Human Resource Clerk

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Tue, 17 Oct 2023 10:01:01 -0600
$11.25- $12.00 Hourly, D.O.E Human Resource Clerk:
General Responsibilities: The Human Resources Clerk is assigned primary responsibility for maintaining records, carrying out procedures, preparing a variety of complex documents, assist as a Switchboard Operator, and/or effecting public contact which requires knowledge of Human Resources procedures and policies. This employee will work in either function at any time and assist the Human Resource Department at the discretion of the Director.
Duties include, but not limited to, the following:
Record employee information, such as exemptions, pay adjustments, transfers, and resignations, in order to maintain and update personnel/payroll records.
Complete, verify, and process forms and documentation for administration of benefits such as pension plans, unemployment and medical insurance.
Answer high volume of inbound calls and maintaining a response rate swiftly in accordance with agreed standards.
Operate various standard office machines, which include personal computer, various software, fax, calculator, phone, photocopy machine, printer, and shredding machine, etc.
Maintaining regular consistent attendance, personal appearance, and punctuality.
Establishing and maintaining efficient working relationships with supervisors, co-workers, and customers.
Effectively assist the public and employees; answer calls and determine how calls should be routed; direct public and employees to appropriate offices; answer routine questions; and distribute and explain forms, such as, employment applications.
Prepare, process and review a variety of documents such as applications, employee files, for completeness, accuracy and submission standards.
Type a variety of documents in draft form, such as correspondence, forms, and reports; proofreads materials for correct grammar, spelling, and punctuation.
Assist in processing unemployment claims, personnel action forms, and employment verifications.
Assist in administering the employees benefits program and activities.
Schedule and organize meetings, sort and distribute mail; maintain employee and departmental files.
Assist in the recruitment process; mail applicant notifications and administer typing tests.
Maintain department supplies and process invoices for payment.
Perform tasks in an effective, professional and gracious manner.
Understand and follow oral and written instructions.
Communicate effectively, both orally and in writing.
Filing data and performing routine assigned clerical duties or functions deemed necessary for the daily operations of the department and city.
Skill Requirements:
Time Management - Managing one's own time and the time of others.
Mathematics - Using mathematics to solve problems.
Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Learning Strategies - Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology.
Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Impressive telephone etiquette.
Great communication skills as well as ability to work with others in close manner.
Exceptional computer skills, good organizing and planning skills.
Able to deliver excellent customer service, externally and internally.
Able to react effectively and calmly in emergencies.
Able to maintain customer and employee confidentiality.
Education and Experience:
High School diploma or GED
1 year of clerical and/or customer service experience
Modern office methods and procedures.
Principles and procedures of record keeping.
Fluent in English and Spanish
Effective public contact techniques.
Municipal government Human Resources operations preferred.
Knowledge of Incode.
Current Texas Driver’s license.
Working Conditions and Capabilities: Work is performed in an office setting. The following physical capabilities are required:
Hand-eye coordination and fine manipulation skills to operate computers and various office machinery
Good listening skills
Ability to occasionally lift up to 50 pounds
Ability to attend evening and weekend meetings and special events.
Ability to sit for long periods
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The statements contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise to balance the workload.
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