive, innovative, and inclusive work environment
Partner with colleagues across the People team to deploy HR programs and initiatives that support the employee lifecycle for our CX and lab teams
Directly support our CX team with foresight and compassion, offering feedback and advice that aligns with our core values
Making development-related recommendations and implement appropriate solutions
Anticipate and proactively manage areas of change in order to mitigate risk and avoid escalation
Manage a direct report who supports our optical lab teams, serving as a support when issues need to be escalated
Analyze trends and metrics in partnership with the People Operations team to develop solutions, programs, and policies
Direct our approaches to organizational design so that we can leverage staffing and talent needs and drive succession planning
Serve as a subject-matter expert for employee-related questions related to time and attendance, leaves of absence, disciplinary actions, terminations, and more
Investigate workplace issues and promote positive employee relations in partnership with the Legal team (as needed)
Who you are:
Backed by
7 years of HR experience, including managing a non-exempt hourly workforce, ideally in CX or manufacturing setting
An entrepreneurial spirit who thrives in a fast-paced environment
A calm and confident leader, even (or especially!) when managing through ambiguity
A clear, effective communicator who’s comfortable speaking with coworkers at all levels of the organization, from the C-suite executives to CX associates
A natural team player who can work effectively with managers and partners, on-site or remotely
Able—and excited!—to travel at least 30% of the time to various **MEMBERS ONLY**SIGN UP NOW***. locations and off-site meetings
Not on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE)
About us:
**MEMBERS ONLY**SIGN UP NOW***. was founded with a mission: to inspire and impact the world with vision, purpose, and style.

We accomplish this by reimagining everything that a company and industry can be. We’ve proven that a business can scale, be profitable, and do good in the world—without charging a premium for it. And we’ve learned that it takes creativity, empathy and innovation to consistently surpass customer expectations.
Since the day we launched in 2010, we’ve pioneered ideas, designed products, and developed technologies that help people see. We offer everything our customers need for happier eyes at a price that leaves them with money in their pockets, from designer-quality glasses and contacts to eye exams and vision tests.
Ultimately, we believe in vision for all, which is why for every pair of glasses or sunglasses we sell, a pair of glasses is distributed to someone in need through our Buy a Pair, Give a Pair program. Over eight million pairs of glasses have been distributed in over 50 countries; that means eight million people now have the glasses they need to learn, work, and achieve better economic outcomes.
At **MEMBERS ONLY**SIGN UP NOW***., you can look forward to company outings and events, volunteering and learning opportunities, and just great company filled with curious, kind folks. Dreaming up and sharing ideas aren’t responsibilities reserved for certain teams or leaders; the challenge (a really fun one) of innovation is on all of our shoulders. Teammates can also connect around common interests, backgrounds, and identities, no matter their home base, through our various employee resource groups. (We’re happy to say that the Human Rights Campaign has named us a Best Place to Work for LGBTQ employees!) That sense of community and belonging keeps us excited to walk through the door every day, wherever that door may be.
We're driven to continue building a workplace, based on inclusive behaviors and equitable systems, where all employees can bring their authentic selves, feel engaged, and share their perspectives as a valued member of Team Warby. Transparency is what we’re all about, and our annual Impact Report and Racial Equity Strategy lay out how we’re sticking to these values.
Some benefits and perks of working at **MEMBERS ONLY**SIGN UP NOW***.:
Health, vision, and dental insurance
Flexible “My Time” vacation policy
Retirement savings plan with a company match
Parental leave (non-birthing parents included)
Cell phone plan reimbursement
Free eyewear, plus discounts for friends and family
And more—just ask!
About Us:
**MEMBERS ONLY**SIGN UP NOW***. was founded with a mission: to inspire and impact the world with vision, purpose, and style.
We’re constantly asking ourselves how we can do more and make a greater impact—and that starts by reimagining everything that a company and industry can be.
We want to demonstrate that a business can scale, be profitable, and do good in the world—without charging a premium for it. And we’ve learned that it takes creativity, empathy, and innovation to achieve that goal.
Since the day we launched in 2010, we’ve pioneered ideas, designed products, and developed technologies that help people see. We offer everything our customers need for happier eyes at a price that leaves them with money in their pockets, from designer-quality glasses and contacts to eye exams and vision tests.
Ultimately, we believe in vision for all, which is why for every pair of glasses or sunglasses we sell, a pair of glasses is distributed to someone in need through our Buy a Pair, Give a Pair program. Over eight million pairs of glasses have been distributed in over 50 countries; that means eight million people now have the glasses they need to learn, work, and achieve better economic outcomes.
At **MEMBERS ONLY**SIGN UP NOW***., you can look forward to company outings and events, volunteering and learning opportunities, and just great company filled with curious, kind folks. Dreaming up and sharing ideas aren’t responsibilities reserved for certain teams or leaders; the challenge (a really fun one) of innovation is on all of our shoulders. Teammates can also connect around common interests, backgrounds, and identities, no matter their home base, through our various employee resource groups. (We’re happy to say that the Human Rights Campaign has named us a Best Place to Work for LGBTQ employees!) That sense of community and belonging keeps us excited to walk through the door every day, wherever that door may be.
We're driven to continue building a workplace, based on inclusive behaviors and equitable systems, where all employees can bring their authentic selves, feel engaged, and share their perspectives as a valued member of Team Warby.
Transparency is what we’re all about, and our annual
Impact Report and Racial Equity Strategy
lay out how we’re sticking to these values.

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