HR Services Administrator II

Profile

Join the Staples HR team and deliver exceptional solutions and services to enable our customers to foster a values-based, high-performing culture.
**What youll be doing:**
The HR Services team provides extraordinary care to our managers and associates with the goal of driving superior associate satisfaction. This position is for individuals who are exceptionally customer-focused and who enjoy handling our associates HR, Benefit and Payroll needs while bringing their own diverse interests and passions into work every day. The HR Services Administrator will service a high volume of associate inquiries through various channels (phone, email, etc.) with an elite level of customer service.
This role serves as primary support for all disciplines of Human Resources including but not limited to payroll, associate relations, benefits, workers compensation, leave of absences, talent management, talent acquisition, unemployment, and compensation.
We handle a large volume of contacts, working in multiple HR Systems simultaneously to manage the HR Services administration processes. We strive to resolve issues within a reasonable timeframe, typically 24 business hours or less.
**What you bring to the table:**
You maintain a high-quality experience, providing exceptional support to both internal and external partners.
You are a self-starter who is highly organized and able to successfully manage competing priorities.
You are comfortable interacting with associates at all levels of the organization.
You seek ways to improve processes and work more efficiently.
Put the customer First Always.
Work together, be inclusive.
Stay curious, be your best.
**Qualifications :**
**Whats needed- Basic Qualifications:**
BS/BA in Business administration, or 1-3 years of experience working in a business, customer service, HR, or related environment
Exceptional Customer service and communication skills required.
Ability to do multiple tasks simultaneously.
Ability to process high volumes accurately and efficiently.
Impeccable attention to detail
**Whats needed- Preferred Qualifications:**
HR, Benefits or Payroll background
Bilingual in Spanish is a plus
Excellent interpersonal skills, including proven ability to interact with all levels, both within and outside of organization.
Demonstrated ability to problem solve and apply critical thinking skills, including the ability to think analytically and creatively, under pressure, to solve problems with high sense of urgency.
Ability to handle difficult situations professionally and sensitively.
Ability to work in fast paced, confidential, time-sensitive environment and have excellent organizational and follow-through skills.
High sense of urgency required with the ability to work in fast paced, confidential, time sensitive environment.
**We Offer:**
Inclusive culture with associate-led Business Resource Groups
Flexible PTO (112 hours) and Holiday Schedule (7 observed paid holidays)
Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more perks and benefits (****_Interested in joining the team? Check out our_ _perks and benefits_ _!_
_Staples believes Inclusion is a verb and we encourage diversity of thinking and ideas as well as backgrounds and experiences. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law._

Company info

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