Senior Manager HR Operations

Profile

OUR VISION: THE WORLD. SUBSCRIBED.
Customers have changed. They’re looking for new ways to engage with businesses. Consumers today have a new set of expectations. They want outcomes, not ownership. Customization, not generalization. Constant improvement, not planned obsolescence.
In the old world (let’s call it the Product Economy) it was all about things. Acquiring new customers, shipping commodities, billing for one-time transactions. But in today’s new era, it’s all about relationships. More and more customers are becoming subscribers because subscription experiences built around services meet consumers’ needs better than the static offerings or a single product.
Our vision is “The World Subscribed” where one day every company will be a part of the Subscription Economy® (a phrase coined by our CEO, Tien Tzuo and author of the best selling book
Subscribed
THE TEAM
The ZEO Success team (aka Human Resources) is focused on ensuring the success of every ZEO. We are a people first organization. We partner with the Zuora leadership team to deliver market leading talent programs to attract, reward and retain top talent. The ZEO Success team plays a key role in driving Zuora’s success.
YOUR MISSION:
Develop a world class HR Operations group that will help Zuora and the ZEO Success team scale and be wildly successful.
THE OPPORTUNITY (AKA: Why you want this role over any other out there)
We are a small but mighty ZEO Success team. Zuora has a bright future and the ZEO Success team will be a key contributor to that success. This role will be a critical part of ensuring the ZEO Success team is able to deliver on their commitments and allow us to scale as the company grows to $1B. You will have the opportunity to develop an HR Ops and Shared Services team. We are a Workday shop as our core HR platform. Payroll is run in Finance using ADP in the US and third party solutions internationally. We have several other solutions in place to help with other HR functions such as benefits enrollment and focal cycles. You will have the opportunity to evolve our ecosystem and help establish a world class Operations team.
WHAT YOU’LL ACHIEVE
Plan and lead the review of our workflows and processes by partnering with peers in and outside of ZEO Success to make them efficient and scalable
Collaborate with ZEO Success leaders to generate the first ever Zuora global employee handbook
Partner with our HRBPs (“ZEO Success Partners”, “ZSPs”) to develop a world class Shared Services group.
Implementation of a global HR ticketing system and knowledge base solution
Establish the ZEO Success Operations team as a key function within the ZS team.
Own and evolve the ZS team’s analytics capabilities by partnering with key stakeholders
Compliance administration (e.g., SOX audits, records management, ZEO training)
As this is a globally focused role you will have the opportunity to impact many regions
WHAT YOU’LL NEED TO BE SUCCESSFUL
Ideal candidates have 8-10 years of progressively complex HR operations and shared services leadership experience, in a rapidly growing enterprise SW or SaaS company (preferred). Has demonstrated competencies, skills and achievements to deliver results as follows:
Valued as a leader and trusted advisor with our client groups, and a team player who collaborates and partners effectively with our ZEO Success colleagues.
A global citizen and creative thinker who is strong, proactive and tenacious; a credible activist on strategic and organization decisions while leading others to “move the ball down the field”
Inspirational role model in leveraging HR metrics/data to facilitate, influence and drive people and business decisions
Experience with Workday (preferred)
Helped prior HR teams develop their analytics / HR people metrics.
Effectively communicates and presents, both verbally and in writing with all levels of leaders
Breadth and depth developing, leading and managing global strategic initiatives, e.g., establish new workflows, supporting adoption of new responsibilities as processes change
Demonstrates expert HR knowledge with an “outside in” perspective, e.g., best practices of peer companies, etc.
Globally focused experience
ABOUT ZUORA & OUR “ZEO” CULTURE
Zuora (NYSE: ZUO) Zuora provides the leading cloud-based subscription management platform that functions as a system of record for subscription businesses across all industries. Powering the Subscription Economy®, the Zuora platform was architected specifically for dynamic, recurring subscription business models and acts as an intelligent subscription management hub that automates and orchestrates the entire subscription order-to-revenue process seamlessly across billing and revenue recognition. Zuora serves more than 1,000 companies around the world, including Box, Ford, Penske Media Corporation, Schneider Electric, Siemens, Xplornet, and Zoom.
At Zuora, we have one CEO but ​every employee is empowered and supported to be the ‘ZEO’ of their own career experience. By embedding inclusion and belonging into our processes, policies and culture, we are building a workplace where our 1,200 ZEOs across North America, Europe, and APAC can bring all the elements of who they are into their work.
In addition to an industry-leading six-month, 100% paid parental leave for all our ZEOs, we also offer programs to support your mental health and give back to our communities along with “career cash” and plenty of learning and development opportunities.
To learn more visit
****Zuora is proud to be an Equal Employment Opportunity employer.
Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.
Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.
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