Sr. Manager Human Resources

Profile

The SR. MANAGER, HUMAN RESOURCES collaborates with department leaders, cross-functional business partners, and HR colleagues across the business to assist in the design, development, and deployment of best in class talent life-cycle tools/programs (inclusive of associate communication & engagement, change management, exempt & non-exempt attraction and retention efforts, talent development and succession planning, organizational design, and associate/labor relations prevention and solution management). Recommends and implements programs, policies and events that create or reinforce a positive associate relations atmosphere.

 

REPORTS TO:  Senior Director, Human Resources

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

*Act as consultative HR Business partner to customer groups *Build influential relationships and demonstrate the ability to engage with leaders at various levels to advance deliverables and outcomes *Guide and influence leadership to enhance the associate experience and engagement *Support building an increasingly diverse community and fostering an inclusive culture *Guide leadership in organizational design and talent planning decisions *Operate as primary talent development resource for business partners - know the talent, understand the development needs, and drive value add succession and organization design efforts *Work with teams to identify and guide succession plans for key roles, calibrate talent across departments *Drive process and guide managers and associates through the performance management process, including investigating performance concerns as necessary *Manages employee relations issues for all levels of the organization, including leadership, (e.g., investigating employee and/or supervisor complaints regarding conduct, performance, or attendance, mediation between employees, monitoring diversity/equal employment opportunity program compliance, etc.) *Provide coaching to associates regarding dealing with difficult people or situations, career paths, etc. *Recommend HR focused policies, practices, and procedures for the organization. *Direct the interpretation and application of established HR policies *Support compensation and recruiting needs *Creates HR-specific communications (e.g., employment terms and conditions, company codes of conduct, workforce reductions, etc.) *Promotes a positive workplace environment through employee communication and engagement. *Manage company projects as required
 

REQUIRED SKILLS:

*Excellent verbal and written communication skills *Demonstrated courage in managing difficult interactions at all levels *Experience guiding managers and associates in effective conflict resolution *Ability to leverage the data analyses when formulating recommendations and decisions *Ability to foster teamwork through building trust and teambuilding *Ability to build collaborative relationships *Skilled in timely and efficient completion of administrative duties
 

COMPETENCIES:

Strategic Thinking - Creates and effectively communicates long term vision. Keeps team's work aligned to strategy. Creates and adjusts plans. Understands big picture to constructively challenge the status quo. Generates new ideas. Encourages innovation. Manages change effectively. Knows internal strengths and weaknesses.

 

Leading & Motivating - Models and supports DSW values. Assesses, identifies, retains, and develops talent. Builds complementary teams. Motivates, supports, and challenges associates. Resolves conflict. Makes tough decisions. Provides timely feedback. Works with and through others to exceed expectations of customers (internal/external)

 

Managing for Results - Produces sustainable results consistently. Holds team accountable. Recognizes and resolves complex problems. Understands underlying issues and addresses root causes. Measures, analyzes quantitative information, and presents it effectively. Seeks input from others. Makes timely decisions.

 

QUALIFICATIONS:

EXPERIENCE:

*10+ years' progressive experience in human resources with at least 3 - 5 years in associate relations and 3 - 5 years in a manager level position. Demonstrated business acumen and retail knowledge *Experience handling complicated associate relations issues and investigations *Demonstrated courage in managing difficult interactions at all levels *Comfortable managing multi-faceted projects in conjunction with normal activities *Ability to identify, analyze, develop solutions, and make decisions on complex or unique issues *Effective communications skills—ability to facilitate, influence and impact at all levels *Ability to juggle competing customer groups needs *PC-based software skills using Microsoft(tm) Office suite
 

PREFERRED QUALIFICATIONS:

*Corporate retail experience with emphasis in shared services (Finance, IT, Supply Chain, etc.) *PHR/SPHR certification *Gallup Strengths Coach
 

EDUCATION:

*B.S. Degree in Human Resources or Business or equivalent experience

Company info

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