Sr. Program Manager HR People Ops / Global Shared Services Remote

Profile

Description
Your Opportunity
New Relic is looking for a Senior Program Manager to lead business-critical HR projects within the PeopleOps function. As a People Operations Program Manager, you will lead and deliver projects that impact the employee experience and make a lasting impression at New Relic. You have experience scaling organizations, and are passionate about data integrity and process efficiency. You have handled a variety of Human Resources projects to support a global organization and you're always looking for ways to optimize existing or implement new technologies to help improve internal processes.
You are collaborative, adaptable, business-minded and passionate about the potential of leading multiple teams across the company toward achieving a common goal and using your expertise to transform our business. This role will report to the Sr. Manager, People Operations.
Opportunity to work from a remote office may be available depending on the applicant location.
What You'll Do
Partner with HR stakeholders to understand compliance needs, implementing robust processes to address potential risks and improve ease of use, data integrity, reports and analytics
Support the service roadmap and manage service delivery in line with objectives
Lead the implementation and evolution of our global HR Operations shared services (GSS) program incorporating HR best practices
Provide strategic direction on project deliverables, escalation management and resourcing model; ensure cross-regional alignment of resources
Provides operational and administrative support for New Relic's Human Resources Business Partners (HRBP) and HR Generalists while also partnering with HR Centers of Excellence (COE) (e.g. Talent Acquisition, Compensation, Benefits, Legal) to manage and perform operational needs of HR programs and initiatives
Design process and program improvements to address business needs, improve efficiency, and customer satisfaction; design and plan the rollout of service changes
Develop subject matter expertise on global operations within the service area; facilitate effective partner discussions
Your Qualifications
Must-have:
Bachelor's degree or equivalent practical experience
7 years of experience working within a People Operations scaled environment
5 years of experience in HR process, policy, and/or program design for service organizations and leading business transformation initiatives with measurable results
Deep understanding of the employee lifecycle processes and optimizing it for efficiencies
Experience of working in a shared services environment specifically development of services, such as process redesign, case management related systems and employee centric design.
Ability to formulate data-driven proposals that drive action
Ability to work in an ambiguous environment
Excellent communication, change management, leadership, and analytical skills
Experience in client management and working with cross-functional teams and stakeholders
Nice-to-have:
SHRM, PHR or other HR certification
Working knowledge of G-Suite (including Google Slides, Google Sheets, advanced excel, Word etc.)
Experience with Workday, Asana and case management systems
Please note that visa sponsorship is not available for this position.
We're looking for bold and passionate people to be a part of our mission to create more perfect software. We'd love to have you apply, even if you don't feel you meet every single requirement. What's most important to us is finding authentic and accountable people who feel connected to our mission and values, not just candidates who check off all the boxes.
We believe in empowering all Relics to achieve professional, and business success through a workforce model called Flex First. The Flex First model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or a combination of both.
Read more about and New Relic's vaccine policy as part of our commitment to maintaining a safe and healthy workplace in light of the COVID-19 pandemic.
About Us
New Relic (NYSE: NEWR) is a cloud-based observability platform that gives developers, engineers, operations, and management a clear view of what's happening in today's complex software environments. So they can find and fix problems faster, and deliver delightful experiences for their customers. That's why the world's best engineering teams rely on New Relic to visualize, analyze, and troubleshoot their software. It's the simplest, most powerful cloud-based observability platform, built to create more perfect software. All from one place.
Founded in 2008, we're a global company passionate about building a culture where all employees feel a deep sense of belonging, where every 'Relic' can bring their whole self to work and feel supported and empowered to thrive. We're consistently recognized as a distinguished employer and are committed to building world-class products and an award-winning culture. For more information, visit newrelic.com.
Our Hiring Process
New Relic takes seriously our stewardship of the data of our thousands of customers worldwide. In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification.
We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance. ****poster2020.pdf
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.
New Relic is an equal opportunity employer. We eagerly seek a diverse applicant pool and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities (or disability), age, sexual orientation, veteran status, or any other characteristic protected by law.
Interested in the details of our privacy policy? Read more here: ****#LI-BN1

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