Manager HR Field Operations North America

Profile

***The location for this position is virtual/remote***

Our Global HR team partners with our business leaders to attract, retain, and develop Hilton's most important asset, our Team Members.

What will I be doing?

The Manager HR Field Ops supports our hotel teams across Hilton’s managed portfolio of hotels in our North America region (includes the U.S., Canada, and French Polynesia). In this role, you will be a key partner in supporting day-to-day HR activities by maintaining departmental resources, preparing communications and presentation documents, liaising with other members of the HR Operations Americas team to drive practical and timely solutions, and contributing to the simplification of cyclical HR processes. In addition, you will play a critical role in providing the HR pre-opening support as part of the Hilton Management Services (HMS) team, a cross-functional group that is responsible for opening new hotels in our Hilton-managed estate.

More specifically, you will:


Support Regional HRDs in maintaining HR programs (e.g., Performance management, merit, compliance training following up, etc.)
Develop the materials and presentations for HR leadership and GM calls and capture key takeaways for follow-up.
Be the liaison between the field and corporate by providing support (e.g., Input on developing playbooks, sharing feedback from the field to improve HR programs and delivery model, etc.)
Improve the HRD onboarding experience by developing useful checklists, materials, etc, and ensuring they remain current.
Provide HR Team Member system access.
Track updates to the HR Field Roster on behalf of the North America-managed hotels.
Maintain the DOT random drug testing program.
Organize team documents/resources and maintain the regular distribution cadence to support day-to-day operations.
Support hotel transitions and openings by collaborating with COEs for new hotel systems including TMX, Benefits, and HR Systems (e.g., First Advantage, e-Verify, Taleo, etc.).
Draft offer letters.
Organize task force needs and confirm all needed paperwork is completed.
Standardize HR transition presentations (e.g., Announcement/Introduction to Hilton, Orientation, Benefits, Conversion Rally, etc.).
Lead onboarding and orientation activities for transitioning hotels.
Facilitate benefits enrollment for transitioning hotels.
Lead the annual GPTW survey administration for hotel participation, tracking, etc.
Maintain the First Advantage WOTC monthly follow-up report.


What are we looking for?

The success in this role will demonstrate itself through the following attributes and skills:


Strong organizational and project management skills with excellent time management skills and the ability to handle multiple initiatives at a time.
Strong communication skills - written and verbal - as well as comprehension skills to represent and articulate multifaceted topics to a wide audience.
Innovative and keen to challenge the status quo to simplify and streamline day-to-day operations and develop forward-thinking recommendations.
Proven ability to collaborate with others to deliver timely and practical solutions.
Understanding of our cyclical HR programs and activities and familiarity with our HRIS, TMX.
Ability to work efficiently and independently with minimal direction.


To fulfill this role successfully, you should demonstrate the following minimum qualifications:


Five (5) years of professional experience
One (1) year of on-property experience
Strong proficiency with Microsoft Office Programs (Excel & PowerPoint) and Human Capital Management software
Travel up to 50%


It would be useful in this position for you to demonstrate the following capabilities and distinctions:


Experience with hotel transitions and openings
Three (3) years of on-property HR experience


What is it like working for Hilton?

The future of hospitality is bright at Hilton (****a leading global hospitality company with a diverse portfolio of world-class brands (****. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.

We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits (**** such as workplace flexibility, career growth and development, and our Go Hilton travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive (**** environment for all. Check out the Hilton Careers blog (**** and Instagram (**** to learn more about what it’s like to be on Team Hilton!

We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of their role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Hilton offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short-and long-term disability insurance, access to our employee stock purchase plan (ESPP) where you can purchase Hilton shares at a 15 percent discount, a 401(k) savings plan, 20 days of paid time off accruing over your first year of employment and increasing up to 25 days after completing one year of full employment, up to 12 weeks of parental leave for birth parents and 4 weeks for non-birth parents, 10 paid holidays and 2 floating holidays throughout the year, up to 5 bereavement days, flexible spending accounts, a health savings account, an employee assistance program, travel insurance, a legal services program, an educational assistance program, adoption assistance, a backup childcare program, pre-tax commuter benefit and our travel discount. The annual salary range for this role is $75,000 - $110,000 and is determined based on applicable and specialized experience and location.Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, consistent with other team members at the same level and/or position within the Company.#LI-REMOTE

Job: Human Resources

Title: Manager, HR Field Operations North America

Location: null

Requisition ID: COR013O5

EOE/AA/Disabled/Veterans

Company info

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