Field Human Resources Representative Temporary

Profile

Req ID: 281982 

 

***THIS POSITION IS A TEMPORY POSITION WITH AN ESTIMATED COMPLETION DATE OF JANUARY 2022***

 

BASIC PURPOSE: This position will support our Human Resources team on answering questions, processing cases and contact tracing related to COVID-19. This position may also assist in the intake and follow up of incidents involving employee relations concerns or general policy questions.

 

MAJOR RESPONSIBILITIES:

*Serve as point of contact for employees with questions about their time away from work. *Take ownership of each case and make reasonable decisions based on pre-determined criteria. *Communicate with employees and others clearly. *Maintain consistent and clear communication. *Accurately document details. *Offer empathy and discretion on handling sensitive issues around employee illness *Develop a plan of action and monitor each case. *Provide support in reporting as needed. *Provide efficient and courteous service through phone and email communication. *Maintain privacy and confidentiality of information. *Other duties assigned as needed.
 

EDUCATION AND EXPERIENCE:

*Education:

*HS Diploma or equivalent required *College degree preferred

*Experience:

*1 year experience in human resources, claims, customer service, or retail operations preferred
 

SKILLS AND PHYSICAL DEMANDS:

*Skills:

*Hard skills: Knowledge in Microsoft Office, keyboard with high degree of accuracy, and the ability to conduct research using a variety of sources *Soft Skills: Excellent written/verbal communication, detail oriented, ability to provide accurate documentation, flexibility and ability to prioritize projects, and conflict resolution skills

*Typical Physical Demands:

*Requires prolonged sitting, some bending and stooping. *Occasional lifting up to 25 pounds. *Manual dexterity sufficient to operate a computer keyboard and calculator. *Requires normal range of hearing and vision. *Requires the ability to communicate via telephone for an extensive amount of time daily.
 

Job Function(s): Corporate 

 

Love's Travel Stops & Country Stores is the industry-leading travel stop network in the United States. For more than 55 years, we've provided customers with highway hospitality and Clean Places, Friendly Faces. We're passionate about serving drivers with clean, modern facilities stocked with fuel, food and supplies. We offer meals from popular restaurant chains, trucking supplies, showers and everything needed to get back on the road quickly. The Love's Family of Companies includes:

*Gemini Motor Transport, one of the industry's safest trucking fleets *Speedco, the light mechanical and trucking service specialists *Musket, a rapidly growing, Houston-based commodities supplier and trader *Trillium, a Houston-based alternative fuels expert
 

Company info

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