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Job Details

Systems Operations Engineer

Location
Charlotte, NC, United States

Posted on
Apr 06, 2021

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Profile

Manages and monitors all installed systems and infrastructure. Installs, configures, tests and maintains operating systems, application software and system management tools. Ensures the highest levels of systems and infrastructure availability. Maintains security back-up, and redundancy strategies. Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks. Participates in the design of information and operational support systems. Provides 2nd and 3rd level support for Systems and liaise with vendors and other IT personnel for problem resolution. Understands compliance and risk management requirements for supported system area. May assign tasks and/or project resources. Monitors work progress and adherence to technical process controls/standards.

Key Responsibilities Include:
? Provide L2/L3 infrastructure/operational support for and help standardize usage of the Wells Fargo Enterprise Atlassian Stack (Jira, Confluence, Align) across the enterprise
? Proactively analyze metrics and identify trends; develop solutions to resolve problems and prevent them from recurring, reduce Mean Time To Recovery (MTTR), enable High Availability (99.99%) and Disaster Recovery; and maintain high service levels for the IT community
? Monitor infrastructure, install patches, perform upgrades, troubleshoot issues, respond to alarms and alerts
? Design, code, test, debug and document programs using Agile development practices. Take on new infrastructure requirements and develop infrastructure code.
? Develop documentation for requirements, operational policies, and procedures, as well as documentation to deploy monitoring tools to the data center and application operations teams.
Requirement:
? 3 years of Linux administration experience
? 3 years of Agile experience
? 3 years of experience with Jira software, Confluence software or combination of both
? 3 years of advanced scripting experience using Unix Shell Scripting, Perl or Python
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