Program Manager Learning amp Organization Effectiveness

Profile

OUR VISION: THE WORLD. SUBSCRIBED.
Customers have changed. They’re looking for new ways to engage with businesses. Consumers today have a new set of expectations. They want outcomes, not ownership. Customization, not generalization. Constant improvement, not planned obsolescence.
In the old world (let’s call it the Product Economy) it was all about things. Acquiring new customers, shipping commodities, billing for one-time transactions. But in today’s new era, it’s all about relationships. More and more customers are becoming subscribers because subscription experiences built around services meet consumers’ needs better than the static offerings or a single product.
Our vision is “The World Subscribed” where one day every company will be a part of the Subscription Economy® (a phrase coined by our CEO, Tien Tzuo and author of the best selling book
Subscribed
THE TEAM
Our growth story is only just beginning and the ZEO Success team (typically known as Human Resources) is critical to ensuring we have the organization and leadership capabilities to drive scale and growth. You will be joining a strategic yet scrappy team responsible for building innovative global learning and development programs. The Program Manager, Learning & Organization Effectiveness is responsible for growing and scaling Zuora’s learning and talent development capabilities and programs. Partnering closely with Business Leaders, the Head of Learning and Organization Effectiveness, and the ZEO Success team, you will provide thought leadership and drive execution of learning and talent strategies to transform the way Zuora operates from a leadership hierarchy to a team of teams. to achieve our vision of a world subscribed.
Join us and make shift happen!
YOUR MISSION:
Consistently design, build and deliver innovative, high quality learning and talent solutions, and the scalable operational infrastructure that powers them, to enable ZEOs (leaders, managers, ICs, teams) to deliver customer value, OKR results, and achieve more than they thought was possible.
THE OPPORTUNITY (AKA: Why you want this role over any other out there)
As the Program Manager, Learning & Organization Effectiveness, you will have the opportunity to be a leader in the formation and growth of this function. The ideal candidate for this position sees themselves as ready to take on new learning and challenges, able to think strategically but execute tactically, and eager to innovate and accelerate the organization. You bring with you a solid set of experiences while also embracing out of the box thinking. You love collaborating with others and bring your authentic self to everything you do. You will initially operate as an individual contributor leading teams of internal and external partners, organizational experts, and leaders, and program managers to build and grow a world class learning and talent programs. You will have the opportunity to grow this function and your role as Zuora grows. Implementation efforts will include change management (in partnership with ZEO Success & BUs) to enable Zuora’s ability to scale including tools for promotion process, leader assessment, and talent review. Your creativity and innovation will drive the design for our ability to operate and scale the L&OE organization. Your work will have a direct impact to amplify the effectiveness of ZEO’s (employees) globally and the growth of our diverse and inclusive ZEO culture.
In this role you will assess the current organization talent capabilities and set the strategy for taking Zuora’s organization and team performance to the next level to achieve our aspirations for growth. Partnering with leaders across Zuora you will drive the crafting of the vision and direction for programs that drive ZEO and team effectiveness. You will be responsible for execution of the strategy; to assess, design and implement learning and performance development strategies and solutions including workshops, programs, online resources, tools and more, to develop the critical skill ZEOs need to deliver on our business objectives.
WHAT YOU’LL ACHIEVE
As a successful leader in this role you will be responsible for:
World class learning and talent development programs which amplify engagement & retention of our ZEOs through their end-to-end Zuora experience
Align design, development, integration rollout and delivery of ZEO and team development efforts with the Team of Teams initiative to ensure ZEOs are skillful at teaming, dealing with conflict and difficult conversations, communicating effectively, and collaborating well.
Leading edge operating system for the L&OE team to enable scalable growth and seamless delivery of global programs via an empowered network of team members and partners.
Assessment strategy and implementation that provides data to accelerate learning for ZEOs to deliver on our ZEO Promise... “Drive a one-of-a-kind, success-oriented ZEO Culture in which every ZEO is empowered and has the opportunity to be wildly successful.”
ZEO development and effectiveness strategy and roadmap in place that establishes the plan for programs that support the ZEO lifecycle and Z-Grow experience from onboarding to team effectiveness through career progression and growth.
Library of team of teams best practices that enable our teams to build and scale continuous improvement practices while achieving their OKRs.
WHAT YOU’LL NEED TO BE SUCCESSFUL
7 years work experience with huge passion for, leading and creating various aspects of learning and development (incl. program design and development, facilitation, evaluating impact of learning and metrics reporting, competency models, certification, and learning path creation).
A strategic systems mindset and design thinking capability combined with strong organizational skills, to imagine and implement efficient scalable global programs and operations.
Ability to work individually and on a collaborative team in a fast paced and continuously evolving environment
Ability to partner effectively with internal experts and external consultants and vendors
Passion for building long lasting business relationships and influencing cross-functionally within a diverse team to deliver outstanding results
Outstanding communication both written and oral; excellent facilitation and presentation skills
Certifications in external programs and assessments a plus (e.g. Mind Gym, Crucial Conversations, 360s, Meyers Briggs)
Strong presentation material design is a plus, as is experience with Learning Management Systems
Master's degree in the area of Learning and Development, Organizational Development, Industrial Organizational Psychology, Learning Design, or equivalent work experience.
Ability to travel when required
ABOUT ZUORA & OUR “ZEO” CULTURE
Zuora (NYSE: ZUO) Zuora provides the leading cloud-based subscription management platform that functions as a system of record for subscription businesses across all industries. Powering the Subscription Economy®, the Zuora platform was architected specifically for dynamic, recurring subscription business models and acts as an intelligent subscription management hub that automates and orchestrates the entire subscription order-to-revenue process seamlessly across billing and revenue recognition. Zuora serves more than 1,000 companies around the world, including Box, Ford, Penske Media Corporation, Schneider Electric, Siemens, Xplornet, and Zoom.
At Zuora, we have one CEO but ​every employee is empowered and supported to be the ‘ZEO’ of their own career experience. By embedding inclusion and belonging into our processes, policies and culture, we are building a workplace where our 1,200 ZEOs across North America, Europe, and APAC can bring all the elements of who they are into their work.
In addition to an industry-leading six-month, 100% paid parental leave for all our ZEOs, we also offer programs to support your mental health and give back to our communities along with “career cash” and plenty of learning and development opportunities.
To learn more visit
****Zuora is proud to be an Equal Employment Opportunity employer.
Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.
Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.

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