Human Resources Technician

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Job Description
Description
THE DEPARTMENT:
The Human Resources Department is seeking collaborative, innovative, enthusiastic individuals with great interpersonal skills to deliver high quality services that meet the community's needs. The Human Resources Department is seeking to fill one full-time vacancy to support the benefits and HRIS administration for the City. Experience in the public sector is desirable. To learn more about the City of Santa Clara Human Resources Department, visit our website
THE POSITION:
The position being recruited for is in the Benefits and HRIS Administration Division. The successful applicant should have familiarity with Benefits and HRIS administration. The position requires working knowledge of CalPERS retirement and health and other ancillary benefits (e.g., dental, vision, life insurance, Flexible Spending Account, post-separation Health Reimbursement Arrangements, retiree medical reimbursement) and will be responsible for monitoring and processing employee benefits, leaves, and personnel transactions. Personnel transactions include processing new hires, promotions, separations, pay rate changes, premium pays, transfers, and other data changes. Benefits and leaves administration may include processing mid-year employee benefit changes, annual benefits open enrollment actions, leave of absence requests, benefit or leave adjustments, COBRA, and answering employee and retiree questions. The ability to effectively utilize MS Office applications, including Word, Excel, and Access is essential. Familiarity with databases, including experience creating, updating, and reporting data, is essential. The position requires a person to be detailed oriented to ensure all benefit and personnel transactions are accurate and timely. Strong customer service is required.
This is a paraprofessional, confidential position in the classified service requiring the frequent use of independent judgment, tact, discretion, initiative, and political awareness. Responsibilities include regular contact with other government agencies, representatives of business or community organizations, the public and City staff to exchange information and explain administrative policies and procedures.
Other positions in this classification may support various programs and divisions within the Department, including: administration of recruitment and selection, workers' compensation, classification and compensation, training, and assist in the preparation and analysis of various functions within the Department.
This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.
Typical Duties
Each position in this classification may not include all the duties listed below, nor do the examples cover all the duties that may be performed.
Under immediate supervision:
Provides assistance to City staff and the general public regarding personnel matters, either by telephone or in person;
Demonstrates excellent customer service skills, honesty, respect, and ethical behavior;
Schedules and administers recruitments and selection processes;
Prepares recruitment materials including job announcements, writing and placing advertisements, assembling mailing lists and preparing and issuing candidate notices;
Processes applicants for employment;
Documents and reports on applicant and examination activity;
Prepares, monitors, and conducts various examinations;
Conducts surveys and compiles data; performs basic statistical analyses and prepares related human resources reports;
Monitors, audits and processes employee compensation and benefit data (i.e. payroll, sick leave, injury, vacation, performance evaluations), and related information and makes corrections or adjustments when necessary;
Processes personnel transactions for employees from initial employment through separation and retirement;
Processes Family and Medical Leave Act (FMLA) and California Family Rights Act (CFRA) requests (e.g., sends initial correspondence, audits medical certification receipts, tracks leave of absence, audits payroll coding and benefits continuation, coordinates return to work)
Coordinates and conducts general Human Resources training, including but not limited to applicant orientation sessions, new employee orientations, Health and Benefits Fair, retirement seminars, and exit interviews;
Updates and maintains City's position control based on budget requirements;
Composes, types, and proofreads notices, letters, and general correspondence to employees and applicants for employment;
Disseminates employment and benefit information;
Processes workers' compensation and disability programs;
Assists in the development and revision of human resources documents, procedures, policies, and forms
May perform general clerical duties in the completion of work assignments, and
Performs other duties as assigned.
Minimum Qualifications
EDUCATION AND EXPERIENCE
Graduation from high school or possession of a GED; AND
Two (2) years of experience in technical or clerical human resources programs. This would involve the recruitment and selection of employees, employee benefits, employee relations, maintenance of classification and compensation plans, coordination of workers' compensation and benefits programs, or maintenance of detailed confidential and sensitive personnel records.
Experience with word processing and spreadsheet software is required.
ACCEPTABLE SUBSTITUTION
College education in public personnel administration, human resources administration, or equivalent major in an accredited college or university may be substituted at the rate of one (1) year of education (30 semester units or equivalent) for each year of the required experience.
DESIRABLE QUALIFICATIONS
Experience with database software (e.g., Microsoft Access), Applicant Tracking software, and/or Human Resources Management Information Systems (HRIS) are desirable.
Bachelor's Degree in Human Resources, Business Administration, or closely related field is desirable
LICENSES/CERTIFICATES
Possession of a valid California Class C driver's license is required at time of appointment.
Meeting the minimum qualifications does not guarantee admittance into the examination process. Only the most qualified candidates who demonstrate the best combination of qualifications in relation to the requirements and duties of the position will be invited to test.
Candidates must attain a passing score on each phase of the examination process to qualify for the Eligible List. A department interview will be required prior to appointment.
Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of Santa Clara will not sponsor, represent, or sign documents related to visa applications/transfers for H1B or any other type of visa which requires an employer application.
Knowledge, Skills, and Abilities
Knowledge of:
General principles, procedures and practices of human resources work which may include one or more of the following: Equal Employment Opportunity laws and guidelines; recruitment; selection and interviewing techniques; workers' compensation; benefits, classification and compensation administration; employee relations, civil service rules, memoranda of understanding, and records management
Human Resources Information Systems (HRIS) programs
Data management and recordkeeping techniques
Correct English usage, including spelling, grammar, punctuation, and vocabulary;
Basic mathematical principles
Office safety practices, procedures and standards
Ability to:
Read, analyze, and interpret information such as rules, laws, contracts, Memoranda of Understanding, standards and procedures and effectively apply them in the employment situation
Perform complex and detailed technical work with considerable independence
Research and prepare concise and accurate statistical and written reports, recruitment, examination and selection materials, and compensation and benefit information and adjustments
Communicate clearly and effectively, both orally and in writing
Understand and follow oral and written instructions
Organize work to accurately and thoroughly complete assignments with adherence to deadlines while effectively handling several assignments simultaneously
Develop and maintain accurate automated and manual files and records, often confidential in nature
Establish and maintain working relationships with employees, applicants for employment, the general public and other governmental agencies
Work in a team-based environment and achieve common goals
Deal tactfully and courteously with the public
Recognize and maintain the confidentiality of privileged information
Use good judgment in dealing with sensitive issues
Provide direction or instruction to clerical employees;
Operate standard office equipment and learn computer programs
Lift up to 25 pounds of static weight
Sit or stand for extended periods of time and bend, stoop, reach, lift, drag, and carry as necessary to perform assigned duties.
ADDITIONAL INFORMATION:
You must answer all job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applications must be filled out completely (i.e. do not write see resume or personnel file.) To receive consideration for the screening process, candidates must submit a 1) Cover Letter and, 2) Resume.

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