Learning amp Development Specialist

Profile

u003cpu003eu003cstrongu003eOUR VISION: THE WORLD. SUBSCRIBED.u003c/strongu003eu003c/pu003enu003cpu003eu003cspan style=font-weight: 400;\u003eCustomers have changed. They’re looking for new ways to engage with businesses. Consumers today have a new set of expectations. They want outcomes, not ownership. Customization, not generalization. Constant improvement, not planned obsolescence.u0026nbsp;u0026nbsp;u003c/spanu003eu003c/pu003enu003cpu003eu0026nbsp;u003c/pu003enu003cpu003eu003cspan style=font-weight: 400;\u003eIn the old world (let’s call it the Product Economy) it was all about things. Acquiring new customers, shipping commodities, billing for one-time transactions. But in today’s new era, it’s all about relationships. More and more customers are becoming subscribers because subscription experiences built around services meet consumers’ needs better than the static offerings or a single product.u003c/spanu003eu003c/pu003enu003cpu003eu0026nbsp;u003c/pu003enu003cpu003eu003cspan style=font-weight: 400;\u003eOur vision is “The World Subscribed” where one day every company will be a part of the Subscription Economy® (a phrase coined by our CEO, Tien Tzuo and author of the best selling book u003c/spanu003eu003ca href=****style=font-weight: 400;\u003eSubscribedu003c/spanu003eu003c/au003eu003cspan style=font-weight: 400;\u003e).u0026nbsp;u003c/spanu003eu003c/pu003enu003cpu003eu0026nbsp;u003c/pu003enu003cpu003eu003cspan style=font-weight: 400;\u003eAs consumers wave goodbye to ownership, join us as we help companies win on their journey to usership!u003c/spanu003eu003c/pu003enu003cpu003eu0026nbsp;u003c/pu003enu003cpu003eu003cstrongu003eTHE TEAMu003c/strongu003eu003c/pu003enu003cpu003eu003cspan style=font-weight: 400;\u003eZEO Success is Zuora’s people-centered organization, inclusive of our Business Partners, Learning u0026amp; Organizational Effectiveness, Internal Comms u0026amp; Engagement, Total Rewards, HRIS and Recruiting teams. Our mission is to make Zuora the destination for top talent to thrive and do their best work building The World Subscribed. We do this by putting people first and cultivating an inclusive, innovative and collaborative culture that enables all ZEOs to be wildly successful.u003c/spanu003eu003c/pu003enu003cpu003eu003cbru003eu003cbru003eu003c/pu003enu003cpu003eu003cstrongu003eWHAT YOU’LL DO AND ACHIEVEu003c/strongu003eu003c/pu003enu003cpu003eu003cspan style=font-weight: 400;\u003eThis critical team member is responsible for coordination, planning, logistics and program management elements that are so crucial to ensuring our learning and development programs and offerings are implemented successfully. This is a growing team with a big mission: to provide the growth and development our ZEOs need to thrive and achieve great things. As our team grows the learning opportunities for you grow too! Examples of ways you will contribute to this mission:u003c/spanu003eu003c/pu003enu003cpu003eu0026nbsp;u003c/pu003enu003culu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eProvide much-needed support to set up, coordinate, deliver and maintain programs, classes, workshops, online resources and internal projects with the team. This is where your initiative and passion to get things running like a well-oiled machine will shine. Our systems, learner records, catalogs, course materials, evaluations and reports all support the essential operations of the learning and development function.u003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eTake pride in caring for the details that make our learning and development offerings and events seamless and impactful. Whether ensuring internal or external facilitators or service providers are on track and prepared, producing materials used in programs, coordinating the set up and execution of multi-format events, or serving as producer for online and virtual offerings, your organization, attention to detail, and tech savvy will ensure we deliver learning and development moments that matter.u003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eEnsure our customer-facing connections are up-to-date, engaging, and responsive. Examples are management of team inboxes, updating and maintaining the learning and development intranet pages, managing distribution lists, sending invitations to target audiences, and assisting with marketing and communication as needed.u0026nbsp;u003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eCreate and support a seamless experience for our new hires to ensure the program runs effectively across cross-functional teams and delivers an exceptional new ZEO experience.u003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eAssist with research, content creation, and program design support for training and development offerings designed and developed internally or in partnership with vendor partners.u003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eIdentify and recommend employee experience enhancements and process improvement opportunities.u003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eCreate and recommend improvements for program and team standard operating procedures.u003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003ePerforms other duties as assigned.u003c/spanu003eu003c/liu003enu003c/ulu003enu003cpu003eu003cbru003eu003cbru003eu003c/pu003enu003cpu003eu003cstrongu003eWHAT YOU’LL NEED TO BE SUCCESSFULu003c/strongu003eu003c/pu003enu003culu003enu003cliu003eu003cspan style=font-weight: 400;\u003eDetail-oriented, organized, and an effective multi-taskeru003c/spanu003eu003c/liu003enu003cliu003eu003cspan style=font-weight: 400;\u003eProblem-solving and growth mindsetu003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eExperience with Zoom or another virtual meeting toolu003c/spanu003eu003c/liu003enu003c/ulu003enu003culu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eExperience working with systems to set up and maintain information as well as run reports, especially if in a learning management system (LMS) or HRIS systemu003c/spanu003eu003c/liu003enu003c/ulu003enu003culu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eExperience pulling and analyzing data, creating summary reports, using filters and charts in survey tools and/or Excelu003c/spanu003eu003c/liu003enu003c/ulu003enu003culu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eExperience maintaining training calendars, coordinating facilitators or speakers, managing and preparing program and participant materials, communicating with vendors.u003c/spanu003eu003c/liu003enu003c/ulu003enu003culu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eExperience creating and maintaining standard operating procedures and support documentsu003c/spanu003eu003c/liu003enu003c/ulu003enu003culu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eStrong Microsoft Office or Google Suite skillsu003c/spanu003eu003c/liu003enu003c/ulu003enu003culu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eAbility to remain professional and honor confidentialityu003c/spanu003eu003c/liu003enu003c/ulu003enu003culu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eStrong customer and interpersonal skills; be able to perform in a team environment, collaborate with others, handle multiple projects, be flexible with change, and meet deadlinesu003c/spanu003eu003c/liu003enu003c/ulu003enu003culu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eExperience working in a talent development, training, learning and development, or human resources departmentu003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eCan be located anywhere in the U.S. with willingness to travel u0026lt;20% of the time to support onsite needs. We are a hybrid workforce.u003c/spanu003eu003c/liu003enu003c/ulu003enu003cpu003eu0026nbsp;u003c/pu003enu003cpu003eu003cemu003eu003cspan style=font-weight: 400;\u003ePreferred Qualificationsu003c/spanu003eu003c/emu003eu003c/pu003enu003culu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eAssociate’'s degree in a related field and two years of related experienceu003c/spanu003eu003c/liu003enu003c/ulu003enu003culu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eExperience with vendor contracting.u003c/spanu003eu003c/liu003enu003cliu003eu003cspan style=font-weight: 400;\u003eExperience creating marketing materials, tipsheets, step-by-step processes.u003c/spanu003eu003c/liu003enu003cliu003eu003cspan style=font-weight: 400;\u003eExperience maintaining internal web pages and updating content, managing access.u003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eKnowledge of Articulate 360, Storyline 360, Camtasia, Adobe Captivate or Adobe Presenter software to support e-learning, video demo, or personalized video communication.u003c/spanu003eu003c/liu003enu003c/ulu003enu003culu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eAbility to skillfully facilitate New Employee Orientation and other assigned Lu0026amp;D sessions.u003c/spanu003eu003c/liu003enu003c/ulu003enu003culu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eWeb maintenance skills.u003c/spanu003eu003c/liu003enu003c/ulu003enu003cpu003eu003cbru003eu003cbru003eu003c/pu003enu003cpu003eu003cstrongu003eABOUT ZUORA u0026amp; OUR “ZEO” CULTUREu003c/strongu003eu003c/pu003enu003cpu003eu003cspan style=font-weight: 400;\u003eZuora (NYSE: ZUO) Zuora provides the leading cloud-based subscription management platform that functions as a system of record for subscription businesses across all industries. Powering the Subscription Economy®, the Zuora platform was architected specifically for dynamic, recurring subscription business models and acts as an intelligent subscription management hub that automates and orchestrates the entire subscription order-to-revenue process seamlessly across billing and revenue recognition. Zuora serves more than 1,000 companies around the world, including Box, Ford, Penske Media Corporation, Schneider Electric, Siemens, Xplornet, and Zoom.u003c/spanu003eu003c/pu003enu003cpu003eu0026nbsp;u003c/pu003enu003cpu003eu003cspan style=font-weight: 400;\u003eAt Zuora, we have one CEO but ​every employee is empowered and supported to be the ‘ZEO’ of their own career experience. By embedding inclusion and belonging into our processes, policies and culture, we are building a workplace where our 1,200 ZEOs across North America, Europe, and APAC can bring all the elements of who they are into their work.u003c/spanu003eu003cspan style=font-weight: 400;\u003e u003c/spanu003eu003cspan style=font-weight: 400;\u003eIn addition to an industry-leading six-month, 100% paid parental leave for all our ZEOs, we also offer programs to support your mental health and give back to our communities along with “career cash” and plenty of learning and development opportunities.u003c/spanu003eu003c/pu003enu003cpu003eu0026nbsp;u003c/pu003enu003cpu003eu003cspan style=font-weight: 400;\u003eTo learn more visit u003c/spanu003eu003ca href=****style=font-weight: 400;\u003ewww.zuora.comu003c/spanu003eu003c/au003eu003c/pu003enu003cpu003eu0026nbsp;u003c/pu003enu003cpu003eu003cstrongu003eZuora is proud to be an Equal Employment Opportunity Employer.u003c/strongu003eu003c/pu003enu003cpu003eu003cspan style=font-weight: 400;\u003eThink, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.u003c/spanu003eu003c/pu003enu003cpu003eu0026nbsp;u003c/pu003enu003cpu003eu003cspan style=font-weight: 400;\u003eZuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.u003c/spanu003eu003c/pu003enu003cpu003eu0026nbsp;u003c/pu003enu003cpu003eu003cspan style=font-weight: 400;\u003eWe encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.u0026nbsp;u003c/spanu003eu003c/pu003e}

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