Practice Assistant II - Front Desk Coordinator / 40 hr / Day / Thoracic Surgery Job

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GENERAL SUMMARY/ OVERVIEW STATEMENT
**MEMBERS ONLY**SIGN UP NOW***. is committed to putting every Patient First. Every employee plays a role in providing a positive impact on patients and the care they receive at **MEMBERS ONLY**SIGN UP NOW***.. Our service will be distinguished by the delivery of high-quality and safe patient care, respect and dignity in all interactions with patients, families and colleagues and by customer service excellence.


All employees are expected to embrace this commitment and demonstrate behavioral competencies in the following areas:


People: Focus on serving the community through collaboration and respect
Self Management: Accountability, professionalism and commitment to growth and development
Organization: A commitment to quality, service and exceptional performance
Meeting these expectations is key to the success of the department and the organization.



PRINCIPAL DUTIES AND RESPONSIBILITIES
Answer all incoming phone calls in a polite and courteous manner. Triage all phone calls appropriately throughout the division and hospital. Page Physician Assistants with medical questions from patients, in accordance with protocol.
Schedule patients for outpatient clinic appointments, both in person and over the telephone, in as timely a fashion as possible and in accordance with the Attending's directions.
Thoroughly create and schedule all coordinating chest x-rays and chest CT scans for the outpatient clinic appointments mentioned above, also in as timely a fashion as possible and in accordance with the Attending's directions.
Clearly communicate appointment/imaging information to patients both at time of booking, as well as during confirmation calls (to be made for every patient at least one day before patient's appointment).
Check-in patients, including obtaining copy of front and back of insurance card for all new patients (or patients who have recently changed insurance), collecting from patient any updates to their Summary 1 and/or Summary 2 forms, and collecting any and all applicable copays.
Batch-out copays and deliver copays and batches to Practice Manager/Practice Coordinator prior to leaving each day.
Check all patient insurance eligibility and obtain all necessary referrals/authorizations prior to each clinic.
Responsible for managing the billing rejection and appeal database through the insurance workqueue. Target to be under 25 pending invoices
Maintain No-Show list and make notes in Epic and/or mail letters as necessary in regard to patient no-show's/cancellations.
Contact patients on Bump list according to Bump list protocol, making notes in Epic appointment message and/or mailing letters as necessary according to said protocol.
Log all incoming outside hospital imaging, and send to Film Library for upload into Centricity, in a timely fashion.
Check Front Desk voicemail throughout the day, and follow up on all voicemails by 5pm.
Ensure waiting room and restroom are clean and organized throughout the day. Prepare waiting room at beginning and ending of each day including, but not limited to coffee, magazines, pastries, patient information booklets.
Prepare all temporary charts for patients' office visits on a daily basis; including batching out and attaching necessary paperwork to charts. Assemble all charts for late add-on's and walk-in's.
Disassemble charts after clinic and scan any medical records received and/or created during patient's visit.
Communicate with the clinic team, including manager, all patient precautions that the clinic needs to be aware of in regards to treatment.
Fax/mail all medical requests to the requesting facility or Physician, in accordance with HIPAA guidelines and regulations.
All other duties as assigned by manager.
Qualifications
QUALIFICATIONS
High school diploma or GED required; post-high school education preferred.
Minimum one year of applicable work experience required.
Additional training in office systems preferred.
SKILLS/ ABILITIES/ COMPETENCIES REQUIRED
Technical skills required:


Knowledge of practice operations and standards.
Understanding of procedures including filing, copying, scanning, printing, and faxing.
Phone skills: Ability to use phone system (answer and screen calls, put on hold), answer routine questions, and give routine information.
Verbal skills: Ability to interpret information as appropriate, answer routine questions in the most professional manner, and communicate in a professional, courteous, clear, and concise manner.
Organization Skills: Ability to manage work processes in a neat and orderly way and to sort and alphabetize. Ability to manage multiple tasks effectively, follow established protocols, and work within systems.
Writing Skills: Ability to correspond and communicate with others clearly and effectively in writing (via e-mail, memo, or interoffice note) and to take complete and accurate messages.
System Skills: Ability to type and enter data at an entry level. Entry level understanding of applicable systems. Understanding of the appropriate use and importance of related forms. Basic understanding and use of medical terminology. Basic comprehension of insurance types and referral process. Basic comprehension of registration and fiscal information. Knowledgeable and compliant with all hospital, State, and Federal requirements (where applicable to job performance), including policy and procedures with The Joint Commission and HIPAA.
WORKING CONDITIONS
Hospital based ambulatory practice. Normal patient environments where there are some exposures to communicable diseases, unpleasant odors, needle, and blood products.



HOSPITAL WIDE RESPONSIBILITIES
Works within legal, regulatory, accreditation and ethical practice standards relevant to the position and as established by BWH/Partners; follows safe practices required for the position; complies with appropriate BWH and Partners policies and procedures; fulfills any training required by BWH and/or Partners, as appropriate; brings potential matters of non-compliance to the attention of the supervisor or other appropriate hospital staff.



EEO Statement
**MEMBERS ONLY**SIGN UP NOW***. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, sexual orientation, protected veteran status, or on the basis of disability.


Partner's Healthcare is acting as an Employment Agency in relation to this vacancy.
Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Company info

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