Employee Relations Manager/Consultant

Profile

​​See yourself at Twilio.
Join the team as our next Employee Relations Manager/Consultant
Who we are & why we’re hiring
Twilio powers real-time business communications and data solutions that help
companies and developers worldwide
build better applications and customer experiences.
Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports
diversity, equity & inclusion
wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.
About the job
This position is needed for our team collaborating with Employment Counsel, HR Business Partners and Leadership to create an inclusive, safe and productive workspace for all Twilions. Reporting into the Director, Global Employee Relations, this is an individual contributor role that will help build and grow the Company’s ER footprint in the APJ region.
The Employee Relations team is central to Twilio's continued growth and engagement of our talent. Your unique skill set and experiences are critical to help support the culture of inclusion and trust we have cultivated.
Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio.
Responsibilities
In this role, you will:
Partner, advise and influence the management team, through VP-level, on a range of employee relations issues including; performance management, investigations, terminations, harassment, discrimination, employee/customer complaints, labor relations, and other policy related issues.people management and leadership. Conduct prompt and thorough investigations into sensitive employee relations issues, and make objective recommendations based on findings. This includes: conducting investigatory interviews, collecting/reviewing relevant evidence, writing investigation reports, and delivering debriefs with relevant stakeholders.
Adhere to globally consistent standards and protocols for investigations, performance management and reorganizations to enable fair, equitable systems, policies, and practices. Create reports of investigative findings and document guidance and best practices.
Make impartial recommendations to resolve employee concerns that promote a fair and inclusive workplace. Identify appropriate/effective resolutions to minimize legal exposure. Follow & improve standardized procedures for investigations to ensure legal compliance as well as fair and efficient resolution of all Employee Relations matters.
Manage multiple cases simultaneously while prioritizing the most urgent needs on a variety of employment matters. Make recommendations to resolve issues in accordance with applicable country laws and Company policies, practices and procedures.
Qualifications
Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
5 years of employee relations, employment legal, or investigations in the APJ region. Understanding and knowledge of employment law across South East Asia and Pacific countries.
Experience independently conducting investigations of misconduct, including violations of law and company policy.
Ability to demonstrate consultation and influencing skills at all levels and experience with high-level collaboration and teamwork
Experience creating and delivering impactful solutions and training focused on how to handle employee relations issues, investigations, reorgs and performance management to mitigate risk.
Previous experience working with legal counsel to develop and comply with HR policies and procedures as well as regional country employment laws and regulations (Singapore, Japan, Australia, India, etc)
Ability to comprehend, interpret, and apply the appropriate sections of applicable local laws, guidelines, regulations, ordinances, and policies
Equipped with great judgment, tact, discretion, and professionalism, especially when it comes to confidential documents and communications
Ability to be impartial, exhibit extreme fairness and assess each situation through this lens. Excellent judgment and a high bar for integrity
Location
This role will be located in our Sydney, Singapore or Balgalore office. Approximately 10% travel is anticipated.
What we offer
There are many benefits to working at Twilio, including things like competitive pay, generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call
Twilio Magic
. Additionally, we empower employees to build
positive change in their communities
by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!
If this role isn't what you're looking for,
please consider other open positions

Company info

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